Term
| When presented with conflicting verbal and nonverbal messages, communicators are more likely to rely on which ones? |
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Definition
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Term
| Listening to understand another person or idea. |
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Definition
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Term
| The Johari Window is a device that measures what? |
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Definition
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Term
| Listening in which the goal is to help the speaker solve a problem. |
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Definition
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Term
| Words that have more than one dictionary meaning. |
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Definition
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Term
| Three alternatives to revealing personal facts, feelings, and opinions. |
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Definition
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Term
| Listening in which the goal is to judge the quality or accuracy of a speaker's remarks. |
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Definition
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Term
| The emotional tone of a relationship as it is expressed in the messages that partners send and receive. |
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Definition
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Term
| Kinesics, proxemics, and territoriality are studies of human behavior that provide insight into what? |
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Definition
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Term
| Deals with the arrangement of words in a sentence. |
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Definition
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Term
| Taking a speaker's remarks at face value. |
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Definition
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Term
| An example of a supportive behavior, according to the Gibb Categories of Defensive and Supportive Behaviors. |
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Definition
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Term
| The relatively stable set of perceptions each individual holds for themselves. |
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Definition
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Term
| Excessive written or verbal information. |
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Definition
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Term
| The highness or lowness of one's voice. |
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Definition
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Term
| A view of communication that is described as something one person does to another. (A sender encodes ideas and feelings into a message and then conveys that message, by means of a channel, to a receiver, who decodes the message) |
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Definition
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Term
| Characterized as statements made about how parties feel toward one another. These messages deal with social needs such as control, affection, or respect. |
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Definition
| Relational dimension of interpersonal communication |
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Term
| What kind of relationship exists when the distribution of power is unequal? |
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Definition
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Term
| A type of question disguised as an attempt to send a message, not receive one. |
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Definition
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Term
| The process of deliberately revealing information about one's self that is significant and that would not normally be known by others. |
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Definition
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Term
| "You can always count on Voldemort." This statement is an example of what? |
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Definition
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Term
| A strong feeling of displeasure and usually of antagonism. |
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Definition
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Term
| Grief where mourning customs are unclear due to an inappropriate death and the absence of prior bereavement experience. |
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Definition
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Term
| Apprehension, dread, or uneasiness similar to fear but based on an unclear threat. |
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Definition
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Term
| The theory describing a tendency to make strong affectional bonds with others coming from the need for security and safety. |
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Definition
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Term
| A learned tendency to respond to people, objects, or institutions in a positive or negative way. |
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Definition
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Term
| The act or event of separation or loss that results in the experience of grief. |
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Definition
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Term
| A non-directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health. |
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Definition
| Client-centered (person-centered) counseling |
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Term
| Ways of responding to stress. |
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Definition
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Term
| An often unconscious mental process used to reduce anxiety. |
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Definition
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Term
| The defense mechanism by which a person is unable or refuses to see things as they are because such facts are threatening to the self. |
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Definition
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Term
| A type of counseling in which the counselor assumes the initiative and carries a major role in the identification and resolution of problems. |
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Definition
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Term
| Grief experienced due to a loss that society deems unworthy of mourning. |
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Definition
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Term
| Redirecting feelings toward a person or object other than one who caused the feelings originally. |
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Definition
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Term
| Feelings created by brain patterns accompanied by bodily changes. |
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Definition
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Term
| The ability to perceive, use, understand, and manage emotions. |
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Definition
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Term
| To make easier; help bring about. |
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Definition
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Term
| Strong emotion marked by such reactions as alarm, dread or disquiet. |
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Definition
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Term
| An emotion or set of emotions due to loss. |
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Definition
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Term
| A set of symptoms associated with loss. |
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Definition
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Term
| Specialized techniques used to help people with complicated grief. |
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Definition
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Term
| A set of basic tasks that must be completed for successful mourning to take place. |
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Definition
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Term
| Counseling in which a body of special knowledge is communicated. |
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Definition
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Term
| Grief in which symptoms and behaviors cause difficulty but are not attributed to the loss. |
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Definition
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Term
| Outward expression of grief. |
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Definition
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Term
| To listen, support, and advise without directing a course of action. |
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Definition
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Term
| A strong emotion characterized by sudden and extreme fear. |
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Definition
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Term
| A relation of harmony established in any human interaction. |
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Definition
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Term
| Supplying a logical, acceptable reason rather than the real reason for an action. Not just a river in Egypt. |
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Definition
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Term
| Returning to more familiar and often more primitive modes of coping. |
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Definition
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Term
| Blocking of threatening material from consciousness. |
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Definition
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Term
| Counseling related to specific situations in life that may create crises and produce human pain and suffering. |
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Definition
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Term
| Making judgments about ourselves through comparison with others. |
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Definition
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Term
| Occurs when an individual’s performance improves because of the presence of others. |
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Definition
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Term
