Term
| What are the 8 quality dimensions? |
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Definition
PFRD QACS
Performance
Feature
Reliability
Durability
Quality (perceived)
Aesthetics
Conformance
Serviceability |
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Term
| Three basic assumptions of cost of quality: |
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Definition
1. Failures are caused
2. Prevention is cheaper
3. Performance can be measured |
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Term
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Definition
Appraisal
Prevention
Internal Failure
External Failure |
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Term
| What is assignable variation? |
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Definition
| variation caused by factors that can be identified and possibly managed. |
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Term
| Common or random variation |
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Definition
| inherent in the process itself |
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Term
| Upper and lower specification limits: |
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Definition
| Acceptable range outside the mean for control. Determines "good" products. |
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Term
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Definition
| Different from specification limits. Simply determine if the process is in control, not if the products are acceptable. |
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Term
| In a 6 Sigma process, the ___________ limit needs to be _____ standard deviations from the mean. |
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Definition
Specification limit, 6 standard deviations.
(UCL or LCL / 6 ) |
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Term
| A process is capable when... |
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Definition
| the process limits are within the specification limits |
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Term
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Definition
| Managing org. so that it excels in all dimensions of products and services that are important to the customer. |
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Term
| What is the baldrige award? |
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Definition
| Recognizes orgs that have demonstrated outstanding quality in products/services. |
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Term
| 5 aspects of 6 Methodology: |
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Definition
DMAIC
Define
Measure
Analyze
Improve
Control |
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Term
| Consolidation warehousing: |
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Definition
| A warehouse that pulls together small shipments from different suppliers and consolidates them into larger more economic carriers that go to nearby locations |
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Term
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Definition
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Term
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Definition
| Using 2+ forms of transport |
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Term
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Definition
| Big shipments come in and small shipments go out |
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Term
| Cheapest mode of transportation |
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Definition
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Term
| Most expensive mode of transportation: |
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Definition
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Term
| Most common/most pounds mode of transportation: |
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Definition
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Term
| Most convenient/most volume mode of transportation: |
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Definition
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Term
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Definition
| Continual reduction of waste |
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Term
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Definition
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Term
| What is quality at the source: |
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Definition
| Do it right the first time; when something goes wrong, stop the process immediately |
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Term
| Kanban is an example of _____ production |
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Definition
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Term
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Definition
| Releases materials or authorizes activities in a process |
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Term
| 4 out of control indicators |
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Definition
1. Two in a row above/below 2 sigma
2. Five in a row above/below the mean
3. Two sequential points that jump 4 sigma
4. Seven sequential points that increase/decrease |
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