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| Focuses on process of producing product or servie with intent of eliminating problems that might result in defects |
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| Inversly Proportional to variability |
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| Largest value allowable for a quality statistic |
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| Lowest value allowable for a quality statistic |
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| Fcouses on the entire quality system of the supply chain |
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| characteristics that are critical to a products quality |
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| Desired measurement value fora given CTQ |
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| Developed concept of TQM, classified quality costs |
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| Considered that quality is free |
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| Fishbone Diagram (cause and effect) |
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| Father of modern quality, developed the control chart |
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| 14 points, 7 deadly management diseases, improve system rather than workers! |
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| Characteristic that shows is a process is working or not |
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| Service Quality management |
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| Systematic Appraoch for setting and meeting quality goals throughout the company |
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| Specific type of failures |
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| Fails to meet more than one of there specifications |
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| Total Quality management (TQM) |
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| Long term success through custoemr satisfaction by involving everyone in the organzation improving process, product, service, and culture |
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| The total amount of time it takes to deliver a good or service to the customer |
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| Developed the trilogy of planning, control, and improvement |
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| Award recognizes US organzations for exellence in performance |
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| Elements in Quality management (4P, M,E) |
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| People, place, policies, procedures, measurement, environment |
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| evidence that a system has been designed |
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| set of standards, but not how to implement processes |
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| Quality Management System |
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| System that documents and describes elements of quality |
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| Failure Mode and effect analysis (FMEA) |
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| analysis for failure mode and effects |
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| quantitfies severity, occurance, and detectability |
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| Business non-value-added (BNVA) |
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| A required but wasteful process |
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| Minimize perfomance variation in variable operating conditions |
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| Organzation of ideas/facts, brainstormed and then organized |
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| Shows every step in the process (M&M) |
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| Way to see the flow of a product from raw material to finished product. You see every step |
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| Shows the frequency of every piece of data in the data set |
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| Shows every piece of data and their frequency |
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| Cat and whisker plot. the two edges of the box is the 1st and 3rd quartile, the middle line is the mean, and the end of the two whiskers are the minimum and maximum values. |
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| Went in front of class and showed computer charts. Take the mean of the data itself and continue to do so until the data is normalized. |
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| means that the data is normally distributed |
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| Alarm without a fire. Exclusion error, conclude data does not meet criteria when it does |
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| Fire without an Alarm. Inclusion, conlcudes that the data set meets the criteria when it doesnt |
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