Term
| What are the four clusters of attributes of emotional intelligence? |
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Definition
| self awareness, self management, social awareness, relationship management |
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Term
| What are the two key components of self awareness? |
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Definition
emotional literacy (naming/understanding one's emotions)
recognizing patterns |
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Term
| What is Plutchik's wheel of emotions? |
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Definition
has 8 basic emotions (anger, anticipation, joy, trust, fear, surprise, sadness, disgust).
color intensity varies with emotional intensity.
it is cone-shaped b/c the smaller end (the tip of the cone), the less intense emotions are and are more difficult to distinguish |
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Term
| What are the four quadrants of types of feelings? |
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Definition
I – intense, unpleasant (e.g. rage, grief, disgust)
II – mild, unpleasant (e.g. boredom, irritation, doubt)
III – mild, pleasant (e.g. peacefulness, acceptance, affection)
IV – intense, pleasant (e.g. ecstasy, adoration, triumph) |
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Term
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Definition
S- specific
M- measurable
A- action oriented
R- realistic
T- time limited |
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Term
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Definition
The ability to read one’s emotions and recognise their impact while using gut
feelings to guide decisions.
Self awareness is about knowing who we are and what we stand for. It includes the ability to
accurately assess our abilities and become aware of our strengths and weaknesses. |
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Term
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Definition
The ability to manage one’s emotions and impulses and adapt to changing
circumstances. |
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Term
| What is social awareness? |
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Definition
The ability to sense, understand and react to others’ emotions while
comprehending social networks.
Social awareness is about empathy for other people and how we choose to respond to power in
relationships. It also encompasses how we serve society by making a positive contribution to the
world. |
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Term
| What is relational competence? |
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Definition
The ability to inspire, influence and develop others while managing
conflict.
Relational competence is about face-to-face interpersonal skills such as communication, feedback,
teamwork and conflict management. Competence in all of these areas is essential to success in life
and work. |
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Term
| what is emotional leakage? |
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Definition
| What we are feeling is revealed through non-verbal communication channel. for example in microexpressions which send a constant stream of emotional information. |
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Term
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Definition
the limbic system primes us to react based on emotions sensed in others. we may make a pre-emptive strike if we sense danger
example: if a person's annoyed (maybe not at you), but we will automatically start reading/reacting to the other person |
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Term
| What are the 4 aspects of self management? |
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Definition
1. consequential thinking
2. navigate emotions
3. intrinsic motivation
4. optimism |
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Term
| explain consequential thinking aspect of self management |
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Definition
evaluate choices before action is taken
-assess short and long term costs/benefits
-consider emotional as well as tactical implications |
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Term
| explain navigating emotions aspect of self management. |
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Definition
| The large stone on small amount of water analogy. the small bit of water is flowing slowly to more heavy stone. to successfully navigate, need to feel, fluid, gentle rather than stuck, suppress, forceful |
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Term
| explain intrinsic motivation aspect of self management |
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Definition
-make changes based on personal goals and commitments
-people with high intrinsic motivation are:
-committed to meeting their own objectives
-seek to continually improve their performance
-set challenging goals and take reasonable risks |
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Term
| Describe the 3 elements of taking an optimistic/pessimistic approach and how each view would consider each element |
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Definition
1. time/duration
-O temporary
-P permanent
2. isolation or scope
-O isolated
-P pervasive
3. effort
-O effort is possible
-P powerless |
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Term
| What are the three main stages of reflective practice? |
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Definition
1. return to experience
--> recall/detail specific events (not overall feeling)
2. attend to feelings
--> navigate emotions to identify and energy and the wisdom behind them
3. re-evaluate the experience
--> performance in relation to goals
link new knowledge to old
commit to action |
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Term
| what can help to de-escalate the reaction cycle? |
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Definition
| effective self management |
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Term
| what contributed to the reaction cycle in the workplace? |
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Definition
| emotional hijacking and leakage |
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Term
| What are 4 personal attributes employers look for in new vets? |
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Definition
-seek help when needed
-reliability/punctuality
-willing to accept criticism
-willing to take initiative |
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Term
| What are three types of supportive statements? |
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Definition
| normalization, self disclosure, partnership |
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