Term
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Definition
| Someone who manages employees and other entry level people with no supervisory responsibilities. |
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Term
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Definition
| The process of using what you have to do what you want to do. Managers are above supervisors. |
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Term
| name 7 management assets? |
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Definition
| people, money, time, work procedures and methods, energy, materials, and equipment and tools. |
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Term
| another name for work procedures and methods? |
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Definition
| SOP: standard operating procedures |
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Term
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Definition
| general manager and V.P.'s |
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Term
| what is middle management? |
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Definition
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Term
| what is supervisory management? |
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Definition
| department and area supervisors |
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Term
| what are the 5 levels of management for a restaurant? |
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Definition
| general manager, department heads, shift manager, supervisor, and front line workers. |
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Term
| key management principals: what is organizational hierarchy? |
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Definition
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Term
| key management principals: what is unity of command? |
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Definition
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Term
| key management principals: what is division of labor? |
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Definition
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Term
| key management principals: what is matching? |
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Definition
| placing a person in a position suitable for them |
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Term
| key management principals: what is employee initiative? |
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Definition
| the freedom for employees to develop plans |
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Term
| key management principals: what is team spirit? |
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Definition
| working together to develop a sense of unity |
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Term
| key management principals: what is authority? |
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Definition
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Term
| key management principals: what is formal authority? |
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Definition
| authority based on a position held |
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Term
| key management principals: informal authority? |
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Definition
| authority based on abilities |
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Term
| key management principles: what is delegation? |
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Definition
| act of assigning work to other people |
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Term
| key management principals: what is responsibility? |
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Definition
| being held accountable for the use of authority |
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Term
| functions of management: what is strategic planning? |
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Definition
| planning that is general and futuristic in nature |
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Term
| functions of management: what is operational planning? |
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Definition
| planning that is specific for no more than 1 year |
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Term
| functions of management: what is organizing? |
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Definition
| responsibility for specific departments |
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Term
| functions of management: what is coordinating? |
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Definition
| the act of bringing together different department actions towards one goal |
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Term
| functions of management: what is staffing? |
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Definition
| recruiting and hiring applicants |
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Term
| functions of management: what is directing? |
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Definition
| all activities necessary to get the job done |
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Term
| functions of management: what is controlling? |
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Definition
| ensures that you are attaining your objectives |
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Term
| functions of management: what is evaluating? |
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Definition
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Term
| Strategic planning: what is a values statement? |
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Definition
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Term
| strategic planning: what is a mission statement? |
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Definition
| statement of organization's reason to exist. Tells what they will offer their employees, customers, investors, and the community. |
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Term
| strategic planning: what is a vision statement? |
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Definition
| projects the organization's future |
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Term
| strategic planning: what is a long-range plan? |
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Definition
| 3-5 years out; it bridges the gap between now and 3-5 years from now |
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Term
| operational planning: what is a business plan? |
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Definition
| specifies how the organization will move forward in the coming year to reach their goals |
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Term
| operational planning: what is a marketing plan? |
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Definition
| specifies how sales and marketing goals will be met for the coming year |
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Term
| operational planning: what is an operational budget? |
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Definition
| detailed plans or revenue and expenses for each department to operate for the coming year |
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Term
| name 9 fundamental supervisory responsibilities? |
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Definition
Understanding the role of the supervisor.
Providing leadership.
Improving communications.
Conducting orientation and training.
Handling problems and conflict. Motivation and team building. Staffing and scheduling.
Improving employee performance. Managing time. |
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