Term
| The balanced scorecard concept tracks info in what 4 key areas? |
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Definition
1) financial results
2) customer results
3) key internal processes
4) how people are hired and trained to achieve organization goals |
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Term
| Besides the balanced scorecard, what are 3 other methods for controlling operations? |
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Definition
1) six sigma
2) total quality management
3) management by objectives |
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Term
| For HR professionals, what are strategic relationships? |
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Definition
| those that advance the contribution of the HR function toward achieving organization goals |
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Term
| What are 2 types of strategic relationships? |
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Definition
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Term
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Definition
| activity in which anyone can participate when they want to influence new laws and regulations |
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Term
| What are 2 aspects to the change process? |
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Definition
1) structural changes
2) individual behavior |
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Term
| What are 7 types of structural change that significantly affect workforce populations today? |
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Definition
1)reengineering
2) corporate restructuring
3) workforce expansion
4) workforce reduction
5) mergers and acquisitions
6) divestitures
7) offshoring and outsourcing decisions and management |
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Term
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Definition
| looking at the entire organization to simplify or eliminate unnecessary processes with the goal of increasing customer satisfaction through improvements in efficiency |
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Term
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Definition
| looks at individual units in the organization to reduce or eliminate redundancy or bureaucratic processes in order to reduce costs and increase production |
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Term
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Definition
| 2 or more organizations are combined into a single entity with the goal of leveraging the assets of both into a more successful entity |
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Term
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Definition
| one organization, generally a corporation, purchases or trades stock to gain controlling interest in another |
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Term
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Definition
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Term
| What are 7 types of information to be collected by HR professionals during the due dilligance process prior to a merger or acquisition? |
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Definition
1) documents
2) compensations
3) policies & procedures
4) equal opportunity compliance
5) legal compliance
6) labor relations
7) legal exposure |
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Term
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Definition
| company asset, such as a product line, division, or other part of an organization is sold or somehow disposed of |
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Term
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Definition
| process of moving production or service processes to other countries to realize cost savings |
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Term
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Definition
| contracts internal business services to outside organization that specialize in the specific process |
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Term
| 3 steps that can help reduce employee anxiety after/during a change |
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Definition
1) keep employees in the loop about the actual situation
2) if there are actions that employees can take to remedy the situation, tell them what they can do
3) when talking to employees, be honest and truthful, don't hide the facts |
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Term
| enterprise risk management |
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Definition
| process of forecasting possible risks to the organization and taking steps to mitigate their impact on operations |
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