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| key to error free performance |
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| International organization for standards and procedures that requires "you do what you will say you will do" |
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| national quality award that focuses on overall business excellence |
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| management philosophy with 14 points for management |
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| a manufacturing philosophy that shortens the timeline between the customer order and shipment by eliminating waste |
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| to have less than 3.4 defects per million |
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| statistic to measure how close to the foal you are, a method focused on continuous improvement |
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| what we want to improve, the desired outcome (CTQ) |
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| factors that we can change, the inputs that affect the big"Y" |
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| the enemy of predictable output and customer satisfaction |
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| Step of the DMAIC process that asks: Who are the customers and what do they care about? |
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| Step of the DMAIC process that asks: How is the process performing and how is it measured? |
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| Step of the DMAIC process that asks: What are the possible causes of defects |
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| Step of the DMAIC process that asks: How do we remove/ reduce causes of defects? |
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| Step of the DMAIC process that asks: How do we sustain improvements? |
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| leads the deployment of 6 sigma in business areas |
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| Team Leaders, experts who lead improvement teams |
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| Project Managers, individuals who apply 6 sigma to projects |
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| what the champion cares about (financial ratios, final yield |
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| Project "Y", defines the defect of the project (defect rate reduction, cycle time reduction) |
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| converts project progress to financial savings |
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| Improving cash flow and avoiding capital costs, optimize current equipment versus buying new equipment |
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| The bottom line, cost reductions and profit increases |
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| chronological display of the most significant 4-5 steps in a process (AKA SIPOC map) |
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| describes what success will look like after you solve the problem, includes primary metric & performance level |
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| goal statements must be ______. |
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| Specific, Measurable, Aggressive, & Time Bound |
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| looks at customers, financials, internal processes, learning & growth |
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| responsible for the final decision, person affected by the outcome |
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| tool to provide insight on behavior, shows your national reaction in different situations |
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| graphical representation of a process showing the sequence of tasks using symbols |
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| precise description that tells how to get a value for the characteristic you are trying to measure |
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| collection of operations and procedures used to assign a number to the characteristic being measured |
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| list of items and indicator of how often each item on the list occurs |
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| process of ranking opportunities to determine which of many opportunities should be pursued first (80/20 rule) |
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| developed by Ishikawa, graphically displays the causes to any problem (AKA fishbone diagram) |
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| organizes ideas into meaningful categories by reorganizing their underlying similarities |
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| used to stratisfy ideas in greater detail |
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| shows process info in a time series of outputs |
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| the hypothesis to be challenged |
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| the question to be answered |
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| information to be obtained from the population |
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| random variable that summarizes the information from the samples |
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| p(reject when H0 is true) |
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| p(accept H0 when H0 is false) |
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| distribution free analysis |
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| developed by Fischer, method used to compare processes or groups through contrasting means. Decomposes the variation of data into internal "within" groups, and "between" groups |
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| Systemized group of activities designed to recognie and evaluate potential failure of a product, process that looks to maximize the probability of failure |
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| a dependence relationship between the response and levels of 2 or more variables (in 2 way anova) |
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| an experiment where 1 or more variables believed to have an effect on the outcome are identified and manipulated |
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| outcome variable being investigated (independent variable) |
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| controlled variablebelieved most likely to have an effect on the response variable (independent variable) |
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| variables identified by the designer of the experiment which may have an effect but cannot or will not be deliberately manipulated or held constant |
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| collection of more than 1 observation for the same set of data |
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| applying the various experimental treatments in an order |
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| a better and practical way to perform experiments, all factors involved have only 2 levels |
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| in this phase, it is vital to determine how to keep the x's at their optimum levels so Y will also be on target with minimum variation |
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