Term
| Understanding OB helps to? |
|
Definition
| determine manager effectiveness |
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Term
| What kind of interpersonal skills are important? |
|
Definition
| technical and quantitative |
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|
Term
| What kind of interpersonal skills are critical? |
|
Definition
| leadership and communication skills |
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Term
| Organizational benefits of skilled managers? |
|
Definition
1. Lower turnover of quality employees
2. higher quality applications for recruitment
3. better financial performance |
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Term
| Name some of the 7 aspects that result in better financial performance? |
|
Definition
1. Employees can organize more effectively
2. Resolve interpersonal conflicts
3. effective communication
4. More efficient employees
5. loyal employees
6. Successful long run goals
7. Make decision in an effective manner |
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Term
| Give an example of people skills?(peep skill= extremely important) |
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Definition
| Ex. a director in a movie needs to know the technical aspects first and then need those people skills to succeed in life |
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Term
| Managers cannot succeed on ______________ alone. They need _________ and ___________ skills. |
|
Definition
technical skills
technical and people skills |
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Term
|
Definition
| get work done through others with minimal effort and cost |
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Term
| How do managers get work done through others? |
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Definition
| by efficiency and effectiveness |
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Term
|
Definition
| a ratio of outputs to inputs |
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Term
| Ex of OUTPUTS and INPUTS? |
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Definition
Outputs- products and services
Inputs- effort, time, nat resources |
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Term
| What are the Four Management Functions? |
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Definition
1. Plan
2. Lead
3. Control
4. Organize |
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Term
| Lead is___________________? |
|
Definition
|
|
Term
| Name the 3 interpersonal roles? |
|
Definition
1. Interpersonal
2. Informational
3. Decisional |
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|
Term
| Describe the interpersonal role of a FIGUREHEAD? |
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Definition
| a symbolic head, required to perform a number of routine duties of a legal or social nature |
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Term
| Describe the interpersonal role of a LEADER? |
|
Definition
| responsible for the motivation and direction of employees |
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|
Term
| What are the 3 interpersonal roles? |
|
Definition
|
|
Term
| Describe the interpersonal role of a LIAISON? |
|
Definition
| maintains a network of outside contracts who provide favors and information |
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Term
| What is organizational behavior? |
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Definition
| the study of individual behavior and group dynamics in organizations |
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Term
| Three essential management skills? |
|
Definition
Technical Skills
Human Skills
Conceptual Skills |
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Term
| Managers who promoted faster were ___________. |
|
Definition
|
|
Term
| __________ managers do their jobs well? |
|
Definition
|
|
Term
| Two perspectives of understanding human behavior? |
|
Definition
1. Internal Perspective
2. External Perspective |
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Term
| Describe Internal Perspective |
|
Definition
Examining individual's history and personal values
Thoughts, feelings and experiences |
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|
Term
| Describe External Perspectives? |
|
Definition
examining surrounding external events and environmental forces
external events, behavioral consequences and environmental fctors |
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Term
|
Definition
-gut feelings
- individual observation
- commonsense |
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Term
| What is systematic study? |
|
Definition
-looks at relationships
- scientific evidence
- predicts behaviors |
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Term
| 4 factors of an Open System View of Organization? |
|
Definition
1. Structure
2. Task
3. People ( actors)
4. Technology |
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|
Term
| What is formal organization? |
|
Definition
| the official, legitimate, and most visible part of the system |
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Term
| What is Hawthorne Studies? |
|
Definition
| studies during the 1920s and 1930s that discovered the existence of the informal organization |
|
|
Term
| discovered the existence of the informal organization |
|
Definition
|
|
Term
|
Definition
| Science, You and The Real World |
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|
Term
| Three levels of OB model analysis? |
|
Definition
| Individual level...group level...organization systems level |
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|
Term
|
Definition
| an abstraction of reality: a simplified representation of some real- world phenomenon |
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Term
| Types of Study variables? |
|
Definition
| Independent (X) Dependent (Y) |
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|
Term
| A Change in _ equals a change in Y? |
|
Definition
|
|
Term
| What are the six dependent variables? |
|
Definition
1. Productivity
2. Absence
3. Turnover
4. Deviant Workplace Behavior
5. Citizenship
6. Satisfaction |
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|
Term
| In dependent levels are found in the _____________________? |
|
Definition
| Three levels of the OB model |
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|
Term
| Productivity is_________________? |
|
Definition
| effectiveness + efficiency...achieving goals at the lowest cost |
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|
Term
| Achieving goals at the lowest cost |
|
Definition
|
|
Term
| What is job satisfaction? |
|
Definition
| the degree to which you like your job |
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|
Term
| Satisfied employees__________________? |
|
Definition
|
|
Term
| High employees satisfaction tries to _____________________. |
|
Definition
|
|
Term
| Employee leaves the company |
|
Definition
|
|
Term
| You as an employee didnt work hard so you get fired... |
|
Definition
|
|
Term
| What threatens the well being of the organization and its behaviors, disrupts organizational norms |
|
Definition
| Deviant Workplace Behavior |
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|
Term
| Discretionary behavior that promotes the effective functioning of the organizations |
|
Definition
| Organizational Citizenship Behavior |
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|
Term
| Four major challenges to managers? |
|
Definition
1. Workforce diversity
2. globalization
3. ethics
4. technological innovation |
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|
Term
| typical employees are doing three things... |
|
Definition
1. getting older
2. more females workers
3. required to become more flexible with hours |
|
|
Term
| the world is free from national boundaries |
|
Definition
|
|
Term
| the world is free from national boundaries |
|
Definition
|
|
Term
| Dont think globally think_______________ |
|
Definition
|
|
Term
| Hofstede Understanding Cultural Differences |
|
Definition
Individual vs. Collectivism
High Power distance vs. low power distance
High uncertainty avoidance vs. low uncertainty avoidance
masculinity vs. femininity
long-term orientation vs. short term orientation |
|
|
Term
| Individualism vs. Collectivism |
|
Definition
| personal goals/independence vs. cohesiveness andcooperation |
|
|
Term
High Power Distance
vs.
