Which “systems theory” term is defined erroneously?

a.            negative entropy means that all systems die

b.            dynamic homeostasis means that you need to attain a balance of a steady state and continual change

c.            equifinality means that there are many paths to the same endpoint

d.            synergy means that the whole is greater than the sum of the parts

 e.           permeable boundary means that the organization is effected by its environment and the environment is effected by the organization.*****

OD Change Agents should have a

a.            diagnosis is crucial but many organizations don’t want to pay for it.

                        b.     b.  managers don’t like standardized steps, prepackaged OD programs and clear time and cost boundaries

c.            OD practitioners have their favorite techniques that they over prescribe

 d.            two of the above******

 e.            all of the above

OD Change Agents should have a

a.            strong self-concept

            b.            tactical flexibility

            c.            results orientation

            d.            two of the above

            e.            all of the above (pg 6 of what is OD)****

Which of the following is not typically a part of the scouting, entry, contracting phases?

a.            clarifying mutual expectations

            b.            understanding the organization and the relevant client

            c.            discussion of the presenting problem

            d.            development of an implementation plan****            

Because each client is different, you should not have a list of scouting/entry questions for your initial contact.

OD contracts should contain

a.            ground rules

b.            explanations of how the relationship will be structured

c.            descriptions of what the parties can expect from one another

d.            two of the above

e.            all of the above****

Which of the following is not a key activity for effective change management?

a.            plans to sustain momentum

b.            creation of a vision

c.            strategies to motivate change

d.            elimination of company politics****

 e.            plans to manage the transition

Why is it important to develop a strategic plan for the OD change effort?            

a.            to establish a sense of direction***

b.            to separate this change effort from other change efforts

c.            to assist in the planning of resource allocations***

d.            two of the above***

e.            all of the above

The use of teams/groups is a new focus for OD interventions.

Compared to other OD interventions, team development efforts do not need to utilize the Action Research Model.

Beckhards’ model of organizational change suggest that there must be 

a.            visible first steps taken

b.            a clear vision of what should be

c.            dissatisfaction with the status quo

d.            two of the above

e.            all of the above***

Sometimes change agents are expected to be:

a.            an extra pair-of-hands

b.            a process consultant

c.            an expert

d.            two of the above

e.            all of the above****

The best description of an OD change agent who acts as a process consultant is:

someone who helps people in organization help themselves

Which of the following is not a typical stage of a consulting process?

Which of the following questions is not something to ask during the scouting/entry/contracting contact?

a.            Why is this issue/project important to the sponsor (s)?

b.            What is it like to work here?***

c.            What would really solve the problem?

d.            What has been the history of change efforts in the organization?

e.            What would success look like?

During a contracting session, which is least likely to be determined?

What teambuilding components are the core of the problem?

Most contracts are broken out of neglect, not intent?

In an OD approach to diagnosis, the OD consultant is responsible to explain to the client what the real problem is.

When measuring job satisfaction, you could ???

a.            Ask, “On a scale of 0 to 100% how satisfied are you with your job?”

b.            Ask about satisfaction with a variety of components and add these together to achieve a composite measure of job satisfaction.****

 c.            Determine the difference of what exists now compared to how much should there be and weighted  by how important the characteristic(s) are to the respondents. ***

d.            two of the above***

e.            all of the above

Which of the following is not an advantage of the fixed format approach to survey questions?

a.            less time consuming for the respondents

b.            easier to determine the feelings and specific reactions of the respondents****

c.            make data entry easier

d.            gather quantifiable data from a large number of people

e.            provide a fixed set of response options

Which of the following is not a good suggestion for utilizing a survey approach to diagnosis?

a.            utilize some items worded in the negative direction

b.            observe the body language of the respondents****

c.            provide specific instructions when administering the survey

d.            place the question in a logical order

e.            avoid double-barreled and rhetorical questions

Individual interviews should be used instead of group interviews whenever possible.

Objective surveys should be used instead of interviews in order to make OD efforts successful.

When observing a team in action for diagnostic purposes:

a.            use a checklist of what to look for

b.            encourage the team to reach conclusions not just to complain

c.            notice participation patterns

d.            two of the above

e.            all of the above****

Which type of quantitative analysis are you likely to use as an OD consultant?

a.            descriptive statistics

b.            inferential statistics

c.            correlational statistics

d.            two of the above

e.            all of the above***

Which of the following statements about a SWOT analysis is in error?

a.            Opportunities refer to solutions to the problem.***

b.            Strengths refer to current positive elements available to the target.

c.            Weaknesses refer to current problems/deficiencies of the target area.

d.            Threats refer to possible future problems.

e.            None of the above are in error. 

