Term
| What are the ways in which we receive complaints? |
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Definition
| By phone, in writing, by mail, via fax or in person. Pg 8 |
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Term
Do we take anonymous or third party complaints? |
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Definition
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Term
What are the three categories of public comments we receive? |
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Definition
· External Commendation, Service Complaint and Personnel Complaint. pg 8 |
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Term
| After the complaint is done and the R/P receives a completion letter, how many days does the R/P have to contact Unit Commander if not satisfied? |
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Definition
· R/P may contact the Unit Commander or the Department of Ombudsman within 10 days of final outcome letter. |
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Term
In an instance where you have a chronic complainer, who can
authorize not having a WCSCR taken? |
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Definition
· Division Chiefs or higher may identify members of the public who make excessive, repeated and baseless complaints. In only those cases approved by the Division Chief, an SCR need not be taken |
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Term
| If an SCR was erroneously taken what shall be done? |
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Definition
| Diagonal line across form write void, Complete modification form and submit to Operatons. Ops shall pull PDE and in synopsis write WCSCR was voided |
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Term
| When a complaint is taken in person, what color copy of the SCR is given to the complainant? |
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Definition
| The green copy, also give the Procedures for Public Complaints form. Pg 10 |
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Term
| The W/C should tape record non-department interviews. Should he get consent first? |
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Definition
| Yes! If the wit says no, then no recording. Pg 11 |
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Term
| If a Division Chief approves that no WCSCR be taken from a chronic complainer, what must still happen? |
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Definition
| He calls must still be logged. The log is in the W/C’s office and it can be used for a restraining order. Pg 16 |
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Term
| Which complaints are not documented on a SCR? |
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Definition
· Complaints by employees about other employees (non-Equity) these are documented in a memo or e-mail directed to the unit commander. POE, these are documented in a POE notification form and immediately reported to the intake specialist unit. Inmate complaints or commendations, these are documented in a inmate complaint form. Pg 17 |
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Term
| A person complains to Compton, TSB or Norwalk about something that happened while he was in a LASD custody facility. What shall you of that patrol station do? |
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Definition
| Do not take WCSCR, inform custody facility and they should take a referred inmate complaint form (MPP 3-04/010.05-Procedures for Department Service Reviews, revised |
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Term
| Conflict resolution meeting shall be conducted within how many days? |
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Definition
| 30 of the generated complaint |
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Term
| When can a W/C terminate a WCSCR? |
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Definition
· R/P is under the influence (Shall, re-contact later when sober);
· Factually impossible complaint or R/P demonstrated diminished capacity;
· Third Party complaint were Involved party will not cooperate or is unavailable and there is insufficient evidence to continue review or inquiry;
· W/C has personal knowledge the complaint is false. Pg 18 |
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Term
Are criminal SCR’s confidential? |
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Definition
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Term
| When documenting your conclusions in the supervisoe’s memo you should avoid which conclusion if possible? |
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Definition
| Unable to make a determination. Pg 24 |
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Term
| Where can a W/C obtain photos of deputies to use in a photographic line up? |
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Definition
| From DMV, never from sources like the Sheriff’s Commemorative Book. Pg 25 |
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Term
| While conducting your invstigation you attempt to interview the involved deputy who tells you he wants to talk to his rep first. Do you let him? |
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Definition
| YES! It is his right to do so. Pg 25 |
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Term
| Does the POBR apply when the supervisor is merely conduting an informal couseling session or suppervisor’s inquiry? |
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Definition
| If neither leads to punitive action then no, however if it appears the there might be a policy violation, then you must advise the deputy his PBOR rights. Pg 26 |
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Term
| What is the number one reason for a complaint to the Ombudsman’s Office regarding SCR’s? |
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Definition
| That the W/C failed to explain the SCR process to the R/P. Pg 27 |
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Term
| Can you order a deputy to participate in conflict resolution? |
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Definition
| NO! It is voluntary and a positive UPL for the deputy shall be written. Pg 31 |
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Term
| Who can, with the approval of the Captain, be used as a third party to facilitate a conflict resolution session? |
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Definition
| The County Ombudsman. Pg 33 |
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Term
| Service reviews shall be completed within 30 days and forwarded to Division, within 60 days it will be forwarded to the Discovery Unit, withing 30 days of completion a letter informing the R/P of the results, he can contact the Captain or the Ombudsman within how many days? |
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Definition
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Term
| What is the retention for an SCR? |
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Definition
| 5 years and all related reports and findings too. Pg 46 |
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Term
| Do you need parental consent to interview a juvi as a witness? |
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Definition
| There is no legal requirement to do so, but get parental consent and have them present during the questioning. Pg 60 |
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Term
| Do we do a SCR for complaints directed at other agencies like the Probation Department? |
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Definition
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Term
| What do you do when a completed SCR leads to a Unit or Department level investigation? |
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Definition
| Reference the IA number on the front sheet of the SCR. Pg 66 |
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Term
832.5. (a) (1) California State Penal Code says what?
Pg 8 |
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Definition
| Mandates a Procedure to Investigate Complaints by all police agencies. |
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Term
If there is reasonable suspicion of
criminal conduct, then the Unit Commander shall notify who? Pg 19 |
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Definition
his/her Division
Chief, who may request a criminal investigation. |
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Term
Once the Unit Commander notes a
specific disposition and signs it, the Unit's Operations staff shall forward
the completed SCR package to? |
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Definition
the appropriate Division Commander for
review. |
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