Term
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Definition
| the means! efficiency is the means of attaining the org's goals. |
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Term
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Definition
| the ends. effectiveness is the org's ends, the goals. to be effective means to acheieve results, to make the right decisions and to carry them out so that they achieve the org's goals |
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Term
| Name the 7 challenges of being an exceptional manager |
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Definition
| Manage for competitive advantage, manage for diversity, managing for information technology, Manage for globalization, manage for ethical standards, manage for sustainability, manage for your own happiness |
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Term
| Being innovative, responsive to customers, ensuring quality and efficiency falls under what management challenge? |
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Definition
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Term
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Definition
| the implementing of systems and practices to increase the sharing of knowledge and information throughout an organization |
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Term
| What are the four management functions |
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Definition
| planning, organizing, leading, controlling |
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Term
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Definition
| set goals and how to achieve them |
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Term
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Definition
| arranging tasks, people and other resources to accomplish the work |
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Term
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Definition
| motivate, direct and otherwise influcence people to work hard to achieve the org's goals |
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Term
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Definition
| monitoring performance, compare it with goals and take corrective actions as needed |
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Term
| What are the roles of the traditional management pyramid? |
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Definition
| Top manager, middle manager, first-line manager |
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Term
| What does the top manager do? |
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Definition
| Make long term decisions about the overall direction of the org and establish the objectives, policies, and strategies for it |
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Term
| What does the middle manager do? |
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Definition
| Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first line managers below them. |
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Term
| what does the first line manager do? |
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Definition
| Make short term operating decisions, directing the daily tasks of nonmanagerial personnel. |
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Term
| What does a commonweal organization offer? |
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Definition
| offer services to all clients within their jurisdictions: Ex: military service, US postal service, Fire dept |
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Term
| What are mutual-benefit organizations? |
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Definition
| Voluntary collections of members whose purpose is to further the interest of members |
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Term
| Three types of managerial roles: interpersonal roles: what are they? |
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Definition
| figurehead, leader, liaison |
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Term
| What role does figurehead fall into and what does a figurehead do? |
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Definition
| interpersonal: they symbolize the organizatoins mission and what it is seeking to achieve |
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Term
| What role does leader fall into and what does a leader do? |
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Definition
| interpersonal: training, couseling and entoring high employee performance |
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Term
| What role does liason fall into and what does a liason do? |
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Definition
| linking and coordinating the activities of people and grps both inside and outside the organization |
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Term
| Define interpersonal roles |
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Definition
| roles that managers assume to provide direction and supervision to both employees and the organization as a whole |
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Term
| define informational roles |
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Definition
| roles associated with the tasks needed to obtain and transmit information in the process of managing the organization |
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Term
| What role does monitor fall into and what does a monitor do? |
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Definition
| informational: analyzing information from both the internal and external environment |
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Term
| What are the three informational roles? |
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Definition
| monitor, disseminator, spokesperson |
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Term
| What role does disseminator fall into and what does a disseminator do? |
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Definition
| informational: transmitting information to influence the attitudes and behavior of employees |
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Term
| What role does spokesperson fall into and what does a spokesperson do? |
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Definition
| informational: using information to positively influence the way people in and out of the organization respond to it. |
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Term
| What are the three decisional roles |
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Definition
| entreprenur, disturbance handler, resource allocator, negotiator |
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Term
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Definition
| roles associated with methods managers use in planning strategy and utilizing resources |
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Term
| What role does entrepreneur fall into and what does an entrepreneur do? |
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Definition
| decisional: deciding which new projects or programs to initiate and to invest resources in |
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Term
| what role does a disturbance handler fall into and what does a disturbance handler do? |
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Definition
| decisional: managing an unexpected event or crisis |
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Term
| what role does a resource allocator fall into and what does a resource allocator do? |
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Definition
| decisional: assigning resources between fxns and divisions, setting the budgets of lower managers |
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Term
| what role does a negotiator fall into and what does a negotiator do? |
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Definition
| Decisional roles: reaching agreements between other managers, unions, customers, or shareholders |
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Term
| What three skills do exceptional managers need? Robert Katz |
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Definition
| technical, conceptual and human skills |
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Term
| What are the three historical perspectives? |
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Definition
| classical, behavioral an quantative |
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Term
| What are the contemporary perspectives? |
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Definition
| systems, contingency and quality management |
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Term
| What are the three historical perspectives? |
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Definition
| classical, behavioral an quantative |
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Term
| What are the contemporary perspectives? |
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Definition
| systems, contingency and quality management |
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