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Definition
| An integrative approach for developing strategic, organizational-level metrics |
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Definition
| The combination of the choices determining the customers an SBU will target, the value propositions it will offer, and the supply chain/operations mgmt capabilities it will enjoy |
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| Determines how a strategic business unit will compete. |
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| Unique and superior operational abilities that stem from the routines, skills and processes that the firm develops and uses. |
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| The skills, processes and systems that are unique to the firm and that enable it to deliver products that are both valued by the customer and difficult for competitors to imitate. |
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| Determines the overall mission of the firm and the types of businesses that the firm wants to be in. |
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| the expenses incurred in acquiring and using a product |
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| A customer that the firm has targeted as being important to its future success |
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| Parties that use or consume the products of operations mgmt processes |
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| The extent to which there is alignment between the firm's operational capabilities, its value prop and the desires of its critical customers |
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Definition
| An operation's ability to respond efficiently to changes in products, processes and competitive environments |
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| Determines how the function will support the overall business unit strategy |
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| Both radical and incremental changes in processes and products |
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| the amount of time that passes between the beginning and ending of a set of activities |
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| A set of competitive priorities coupled with supply chain structural and infrastructural design choices intended to create capabilities that support a set of value propositions targeted to address the needs of critical customers |
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Definition
| Product traits that, if not satisfied, cause the loss of either the current order or future orders. |
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| Product trails that must be met at a certain level for the product to be considered by the customer |
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Term
| order-to-delivery lead time |
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Definition
| The time that passes from the instant the customer places an order for a product until the instant that the customer receives the product |
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| Product trails that cause a customer to select one product over its competitors |
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| A product's fitness for consumption in terms of meeting customers' needs and desires |
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| Developing operations that that anticipate and deal with problems resulting from natural events, social factors, economic issues, or technological issues |
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| strategic business unit (SBU) |
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Definition
| The semi-independent organizations used to manage different product and market segments |
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| strategic profit model (SPM) |
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Definition
| A model that shows how operational changes affect the overall performance of a business unit |
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| supply chain operational reference model (SCOR) |
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Definition
| A model for assessing, charting, and describing supply chain processes and their performance |
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Definition
| Maintaining operations that are both profitable and nondamaging to society or the environment |
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| A strategic planning technique to help firms identify opportunities where they can develop a sustainable competitive adv. and areas where the firm is significantly at risk. |
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| The degree to which a product is delivered or available when the customer wants it |
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| the total time that the firm takes to conceive, design, test, produce, and deliver a new or revised product for the marktplace |
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| An approach to corporate performance measurement that focuses on a company's total impact measured in terms of profit, people, and the planet |
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Definition
| A collection of product and service features that is both attractive to customers and different than competitors' offerings |
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