Which of the following would enhance a data feedback session?

a.            clarify the purpose of the feedback session***

b.            emphasize procedures to clarify who is to blame for problems and give credit for those who were right

c.            record commitments to action on a flip chart

d.            two of the above

e.            all of the above

Which of the following is not a step of the Strategic Planning Process?

a.            Action Planning

b.            Reviewing what has happened so far

c.            Problem Solving and/or Futuring

d.            Alternating the political perspective***

e.            Assessing the current state

Which of the following is not a basic type of education technique

a.            to build the group

b.            to develop input from the group

c.            to present material

d.            to create hands-on learning by doing

e.            Wait! All of the above are basic types of education techniques?****

Which of the following is not important for an OD change agent to do in a training event?

            a.            establish the credibility of the trainer/change agent

            b.            establish the need for the training

            c.            make use of the experience of the trainees

            d.            have the trainees verbalize what they are doing

            e.            insure negative transfer of learning***

Which of the following is not one of the four key skills needed to be an effective coach?

            a.            scouting***

            b.            teaching

            c.            encouraging practice

            d.            teaching

            e.            providing feedback

BATNA stands for "Best Alternative To a Negotiated Agreement"

Developing internal commitment to choices made is most like which stage of Lewin’s model?

            a.            unfreezing

            b.             changing***

            c.            refreezing

            d.             none of the above

            e.             anal stage

            a.            a long-term, planned change process

            b.            firmly rooted in the theories and techniques of the behavioral sciences

            c.             an effort to improve an organizations effectiveness and simultaneously increase the quality of the working lives of the employees of that system

            e.             two of the above

            f.            all of the above****

Which of the following statements is in error?

a.            OD emphasizes process over content

b.            OD emphasizes the ongoing efforts rather than the end result

c.            OD emphasizes proactive rather than reactive change

d.            OD emphasizes individuals rather than organizations****

e.             OD emphasizes the use of a change agent as a catalyst rather than as a solution given

  Survey can be used

a.              to diagnose organizations

b.              to help evaluate OD efforts

c.              as part of an intervention themselves

d.              two of the above

e.              all of the above***

OD change is not brought about by following a grand master plan but by 

continually readjusting direction and goals.

The advantage of using surveys include:

They generate data that is easy to quantify and analyze

In the General Mode of Planned Change, which stage is associated with “moving”

            stage of Lewin’s model?

a.              Entering and Contracting

b.              Planning and Implementing Change***

c.              Diagnosing

d.              Evaluating and Institutionalizing Change

e.              none of the above

OD is:

Which of the following represents values often advocated in OD efforts?

participation in decision making should be encouraged

The biggest problem in organizational change efforts seems to be a lack of follow 

The entry phase of an OD effort doesn’t start until there is a face-to-face meeting with the potential client.

Elements of an OD contract include: 

a.              Your role and the sponsor’s role in the project

b.              The kind of information you will seek for diagnosis

c.              The boundaries of your analysis 

d.              Two of the above

e.              All of the above**** 

Which of the following is NOT a good groundrule for effective contracting? 

Social contracts are always renegotiable 

Which of the following is not one of the elements of the McKinsey 7-S model? 

a.                   Shared Values / Superordinate goals

b.                  Systems

c.                   Style

d.                  Synergy***

e.                   Structure 

Which of the following is a reason why you should hold a diagnostic data 

a.              For problem solving / planning purposes

b.              For discussion and interpretation of the results

c.              To fulfill the promise of providing feedback

d.              Two of the above

e.              All of the above**** 

modifying forces maintaining the status quo

and 

increasing forces for change

A planned change as a cyclical process 

and 

heavy diagnosis prior to acting, planning, and implementation

Have the issues been accurately diagnosed?

Can skills to implement the intervention be transfered to organizational members?

1) Support continuous discussion of organization change.

2) Created shared meaning

3) Help individuals understand how each person fits the change.

4) Allow organizational units in the lower organization levels to be responsible for implementing change

In the General Mode of Planned Change, which stage is associated with “moving”

            stage of Lewin’s model?

1) Contrast tension with relaxation

2) Moves the sense of relaxation from muscle groups to muscle groups

3) Two of the above***

A) You need to emphasize the vale differences

B) Listen descriptively

C) Use a systematic approach to problem solving

D) All of the above

A) On the job learning

B) Learning

C) Pioneers require evidence***

D) The self blind require coaching

E) The inexperienced required training

A) On the job learning application

B) learning

Results

D) Suggestions***

E) Reaction

A) Just another program criticism

B) Time, money, people, and resources are wasted***

C) Present problems is not solved or an opportunity is lost***

D) Two of the above********

A) Change target

B) Sustaining sponsor

C) Competition*****

D) Initating sponsor

E) Change agent

A) Educated 

B) Replaced

C) Both of the above

A) Generate free, informed choices by the client

B) Develop internal commitment to choices made

C) To generate valid information

D) All of the above****

A) Knowledge of synergistic equifinality***

B) Knowledge of how change occurs

C) Knowledge of how organizations work

D) Knowledge of how to intervene in organizations

A) Who and how the goals of the intervention will be set?***

B) Questions regarding the qualifications of the OD change agent and the likelihood of successes with OD***

C) Two of the above******

A) Effectiveness discussed

B) Clear roles and responsibilities

C)Low level of conflicts between numbers****

D) Useful procedures

E) Clear goals

A) Measures of organizational effectiveness are needed

B) The date needs to be a source of engergy

C) Measures of employee satisfaction is needed

D) All of the above***

A) Managing transitions

B) Scouting/Entry Diagnosis***

C) Sustaining momentum

D) Developing political support

E) Creating vision

A) Searching****

B) Assessing

C) Futuring

D) Problem solving

E) Reviewing

A) PERT charts

B) Gannett Charts

C) Two of the above

A) Adjust the plan

B) Review the planning process

C) Communicate the plan

D) Two of the above

E) All of the above****

A) There is not bottom line

B) Compare the data to something meaningful

C) Two of the above****