Term
| supervisors generally have responsibility for all of the following typers of duties except |
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Definition
| providing clerical assistance |
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Term
| the ability to gather and interpret information falls under which of the following main categories of managerial skills? |
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Definition
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Term
| which of the following types of managerial skills is important for understanding the hidden rules by which an organization operates |
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Definition
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Term
| a supervisor who responds to crises that affect a group is acting in which of the following supervisory roles? |
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Definition
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Term
| which of the following is an example of the managerial role of spokesperson? |
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Definition
| representing the department at meetings |
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Term
| which of the following terms is commonly used to refer to a plan that applies to an entire organization? |
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Definition
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Term
| policies, rules, and proceedures are examples of |
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Definition
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Term
| which of the following is usually established first within the strategic planning process |
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Definition
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Term
| which of the following reflects the primary difference between the two scheduling methods known as CPM (critical path method) and PERT (program evaluation and review technique)? |
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Definition
| CPM is generally used for projects with activities of certain duration, while PERT is used for projects with activities of unknown duration. |
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Term
| in a highly cetralized organization, decisions are most likely to be made by |
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Definition
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Term
| a matrix structure is most likey to combine which two types of departmentalization? |
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Definition
| functional and divisional |
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Term
| span control is important within an organization because it determines the |
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Definition
| number of levels and managers in an organization. |
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Term
| span control is also known as |
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Definition
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Term
| the supervisory function of staffing generally involves each of the following activities except |
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Definition
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Term
| which of the following laws prohibits discrimination based on physical or mental disabilities by private employers with more than 15 employees? |
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Definition
| americans with disabilities act of 1990 |
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Term
| which of the following terms is commonly used to refer to the process by which an organization's employees submit applications to an open position within the organization? |
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Definition
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Term
| which of the following terms is commonly used to refer to the publicizing of a job vacancy within an organization? |
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Definition
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Term
| a leader who allows group members to make group decisions with little or no guidance is known as a |
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Definition
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Term
| which of the following is an example of a hygiene factor? |
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Definition
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Term
| which of the following persons developed the theory that the degree of an individual's effort is related to his or her expectation of rewards? |
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Definition
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Term
| which of the following does not reflect a principle purpose of employee performance evaluations? |
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Definition
| teaching employees new skills |
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Term
| the glass ceiling is most likely to be experienced by which of the following employees in an organization? |
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Definition
| a female employee in the company |
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Term
| which of the following generally represents the final step in a grievance procedure? |
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Definition
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Term
| employee councelling generally results in all of the following except |
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Definition
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Term
| each of the followingis an example of an employee coaching situation except |
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Definition
| arbitrating an employee grievance |
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Term
| which of the following terms is commonly used to refer to the process of comparing an actual performance to planned performance? |
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Definition
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Term
| each of the following represents a type of control system except |
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Definition
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Term
| which of the following statements best characterizes corrective actions |
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Definition
| corrective actions should be tailored to each specific situation. |
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Term
| which of the following represents an example of murphy's law |
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Definition
| if anything can go wrong, it will |
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Term
| the occupational safety and health administration has responsibility for carrying out all of the following except. |
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Definition
| regulating hazardous waste management. |
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Term
| a moderate degree of short-term workplace stress is considered to be |
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Definition
| positive, because it can motivate |
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Term
| which of the following terms is commonly used to refer to an agreement between an employee and management that the employee will not join a labor union? |
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Definition
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