| The mental and physical condition that occurs when a person must adjust or adapt to the environment. |
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Definition
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Term
| Any event capable of producing physical or emotional stress. |
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Definition
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Term
| Redirection of emotion to culturally or socially useful purposes. |
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Definition
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Term
| A conscious postponement of addressing anxieties and concerns. |
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Definition
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Term
| Sincere feelings for a person who is trying to adjust to a serious loss. |
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Definition
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Term
| The objective, emotion free meaning of a term. |
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Definition
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Term
| Deals with the meanings of words. |
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Definition
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Term
| A speech planned in advance but presented in a direct conversational manner. |
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Definition
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Term
| Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand. |
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Definition
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Term
| Not listening because he/she is only interested in what he/she has to say. |
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Definition
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Term
| Advising, judging, analyzing, questioning, and supporting are examples of what? |
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Definition
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Term
| Anytime someone helps someone else with a problem is one definition for what? |
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Definition
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Term
| Which style of counseling is associated with establishing a rapport with the client, appraising the client's problems, and accepting the client's attitudes and feelings? |
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Definition
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Term
| A normal somatic disturbance in grief. |
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Definition
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Term
| Kubler-Ross stages of dying in order. |
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Definition
Denial
Anger
Bargaining
Depression
Acceptance |
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Term
| In order to consistently maintain and improve their ability to communicate with the community, the funeral director must always be conscious of the basic... |
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Definition
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Term
| Throwing a temper tantrum is an example of what? |
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Definition
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Term
| A realistic attitude death can best be developed when? |
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Definition
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Term
| Which theorist would argue that counseling is inherently associated with good communication? |
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Definition
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Term
| Person-centered counseling is also referred to as what? |
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Definition
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Term
| The age at which a child understands death as being both final and inevitable. |
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Definition
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Term
| Life stage in which an individual's death response may be acted out rather than be understood. |
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Definition
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Term
| According to Bowlby, what do children use parents as? |
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Definition
| A basis for safe exploration |
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Term
| A crisis is greatly determined by what? |
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Definition
| An individual's perception of the situation |
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Term
| The use of space to non-verbally communicate. |
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Definition
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Term
| The predominant feeling associated with suicide. |
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Definition
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Term
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Definition
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Term
| Piaget's four stages of cognitive development. |
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Definition
Sensorimotor (birth to 18-24 months)
Preoperational (2 to 7 years)
Concrete operational (7 to 11 years)
Formal operational (12 years and above) |
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Term
| Piaget states that people in this stage of cognitive development can have purely abstract thoughts and can conceptualize about the future. |
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Definition
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Term
| Type of loss in which people act as if the loss did not occur. |
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Definition
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Term
| Type of group counseling format in which people join and leave at the same time. |
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Definition
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Term
| The science of rectitude and duty. |
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Definition
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Term
| Type of counseling designed to foster systematic changes over people's lifespans. |
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Definition
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Term
| Bowlby believed that grief was a natural reaction to what? |
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Definition
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Term
| Piaget believed that people could only advance in their cognitive development through... |
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Definition
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Term
| Piaget believed that children at this stage of cognitive development would have no concept of death at all. |
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Definition
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Term
| Moral principles that vary with circumstances. |
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Definition
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Term
| Type of loneliness caused by the feeling of having no friends or support. |
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Definition
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Term
| Feelings of freedom after a death are often associated with which type of relationship? |
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Definition
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Term
| Worden states that mourning is completed when? |
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Definition
| When the bereaved can think of the decedent without experiencing pain |
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Term
| Bereaved people need their support network the most during what time frame after death? |
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Definition
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Term
| According to Maslow, these needs must be met before all others. |
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Definition
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Term
| Gilligan's Ethic of Care was developed to describe the ethical development of... |
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Definition
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Term
| Value theory that bases right and wrong on the morality of the actor. |
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Definition
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Term
| Psychologist associated with grief syndrome and grief work. |
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Definition
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Term
| Psychologist who came up with the idea of four tasks of mourning. |
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Definition
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Term
| Psychologist who stressed person-centered counseling. |
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Definition
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Term
| Helping people move their grief towards a healthy resolution. |
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Definition
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Term
| Psychologist who said that empathy, respect, warmth and caring, and genuineness are characteristics of an effective funeral director. |
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Definition
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Term
| Example of a way of reacting to stress. |
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Definition
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Term
| Psychologist who came up with the Attachment theory. |
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Definition
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Term
| An individual's ability to adjust to the psychological and emotional changes brought on by a stressful event such as a loss. |
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Definition
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Term
| Worden's theory of grief which includes inhibited, suppressed, or postponed response to a loss. |
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Definition
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Term
| Worden's grief theory concerning reactions that are excessive and disabling. |
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Definition
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Term
| Any event, person, or object that lessens the degree of pain in grief. |
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Definition
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