Term
| What are the three categories of barriers to communication? |
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Definition
1. Personal barriers
2. Environmental barriers
3. Patient barriers |
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Term
| List some examples of personal barriers to communication |
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Definition
Low self-confidence
Shyness
Dysfunctional internal monologue
Lack of objectivity
Cultural differences
Discomfort in sensitive situations
Conflicting values to pharmaceutical care practice |
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Term
| List some examples of environmental barriers to communication |
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Definition
Physical objects
Noise/lack of privacy
Workflow issues |
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Term
| List some examples of personal barriers to communication |
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Definition
Perceptions
-Our knowledge base
-Impersonal health care system
-Medical condition stigmas |
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Term
| List some listening techniques |
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Definition
Stop talking
Get rid of distractions
Eye contact/ nods/ attentive body posture
React to ideas only
Read nonverbal messages
Clarify any messages |
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Term
| What is an open-ended question? |
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Definition
| A question that can't be answered with a "yes" or "no" response |
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Term
| What is a double barrel question? |
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Definition
Asking more than one thing at once
eg. Do you understand that you should take this in the morning and should avoid milk? |
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Term
| What is a leading question? |
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Definition
A question that leads to a certain answer
eg. You understand how to take this, right? |
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Term
| What is the funnel technique? |
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Definition
| Moving from broader to more specific questions |
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Term
| List some techniques to ask sensitive questions |
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Definition
Common behaviors
Embed the question
Matter of fact manner
Discuss the reason |
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Term
| What is the purpose of a prospective drug review? |
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Definition
| To ensure therapeutic appropriateness |
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Term
| What are the two times a prospective drug review or counseling should be done? |
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Definition
When deemed appropriate
or when required by law or rule |
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Term
| List the seven areas of prospective drug review |
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Definition
1. Over/under-utilization
2. Therapeutic duplication
3. Drug-disease contraindications
4. Drug-drug contraindications
5. Incorrect dosage or duration
6. Drug allergy
7. Clinical abuse/misuse |
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Term
| What are the five steps of counseling? |
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Definition
1. Introduction
2. Questioning the patient
3. Providing information
4. Assessment of patient understanding
5. Ending consultation |
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Term
| List three ways a CV is different than a resume |
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Definition
CV is more comprehensive, and exceeds one to two pages
Used for application to grad programs, leadership positions, grant proposals, award nominations
Objective is usually not necessary and employers do not give it much weight, if any at all |
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Term
| What does APAP stand for? |
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Definition
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Term
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Definition
| Aspirin (acetyl salicylic acid) |
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Term
| What does NSAID stand for? |
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Definition
| Non-steroidal anti inflammatory |
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Term
| Define medication history |
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Definition
The process of obtaining a patient's complete record of past and present medications
This allows one to make an assessment of appropriateness and efficacy |
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Term
| List medications that patients often forget to mention during a med history |
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Definition
| OTC, herbals, topicals, ophthalmics, otics, vitamins, and hormones |
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