Term
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Definition
| Defined as the available data, technology, people, and processes within an organization to be used by the manager to perform business processes and tasks. |
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Term
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Definition
| Anything tangible or intangible, that can be used by a firm in its processes for creating, producing, and/or offering its products |
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Definition
| Something that is learned or developed over time for the firm to create, produce, or offer its products |
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Term
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Definition
| Social software being used to share info in a new way. |
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| Major categories of IT capabilities |
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Definition
| Technical skills, IT management skills, and relationship skills |
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Definition
| Offer a reason for value derived from plenitude, because networks increase in value when more people join them |
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| Porter's 5 Competitive Forces |
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Definition
| Potential threat of new entrants, bargaining power of buyers, bargaining power of suppliers, threat of substitute products, industry competitors |
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Term
| Potential Threat of New Entrants |
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Definition
| To protect against this, some firms place barriers to make it costly to enter into a firm |
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| Bargaining Power of Buyers |
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Definition
| Something like consumer access to several retail outlets to purchase the same product |
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| Bargaining Power of Suppliers |
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Definition
| This force is strongest when a firm has few suppliers from which to choose, the quality of supplier inputs is crucial to the finished product, or the volume of purchases is insignificant to the supplier. |
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| Threat of Substitute Products |
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Definition
| Depends on the buyer's willingness to substitute, the relative price-to-performance of the substitute, and the level of switching costs a buyer faces. |
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Definition
| Rivalry among firms competing within an industry is high when it is expensive for a firm to leave the industry, the growth rate of the industry is declining, or products have lost differentiation. |
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Term
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Definition
| relate directly to the value created in a product or service |
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Term
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Definition
| make it possible for the primary activities to exist and remain coordinated |
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Term
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Definition
| Addresses the activities that create, deliver, and support a company's product or service. |
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Term
| Customer Relationship Management |
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Definition
| Includes management activities performed to obtain, enhance relationships with, and retain customers |
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Definition
| An approach that improves the way a company finds raw components it needs to make a product or service, manufactures that product or service, and delivers it to customers. |
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Term
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Definition
| Useful in determining whether a firm's strategy has created value, maintains that competitive advantage comes from the information and other resources of the firm |
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