Term
True or False?
Technological changes push managers into a continuous learning mode |
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Definition
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Term
| Name 5 Types of Technology Devices Used by managers. |
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Definition
1. Laptops
2. Cell phones
3. Personal Digital Assistants (PDA)
4. Web-enabled cell phones
5. E-mail pagers. |
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Term
| What type of managers would mostly likely use an e-mail pager? |
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Definition
| One who needs to be in touch with people who would find phone conversations difficult to hear, such at a construction site or a subway. |
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Term
True or False?
Many managers and professionals still prefer paper-based desk planners over PDAs? |
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Definition
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Term
| What are the benefits of installing information technology systems? |
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Definition
1. Improved Productivity and Teamwork
2. Increased Competitive Advantage
3. Improved Customer Service and Supplier Relationships.
4. Enhanced Communication and Coordination, Including the Virtual Office.
5. Quick access to vast information
6. Enhanced analysis of data and decision making.
7. Greater empowerment and flatter organizations.
8. Saved time through employee self-service |
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Term
| A Web stite that requires a password to enter is known as what? |
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Definition
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Term
| An arrangement whereby employees work together as if they were part of a single office despite being physically separated is known as what? |
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Definition
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Term
| A Web site designed only for company employees, often containing proprietary information is known as what? |
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Definition
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Term
| Computer programs that help a decision maker work through problem-solving and decision making steps is known as what? |
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Definition
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Term
| Software which generally asks the user questions about values, priorities and the importance attached to factors such as price and quality is a type of what? |
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Definition
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Term
True or False?
More layers of management are needed when companies install technology systems. |
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Definition
False.
Fewer layers of management are needed because employees have direct access to information they need to perform their jobs more efficiently. |
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Term
True or False?
A notable example of information technology-based employee self-service is an electronic travel and expense reporting system(T&E). |
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Definition
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Term
| What are five negative consequences of information technology? |
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Definition
1) Employees often spend so much time accessing questionable information on the Internet, they neglect key aspects of their jobs.
2) Online addiction
3) People who cannot detach themselves from technology (techno-obsessives)
4) Deterioration in Customer Service
5) Being electronically connected to the office, many managers and professional tend to complain that their employers expect them to be always available for consulatation. |
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Term
| Individuals obsessed with technological devices are known as what? |
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Definition
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Term
| Employees who spend so much time attempting new computer routines and accessing information of questionable value that they neglect key aspects of their jobs are known as what? |
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Definition
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Term
| An individual responsible for the creation and maintenance of a company's Website |
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Definition
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Term
| Companies that sell exclusively over the Internet are sometimes referred to as what? These companies often have no physical store or distribution center. |
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Definition
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Term
True or False?
Pure players are more stable than companies who use the Internet only as one method for marketing goods and services. |
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Definition
False.
They are less stable. |
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Term
True or False?
80% of business conducted on the Net today takes place between firms rather than by individual customers. |
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Definition
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Term
| The influence of the Internet on marketing is far greater than sales conducted online. How? |
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Definition
| Online buyers first research products online prior to purchasing them from a physical store, catalog or other offline channel. |
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Term
| What gets a site up and running and takes care of the maintenance of its own servers? |
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Definition
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Term
| What type of service provides an internal microbrowser which enables cell phones to connect to the Web? |
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Definition
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Term
| What type of service simulates traffic on a site to assess how well your server will hold up and predicts when you will need more power? |
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Definition
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Term
| What percentage of dot-com pure players have gone out of business? |
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Definition
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Term
True or False?
The changing flow of information created by the Internet tipped the balance of power from sellers to buyers. |
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Definition
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Term
| The extraction of useful analyses from the mass of information available to firms is known as what? |
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Definition
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Term
| Name the 6 success factors in an E-business. |
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Definition
1. Develop an excellent call center to allow for a human touch.
2. Keep customers informed about order progress.
3. Constantly monitor and update the e-business system.
4. Mix bricks and clicks.
5. Develop a global presence.
6. Adopt a positive attitude toward change. |
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Term
| What does the term "Mix bricks and clicks" mean? |
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Definition
| The most successful players in e-tailing give customers the opportunity to purchase online, in stores, and by telephone. |
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Term
True or False?
If the company experiences shipping delays, it is not necessary to notify the custsomer. |
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Definition
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