Term
|
Definition
|
|
Term
| Seven Deadly Sins of Service |
|
Definition
o Apathy
o Brush Off
o Coldness
o Condensation
o Robotics
o Rule Book
o Runaround |
|
|
Term
| Person who visits country other than where they reside for no more than one year |
|
Definition
|
|
Term
| Person who travels to a site and retuns the same day for non buisness purposes. |
|
Definition
|
|
Term
| Perons who resides for more than a year |
|
Definition
|
|
Term
|
Definition
| Travlers on Foot ,Phonicials, Trade, Romans etc |
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
1)Right to fly across another nation's territory
2) Right to land in another country
3) " disember passengers and cargo
4) " pick up passengers and cargo
5) " transport pasenger and cargo
6) "carry trafic from a foriegn country to home nation and bey |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| International Air Transpertation association, known for IATA # |
|
Definition
|
|
Term
| New money spent by tourists is then respent by hotels and resaturants in the community for goods and services. |
|
Definition
|
|
Term
| When money must be spent outside the community for goods unavauaable within the community. |
|
Definition
|
|
Term
| Real Estate investement Trust |
|
Definition
| A bunch of owners, board of dirctors |
|
|
Term
Leadership
Attention to Detail
Follow Through
People Skills
Paitence
Ability to Deligate |
|
Definition
| Qualities of a sucessful General Manager |
|
|
Term
General manager
Directors of - HUMAN RESOURCES / FOOD AND BEVERAGE / ROOMS DIVISION / MARKETING AND SALES / ENGINEERING . ACCOUNTING(CONTROLLER) |
|
Definition
|
|
Term
|
Definition
| Phonecians also accomplicsed sailors |
|
|
Term
|
Definition
|
|
Term
| Typical Commison for a travel agent? |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| Property Management System is a comptuer program used to make resrevations, manage rooms, Guest Accounts. HR is not a part of PMS because of security resons |
|
|
Term
|
Definition
| Are 28 - 32 Percent. Caculated Food Costs / Food Sales |
|
|
Term
| When & Where did Timeshare begin |
|
Definition
| French Alps, 40 years ago. 1966 |
|
|
Term
| Three Types of Vacation Ownership |
|
Definition
|
|
Term
| Of the three kinds of vacation ownership what is the most prevalet |
|
Definition
|
|
Term
| Which state has the most vacation ownership |
|
Definition
|
|
Term
| How many Homes in America own Vacation Ownership |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| Social, Military, Educational, Religious, Fraternal, indicating a market segment for the sales of banqueting rooms and meeting facilities |
|
|
Term
| First Hotel in United States |
|
Definition
|
|
Term
|
Definition
| Oldest Operating Hotel in US |
|
|
Term
|
Definition
Rooms Occupies / Rooms Avaiable.
80 / 100 = 80 percent |
|
|
Term
| Calculate Average Daily Room Rate (ADR) |
|
Definition
| Total Rooms Revenue / Total number of Rooms sold |
|
|
Term
| Hotel Revenue Manager Responisiblities |
|
Definition
| Balance occupancy, review functions of staff. |
|
|
