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Definition
| Any unwanted and offensive action of a sexual nature. |
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Term
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Definition
| A workplace where an employee is made to feel threatened or is offended. |
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Term
| Technical Communication Problem |
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Definition
| A problem regarding how accurately your message was conveyed. |
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Term
| Semantic Communication Problem |
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Definition
| A problem regarding how accurately the meaning of your message was conveyed. |
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Term
| Effectiveness Communication Problem |
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Definition
| A problem regarding how well your message resulted in the desired behavior. |
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Term
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Definition
| Authors of famous model of communication. |
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Definition
| what produces the message. |
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Definition
| what encodes the message into signals. |
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| the vehicle that carries the message from the transmitter to the receiver. |
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Definition
| what decodes the message from the channel. |
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| the person who receives the transmitted message. |
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| any interference resulting in the signal being received incorrectly. |
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Definition
| Forming, Storming, Norming, Performing, and Adjourning. |
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Term
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Definition
| Deciding who is on the team. |
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Term
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Definition
| Ironing out differences about team goals and individual roles. |
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Definition
| Agreeing on shared team goals and processes. |
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Definition
| Getting the job done as a team. |
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Term
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Definition
| After the job is done the team can dissolve-contrast with department. |
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Definition
| An agreed-upon behavior within a group. |
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Term
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Definition
| A process of cooperative work that most organizations use to increase productivity, reduce costs, improve quality, enhance speed, and capture the creativity and innovation of their employees. |
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Term
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Definition
| Team member who fails to do his or her fair share of the work but expects to reap the team’s reward. |
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Term
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Definition
| A collection of people carefully chosen for their complementary skills who trust one another and are committed to a common goal, a common approach, and have agreed to hold each other mutually accountable. |
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Term
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Definition
| In management a silo is when workers in one department work in isolation on their part of the project-contrast with teamwork. |
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Term
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Definition
| Report providing summary of cash flowing in and out of the business during a specific period such as a quarter (three months) or year. |
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Term
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Definition
| = current assets divided by current liabilities |
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Term
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Definition
| Another name for the Current Ratio. |
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Term
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Definition
| (current assets – inventory) divided by current liabilities |
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Term
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Definition
| Another name for the Quick Ratio |
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Term
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Definition
| Net Income divided by Shares Outstanding |
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Term
| Price-Earnings Ratio (P-ER Ratio) |
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Definition
| Price per share divided by earnings per share. |
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Term
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Definition
| Total Liabilities divided by Shareholders’ Equity. |
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Term
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Definition
| (Net Income – Preferred Dividends) divided by Common Shareholders’ Equity. |
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Term
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Definition
| The budget that lists the revenues and expenses related to the regular and ongoing operations of the organization. |
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Term
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Definition
| Budget of budgets where all the other budgets are combined. |
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Definition
| Report that measures a company’s revenues and expenses over a specific accounting period such as a quarter (three months) or a year. |
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Term
| Profit and Loss Statement |
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Definition
| Another name for the Income Statement that lists the revenues and expenses for a specific time period, also called P&L Statement. |
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Term
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Definition
| A financial report summarizing a company’s assets, liabilities, and stockholders’ equity at a specific point in time using the formula: Assets = Liabilities + Stockholders’ Equity. |
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Term
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Definition
| Focus on manufacturing that eliminates waste by making labor-related activities more efficient, repeatable, and impactful. |
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Term
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Definition
| Any action or process that a customer would be willing to pay for. |
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Term
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Definition
| Contains forecasts of sales by month, sales area, and product. |
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Term
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Definition
| Forecasts units to be produced each month per product. |
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Term
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Definition
| Costs that remain the same regardless of how many units are produced this month. |
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Term
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Definition
| Costs, such as raw materials used, that go up as the level of production goes up. |
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Term
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Definition
| Planned Costs to build or buy large items such as buildings or large equipment that would not be a part of the ordinary costs of doing business. |
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Term
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Definition
| Any process that directs the activities of individuals toward the achievement of the organizations goals. |
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Term
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Definition
| The use of rules, regulations, and formal authority to guide the performance of employees. |
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Term
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Definition
| Control based on pricing mechanism; if something gets too costly, then the market will show purchases that the same product or service is available elsewhere at a lower cost. |
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Term
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Definition
| Control employees impose on themselves based upon agreed-upon norms, values, shared goals, and trust. |
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Term
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Definition
| An expected performance level. |
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Term
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Definition
| A control standard of less than 3.4 defects per million. |
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Term
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Definition
| Former CEO of Enron who died of an apparent heart attack before going to prison for fraud. |
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Term
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Definition
| Former CEO of Enron who is currently serving a prison term for fraud. |
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Term
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Definition
| Former AT&T executive and college lecturer who authored the book Servant Leadership and founder of the Servant Leadership movement. |
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Term
| Least Preferred Co-worker |
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Definition
| an indirect way of determining whether a leader is people-oriented by asking him or her to describe the employee they would least prefer to work with. |
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Term
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Definition
| Professor and author of a Theory of Leadership describing the Contingency Theory of Leadership. |
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Term
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Definition
| Professor, author and advocate of the Path-Goal Theory of Leadership. |
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Term
| Internal Locus of Control |
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Definition
| A belief that the individual is in charge of the things that occur in life, or at least our reaction to them. |
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Term
| External Locus of Control |
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Definition
| A belief that things external to the individual such as chance, fate, God, or other outside forces determine life’s events. |
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Term
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Definition
| In 2000, the seventh largest corporation in the U.S. with “reported” earnings of $101 Billion and 21,000 employees that was bankrupt by the end of 2001. |
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Term
| Authentic Leadership Theory |
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Definition
| Those who lead best derive their power from the consent of their followers. |
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Term
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Definition
| Belief that kings and queens derive their right to rule from the will of God. |
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Term
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Definition
| A psychological tendency to transfer our feelings for one person onto another. |
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Term
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Definition
| the degree of confidence, trust, and respect employees have in their leader. |
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Term
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Definition
| the degree to which the job assignments of workers are structured (well-defined) or unstructured. |
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Term
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Definition
| the amount of power the leader has over variables such as hiring, firing, discipline, promotions, and salary increases. |
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Term
| Path-Goal Theory of Leadership |
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Definition
| Leaders lead best by helping their followers align their personal goals with the goals of the organization. |
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Term
| Transactional Theory of Leadership |
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Definition
| Leaders use pay and other rewards to trade off with followers to get them to do what the leader wants done. |
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Term
| Transformational Theory of Leadership |
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Definition
| Leaders inspire their followers to implement major organization shifts or sea changes. |
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Term
| Charismatic Leadership Theory |
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Definition
| Leaders use their charm to lead others. |
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Term
| Servant Leadership Theory |
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Definition
| The leader considers himself or herself to be a servant to all and leads out of a desire to serve rather than out of a need for money, power, and prestige. |
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Term
| Leader-Member Exchange Theory of Leadership |
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Definition
| Leaders lead by drawing key followers into their inner circle. |
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Term
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Definition
| The art and science of ethically and effectively guiding others toward a positive goal. |
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Term
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Definition
| A person who typically thinks and acts contrary to popular or accepted opinion. |
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Term
| Great Man Theory of Leadership |
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Definition
| The theory that leaders are born leaders or sent by God to lead. |
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Term
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Definition
| The theory that potential leaders can be identified early by certain traits. |
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Term
| Ohio State Leadership Studies |
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Definition
| Research conducted over 50 years ago at Ohio State with mixed results regarding whether concern for people was better than concern for the task. |
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