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Definition
| Maslow heirachy of needs that includes hunger, thirst, shelter, sex and other bodily needs |
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| Maslow Heirachy of needs that includes security and protection from physical and emotional harm |
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| Maslow Hierachy of needs that includes affection, a sense of belonging, acceptance, and friendship |
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| Maslow hierarchy of needs that includes internal factors such as self respect, autonomy, and achievement, and external factors such as status, recognition, and attention |
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Term
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| Maslow hierachy of needs...the drive to become what one is capable of becoming; includes growth,achieving one's potential and self-fulfillment |
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| hierarchy of needs theory |
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Definition
| Abraham Maslow states that a satisfied need no longer creates tension and therefore doesnt motivate |
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Term
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Definition
| Key job characteristic - degree to which the job requires a number of different skills and talents |
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| Key job characteristic - degree to which job requires completion of whole and identifiable piece of work |
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| Key job characteristic - degree to which job has a substancial impact on lives |
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| Key job characteristic - degree to which job provides freedom, and independence |
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Term
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Definition
| Key job characteristic - degree to which worker obtains clear information about effectiveness of his performance |
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Term
| How to Motivate Employees |
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Definition
| Recognize Differences, Match people to jobs, set challenging goals, encourage participation, individualize rewards, link rewards to performance, check for equity, don't ignore money |
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Term
| pay for performance programs |
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Definition
| compensation plans that pay employees on the basis of some performance measure |
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Term
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Definition
| supervisors have _________ because they are appointed by the organization and they can punish/reward. |
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Term
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Definition
| the ability to create and articulate a realistic, credible, attractive vision of the future that grows out of, and improves upon, the present. |
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Definition
| one who can explain a vision to others, express the vision through behavior, and extend the vision to different leadership concepts. |
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Term
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Definition
| _______ focus on your ability to work with, understand, and motivate others. It's coaching facilitating, and supporting others. |
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Definition
| transference and understanding of meaning |
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Term
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Definition
| information received by the sender from a receiver regarding a message that was sent |
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Definition
| communication that moves in any direction, skips authority levels, and is as likely to satisfy social needs as facilitate task accomplishments |
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Definition
| a technique designed to make people more open and self-expresive, saying what they mean without being rude or thoughtless |
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Definition
| a workgroup established by the organization and given designated work assignments and established tasks |
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Definition
| two or more interacting and interdependent individuals who come together to achieve particular objectives |
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Term
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Definition
| a workgroup whose members are committed to a common purpose, have a set of specific performance goals, and hold themselves mutually accountable for the team's results |
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Term
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Definition
Perceived Reason for Joining a Group...
gaining strength in numbers by not standing alone |
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Term
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Definition
Perceived Reason for Joining a Group...
achieving some level of prestige from belonging to a certain group |
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Definition
Perceived Reason for Joining a Group...
enhancing one's feeling of self-worth--especially membership in a highly valued group |
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Term
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Definition
Perceived Reason for Joining a Group...
satisfying one's social needs through social interaction |
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Definition
Perceived Reason for Joining a Group...
achieving something through a group action not possible individually... |
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Term
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Definition
Perceived Reason for Joining a Group...
providing an opportunity to accomplish a particular task when it takes more than one's personal talents, knowledge, or power |
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Term
technical expertise
problem solving/decision making skills
interpersonal skills |
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Definition
| Required skills to perform effectively |
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Term
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Definition
| a review of the past performance that emphasizes positive accomplishments and deficiencies to help them improve |
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Term
| Self, Peer, and Supervisor |
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Definition
| Three types of evaluations |
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Term
individual task outcomes,
behaviors, and traits |
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Definition
| Three popular sets of appraisal criteria |
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Term
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Definition
| tendancy to rate person high or low on all factors based on impression of high or low rating on a specific factor |
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Term
Occupational Safety and Health Act (OSH Act)
NOT OSHA!!!!!!! |
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Definition
| a law that enforces, through standards and regulations, healthful working conditions, and preservation of human resources |
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| (OSHA) Occ Safety and Health Administration |
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Definition
| They police organizations for OSH Act compliance |
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Term
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Definition
| a measure of the number of injuries, illnesses, or ost workdays as it relates to a common base rate of 100 full-time employees |
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Term
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Definition
| an unhealthy work environment |
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Term
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Definition
| something a person feels when faced with opportunities, constraints, or demands perceived to be both uncertain and important. both positive or negative |
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Term
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Definition
| Japanese term for sudden death caused by overwork |
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Term
| Employee Assistance Program (EAP) |
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Definition
| program designed as a first stop for individuals seeking help to getting productive employees back to work quickly |
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Term
| apathetic, stagnant, and unresponsive to change |
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Definition
lack of conflict can cause an organization to become ___________,
________, and _____________________. |
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Term
| communication differences, structural differentiation, and personal differences. |
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Definition
| Three general catagories of conflicts are ___________,___________and __________ |
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Term
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Definition
| an approach to conflict in which all parties seek to satisfy their interests |
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Term
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Definition
| a process in which two or more parties who have different preferences and priorities must make a joint decision and come to an agreement |
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Term
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Definition
| a negotiating process that operates under zero-sum conditions; any gain made is at the expense of the other person, and vice versa |
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Term
| marketplace, government regulations, technology, and economic forces |
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Definition
| Four external forces of change effects on a supervisor's roles are _____,_____,_____, and _____ |
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Term
| organization developement |
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Definition
| the process of making systematic change in an organization |
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Term
| habit, fear of unknown, threat to job or income, selective perception, threat to expertise, threat to established power regulations, threat to interpersonal relationships |
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Definition
| seven reasons people resist change |
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Term
| overt, implicit, immediate, or deferred |
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Definition
| Resistance to change surface in four forms, ______,______,______, or______ |
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Term
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Definition
| the process of turning a creative idea into a useful product, service, or method of operation |
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Term
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Definition
| an organization that represents workers and seeks to protect their interests through collective bargaining |
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Term
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Definition
| an arrangement in which joining a union is totally voluntary |
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Term
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Definition
| a process for developing a union contract, which includes preparing to negotiate the contract, and administering the contract after it has been ratified |
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Definition
| procedure for handling contract disputes |
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