Term
| Define HRM - human resource management: |
|
Definition
| employment relationship-the relationship between the organisation and the employee. |
|
|
Term
|
Definition
Establishing employment:
planning organisation's HR needs
recruiting staff
selection of staff
Maintaining employment:
induction(intro) of recruits
motivation
training
Terminating employment:
dismissal
retirement
resignation |
|
|
Term
| Effective HRM in organisation in 4 indicators: |
|
Definition
Good work performance
Job satisfaction
Low levels of absenteeism
Low levels of staff turnover |
|
|
Term
| Employee expectations centre on: |
|
Definition
fair treatment
steady employment
good conditions of employment
positive working environment
safe workplace |
|
|
Term
| Job satisfaction can be affected by factors such as: |
|
Definition
nature of work
remuneration(pay)for work
way work is supervised
quality of relationship with fellow workers
existence of paths for career development & advancement
balance between work and non-work life |
|
|
Term
|
Definition
| the personal drive to put effort into work and to achieve goals |
|
|
Term
|
Definition
financial incentives
opportunities for achievement
recognition of what is achieved
opportunities for advancement in organisation
work itself(pleasure in job) |
|
|
Term
|
Definition
| workplace mix of people in terms of gender, race, nationality and other characteristics. |
|
|
Term
| Advantages of diversity management: |
|
Definition
improves employee satisfaction,motivation and work performance
reduce costs associated with poor diversity management eg(absenteeism)
taps into skills,idea of employees resulting in creativity and innovation
draws on cross-cultural capabilities within the organisation for use externally |
|
|
Term
| Implementing diversity management |
|
Definition
| offering training to develop awareness of diversity among current staff |
|
|
Term
| Family-friendly workplaces: |
|
Definition
| Familt-friend human resources strategies recognise do not leave their family and personal lives at home when they come to work |
|
|
Term
| Family-friendly organisations typically offer: |
|
Definition
Family and parental leave
Childcare
Flexible working arrangements eg(part time work, job sharing) |
|
|
Term
| Theories of motivation-Abraham Maslow hierarchy of needs: |
|
Definition
| needs are arranged in order, starting with the most basic and going up to higher order needs eg(good working conditions>interesting jobs with creativity) |
|
|
Term
| Theories of motivation-Fredrick Herzberg: |
|
Definition
Maintenance factors(hygiene) don't necessarily motivate employees eg(pay, job security, working conditions, policies)are extrinsic to the job
Motivational factors(satisfiers) eg(achievement, the work itself, recognition, responsibility) |
|
|
Term
| Theories of motivation-Edwick Locke's: |
|
Definition
| is not needs theory know as goal theory. Argues that is misguided to attempt to motivate workers by making their work lives more satisfying but instead satisfaction comes from achieving goals. |
|
|
Term
|
Definition
| management strategies that aim to maximise the contribution of all staff to the objectives of the organisation |
|
|
Term
|
Definition
| staff working from home or moving place to place but electronically connected to central workplace |
|
|
