Term
| Your clothing should always be stylish and: |
|
Definition
|
|
Term
| An important aspect of professional image is: |
|
Definition
|
|
Term
| The key to prevent repetitive motion injury is to be aware of: |
|
Definition
| Body posture and movement. |
|
|
Term
| Behaving____includes having a genuine interest in your own day-to-day activities, as well as being concerned about and for others. |
|
Definition
|
|
Term
| Your back and shoulders should be relaxed and_______when you are providing client services. |
|
Definition
|
|
Term
| Open-toed sandals are___footwear when working in a salon? |
|
Definition
|
|
Term
| The science of how a workplace can best be designed for comfort, safety, efficiency, and productivity is? |
|
Definition
|
|
Term
| The daily maintenance of cleanliness is: |
|
Definition
|
|
Term
| The impression you project through your outward appearance and conduct in the workplace is your: |
|
Definition
|
|
Term
| Your posture and the way you walk and move are part of your: |
|
Definition
|
|
Term
| People who create conflict wherever they go to typically do so because they are feeling: |
|
Definition
|
|
Term
| In handling a client who is dissatisfied with a service, the ultimate goal is to: |
|
Definition
| Make the client happy enough to pay for the service and return in the future |
|
|
Term
All of the following are golden rules of human relations except:
a-being right is the same as acting righteous.
b-A smile is worth a million time more than a a sneer.
c-always remember that listening is the best relationship builder.
d-laugh often. |
|
Definition
| a- being right is the same as acting righteous. |
|
|
Term
| Step 6 of the 10- steps consultation method is: |
|
Definition
| Determine the client's preferences. |
|
|
Term
| The ability to understand people is___to the success of a cosmetology. |
|
Definition
|
|
Term
| If the client request a specific cut or color that she has seen on a celebrity, you should ___explain whether the look is right for the client. |
|
Definition
|
|
Term
| When you meet an older client for the first time, it is recommended that you address her with a ___such as Mrs smith |
|
Definition
|
|
Term
| it is best to avoid using____terms when conversing with clients. |
|
Definition
|
|
Term
| As a cosmetologist, do not attempt to fulfill the role of ____career guide, parental sounding board, and motivational coach for your clients. |
|
Definition
|
|
Term
| If, during a discussion a client is revealing increasingly personal details, it is recommended that you change the subject or______to help take her mind off of her troubles. |
|
Definition
| Suggest a mini relaxation service. |
|
|
Term
| You should be open and honest in all of your communications with coworkers, but you must also be______to circumstances i which being direct would be hurtful. |
|
Definition
|
|
Term
| When you need to speak with your manager about an issue or problem, it is recommended that you___ |
|
Definition
| Think of possible solutions. |
|
|
Term
| The document also known as a client questionnaire or consultation card is the: |
|
Definition
|
|
Term
| The verbal communication also known as the needs assessment is the |
|
Definition
|
|
Term
| Instead of the term client, patrons of day spas are commonly called: |
|
Definition
|
|
Term
| The term commonly used for patrons of medical spas is: |
|
Definition
|
|
