Term
| According to Comptia, important steps for gathering information when troubleshooting printers and scanners are: (4 steps) |
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Definition
1) Identify symptoms
2) Review device error codes, computer error messages, and history (e.g. event log, user reports)
3) Print or scan a test page
4) Use appropriate generic, or vendor - specific diagnosis tools including web-based utilities |
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Term
| According to Comptia, important steps required to review and analyze collected data are: (3 steps) |
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Definition
1) Establish probable causes
2) Review service documentation
3) Review knowledge base and define & isolate the problem (e.g. software vs. hardware, driver, connectivity) |
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Term
What Language do printers use to communicate with the PC? |
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Definition
| PDL (Printer Description Language) |
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Term
What are the six steps of the Electrophotographic print process (EPP)? |
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Definition
1) Cleaning
2) Charging
3) Writing
4) Developing
5) Transferring
6) Fusing |
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Term
What is a Duplexing unit for? |
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Definition
It flips the paper over in the machine to be printed on the other side. |
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Term
| Identify the seven interfaces used by printers & scanners including port and cable types. |
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Definition
1) SCSI
2) Wireless
3) NIC
4) Parallel
5) USB
6) Firewire
7) Serial |
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Term
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Definition
| It sorts and staples the paper after it's done coping |
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Term
What are the three components in toner? |
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Definition
1) Carbon
2) Polyester
3) Iron Oxide |
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Term
| Why are the three components important for laser printers? |
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Definition
| The iron is pulled from the drum to the paper from the charged corona wire, it then goes do the fuser. It heats the components to about 400F and melts it to the paper. |
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Term
When installing and configuring printers, what are three of the important steps? |
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Definition
1) Check connections
2) Make sure that it's compatible for your OS
3) Make sure you have the right drivers |
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Term
| What is the most common printer used today in industries because of its reliablity? |
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Definition
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