Low Uncertainty Avoidance |
|
Definition
| examine degree to which people accept inequality vs. mngrs and employees viewing themselves as the same |
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|
Term
| Masculinity vs. Femininity |
|
Definition
| reflects reference for achievement vs. values close relationships |
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|
Term
| Long term orientation vs. Short term orientation |
|
Definition
| people are more concerned with the future vs people more concerned with the past and present |
|
|
Term
| all forms of individual differences |
|
Definition
|
|
Term
| is one of the biggest challenges is |
|
Definition
| appealing to people that are different |
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|
Term
| The US Cultural Differences are... |
|
Definition
1. Individualism
2. Low Power Distance
3. Low Uncertainty Avoidance
4. Masculinity
5.Short Term Orientation |
|
|
Term
| gender, race, age, economic class, social status, personality |
|
Definition
|
|
Term
Diversity Statistic Workplace
___ White/non hispanic
___ Hispanic
___African American
___ Asian |
|
Definition
|
|
Term
| What are the benefits of Diversity? |
|
Definition
- promotes creativity and innovation
- improves decision making
- helps recruiting and retention
- allows for an increase of market share
- enhances organizational flexibility |
|
|
Term
| What are some problems with diversity? |
|
Definition
- lack of cohesiveness
- miscommunication
- interpersonal conflicts
- resistance to change
- slowed decision making |
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|
Term
| a relatively stable set of characteristics that influences an individual's behavior |
|
Definition
|
|
Term
|
Definition
1. Extraversion
2. Agreeableness
3. Conscientiousness
4.Emotional Stability
5. Openness to experience |
|
|
Term
|
Definition
| gregarious, assertive, sociable |
|
|
Term
|
Definition
| cooperative, warm, agreeable |
|
|
Term
|
Definition
| hardworking, organized, dependable |
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|
Term
| Ex. if emotional stability |
|
Definition
| calm, self confident, cool |
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|
Term
| Exl of openness to experience |
|
Definition
| creative, curious, cultured |
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|
Term
| people "see" things in different ways |
|
Definition
|
|
Term
|
Definition
1. observing information via the senses
2. screening the information and selecting what to process
3. organizing the selected data into patterns for interpretation and response |
|
|
Term
| evaluating an entity with some degree of favor of disfavor |
|
Definition
|
|
Term
| 3 components of an attitude |
|
Definition
cognitive
affective
behavioral |
|
|
Term
| an individual experience conflict between attitudes |
|
Definition
|
|
Term
| How to achieve consistency? |
|
Definition
alter attitudes
chase behavior
develop a rationalization |
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|
Term
| Moderating variables of attitude behavior |
|
Definition
1. attitude relevance
2. attitude specificty
3. measurement timing
4. personality
5. existence of social pressures |
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|
Term
| the strength of an individual's identification with an organization |
|
Definition
| organizational commitment |
|
|
Term
| three components of organizational commitment |
|
Definition
affective commitment
continuance commitment
normative commitment |
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| perceived obligation to remain |
|
Definition
|
|
Term
| Four employee responses to dissatisfaction |
|
Definition
|
|
Term
| behavior directed toward leaving the organization |
|
Definition
|
|
Term
| active and constructive attempts to improve conditions |
|
Definition
|
|
Term
| allowing conditions to worsen |
|
Definition
|
|
Term
| passively waiting for conditions to improve |
|
Definition
|
|
Term
| enduring beliefs that a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence |
|
Definition
|
|
Term
-represents interpretation of right and wrong
- influence our perception of th world around us
- provide understanding of the attitudes and behavior
- imply that some behaviors or outcomes are preferred over others |
|
Definition
|
|
Term
|
Definition
|
|
Term
| teh acceptable behaviors to be used in achieving some end state |
|
Definition
|
|
Term
| Ex. honesty, politeness, courage |
|
Definition
|
|
Term
| a comfortable life, a world at peace, freedom |
|
Definition
|
|
Term
|
Definition
1. achievement
2. concern for others
3. honesty
4. fairness |
|
|
Term
| the process of arousing and sustaining goa- directed behavior |
|
Definition
|
|
Term
|
Definition
intensity
direction
persistence |
|
|
Term
| Manslow's Hierarchy of Needs |
|
Definition
self actualization
esteen
social
safety
physiological |
|
|
Term
|
Definition
| workers have little ambition |
|
|
Term
|
Definition
workers are self directed
enjoy work
accept responsibility |
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|
Term
| Two distince views of human beings |
|
Definition
|
|
Term
company policies
salary
work conditions |
|
Definition
|
|
Term
growth
responsibility
achievement |
|
Definition
|
|
Term
| the3 basic premise of goal-setting thoery is |
|
Definition
| management by objectives MBO |
|
|
Term
| another name of social cognitive theory or social learning theory |
|
Definition
|
|
Term
| specific goals produce high amounts of inputs the generalized "do you best" goals |
|
Definition
|
|
Term
| an individual's belief that he or she is capable of performaing a task |
|
Definition
|
|
Term
| Elements of expectancy theory |
|
Definition
effort
performance
outcomes |
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|
