Term
| What are some examples Opening Duties? |
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Definition
| Unlock the Door
Clock-In
Count the Register
Count the Safe
Morning Cycle Count
Opening Cleaning
Turn on the lights and signs
Play Music (no profanity) |
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Term
| What are some examples of Closing Duties? |
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Definition
Lock the Door
Clock-Out
Count the Register
Count the Safe
Nightly Cycle Count
Make a Deposit
Closing Cleaning
Turn off the lights and signs
Plug in the Speaker and the Tablet |
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Term
| When do we ID? When don't we? |
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Definition
All clients who enter the shop are to be ID'ed
However, those who look 40+ do not need to be |
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Term
| What are the exceptions to making an exchange/refund? |
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Definition
1. Employee accidentally rang something up wrong
2. An item is broken or defective upon purchase
3. The customer changes their mind before leaving the store or using the item |
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Term
| When do we complete cycle counts? |
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Definition
Monday-Friday Morning
Every night |
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Term
| When do we complete Bank runs? |
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Definition
Mandatory Friday Morning
Throughout the week as needed |
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Term
| What is the purpose of Slack? |
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Definition
The primary form of communication throughout the company
Used for new product information, asking questions, and learning about things specific to your store |
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Term
| What is the purpose of Homebase? |
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Definition
| All scheduling needs such as availability, upcoming shifts, time off requests, tracking earnings, and trading shifts |
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Term
| How do you fill out a defective product card? |
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Definition
| You grab a Defective Item card, fill out product information, the issue with the product, how we fixed the issue/replacement item along with your name and the date. |
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Term
| For split payments, do we take cash or card first? |
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Definition
| Card first then cash in order to prevent us from refunding a declined card. |
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Term
| What are the discounts we offer? |
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Definition
10% Military Monday
10% Senior Sunday
25% Employee Discount
15% Featured Shisha Mixer |
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