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Definition
| A group of interrelated components that function together to archieve a desired result. |
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| organizations capture and manage data to produce useful information that supports an organization and its employees, customers, suppliers and partners. |
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| Transaction processing systems |
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| Processes business transactions such as orders, time cards, payment and reservations. |
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| Management information systems |
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Definition
| Uses the transaction data to produce information needed by managers to run the business. |
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| Helps various decission makers identify and choose between options or decisions. |
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| Executive information systems |
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| tailored to the unique information neeeds of executives who plan for the buisness and assess performance against those plans. |
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| Communication and collaboration systems |
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| enhances communication and collaboration between people, both internal and external to the organization. |
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| Office automation systems |
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| help employees creat and share documents that support day-to-day office activities. |
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| is any person who has an interest in an existing or proposed information system. Stakeholders can be technical or nontechnical workers. They may also include both internal and external workers |
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| are those workers whose jobs involve the creation, collection, processing, distribution, and use of information. |
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| are a subset of information workers whose responsibilities are based on a specialized body of knowledge. |
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| an information system’s sponsor and executive advocate, usually responsible for funding the project of developing, operating, and maintaining the information system. |
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| a “customer” who will use or is affected by an information system on a regular basis – capturing, validating, entering, responding to, storing, and exchanging data and information. |
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Clerical and service workers
Technical and professional staff
Supervisors, middle managers, and executive managers |
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Customers
Suppliers
Partners
Employees |
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| users who are not physically located on the premises but who still requires access to information systems |
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| users whose location is constantly changing but who requires access to information systems from any location |
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| a technical specialist who translates system users’ business requirements and constraints into technical solution. She or he designs the computer databases, inputs, outputs, screens, networks, and software that will meet the system users’ requirements. |
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| a technical specialist who constructs information systems and components based on the design specifications generated by the system designers. |
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| a specialist who studies the problems and needs of an organization to determine how people, data, processes, and information technology can best accomplish improvements for the business. |
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| programmer/analyst (or analyst/programmer) |
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Definition
| includes the responsibilities of both the computer programmer and the systems analyst. |
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Term
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Definition
| focuses on only the non-technical aspects of systems analysis and design. |
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| either real or anticipated, that require corrective action |
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Definition
| to improve a situation despite the absence of complaints |
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Term
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Definition
| to change a situation regardless of whether anyone has complained about the current situation |
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| External Service Provider (ESP) |
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Definition
| a systems analyst, system designer, or system builder who sells his or her expertise and experience to other businesses to help those businesses purchase, develop, or integrate their information systems solutions; may be affiliated with a consulting or services organization. |
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Definition
| an experienced professional who accepts responsibility for planning, monitoring, and controlling projects with respect to schedule, budget, deliverables, customer satisfaction, technical standards, and system quality |
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| the buying and selling of goods and services by using the Internet. |
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Definition
| the use of the Internet to conduct and support day-to-day business activities. |
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| raw facts about people, places, events, and things that are of importance in an organization. |
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Definition
| data that has been processed or reorganized into a more meaningful form for someone. |
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| data and information that is further refined based on the facts, truths, beliefs, judgments, experiences, and expertise of the recipient. |
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Definition
| Tasks that respond to business events (e.g., an order). Business processes are the work, procedures, and rules required to complete the business tasks, independent of any information technology used to automate or support them. |
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| Continuous process improvement |
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Definition
| The continuous monitoring of business processes to effect small but measurable improvements in cost reduction and value added. |
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Definition
| a comprehensive approach to facilitating quality improvements and management within a business. |
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| Business process redesign |
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Definition
| the study, analysis, and redesign of fundamental business processes to reduce costs and/or improve value added to the business. |
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Definition
| a software technology that defines a system in terms of objects that consolidate data and behavior (into objects). |
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| Object-oriented analysis and design |
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Definition
| – a collection of tools and techniques for systems development that will utilize object technologies to construct a system and its software. |
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Definition
| a system development strategy in which system developers are given the flexibility to select from a variety of tools and techniques to best accomplish the tasks at hand. |
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Definition
enhance interpersonal communications and teamwork.
E-mail
Instant messaging
Groupware, Work flow |
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Definition
| the process of building a unified information system out of diverse components of purchases software, custom-built software, hardware, and networking. |
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| Enterprise Resource Planning |
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Definition
| a software application that fully integrates information systems that span most or all of the basic, core business functions. |
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Definition
| a software application that optimizes business processes for raw material procurement through finished product distribution by directly integrating the logistical information systems of organizations with those of their suppliers and distributors. |
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| Customer Relationship Management |
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Definition
| a software application that provides customers with access to a business’s processes from initial inquiry through postsale service and support. |
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| Enterprise Application Integration |
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Definition
| – the process and technologies used to link applications to support the flow of data and information between those applications |
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Definition
| software (usually purchased) used to translate and route data between different applications. |
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| System development process |
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Definition
| a set of activities, methods, best practices, deliverables, and automated tools that stakeholders use to develop and maintain information systems and software. |
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Term
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Definition
| the initial planning for a project to define initial business scope, goals, schedule, and budget. |
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| the study of a business problem domain to recommend improvements and specify the business requirements and priorities for the solution. |
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| the specification or construction of a technical, computer-based solution for the business requirements identified in a system analysis |
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| – the construction, installation, testing, and delivery of a system into production. |
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Definition
| the activity of defining, planning, directing, monitoring, and controlling a project to develop an acceptable system within the allotted time and budget. |
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Term
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Definition
| the ongoing activity that defines, improves, and coordinates the use of an organization’s chosen methodology (the “process”) and standards for all system development projects. |
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