Term
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Definition
| comprises all areas and employees the guests will contact, including lobby, corridors, elevators guest rooms, etc.. |
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Term
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Definition
| Support areas behind the scenes of a hotel or motel including housekeeping, laundry, and food service |
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Term
| General Manager (3-5 yrs work experience degree) |
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Definition
Supervises all major departments in a hotel. Chief operating officer of the hotel, with responsibilities in 4 areas:
Relating to Guests and Employees
Overseeing Operations
Increasing Profit
Facility Maintenance/Appearance |
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Term
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Definition
| Supervise front office operations and reservations as well as housekeeping |
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Term
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Definition
| Head Accountant that manages financial dealings of hotel. Planning, Budgeting, & Forecasting |
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Term
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Definition
| Responsible for validating and authorizing guests credits and collecting overdue accounts |
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Term
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Definition
| Responsible for payroll division, posts sales, issues checks, keeps records, compute salaries and wages |
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