Term
| The process of using organizational resources to achieve organizational objectives through the functions of planning, organizing and staffing, leading and controlling. |
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Definition
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Term
| A person responsible for work performance of group members. |
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Definition
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Term
| What are the three levels of managers? |
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Definition
1. Top-Level Managers
2. Middle-Level Managers
3. First-Level Managers |
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Term
| Give examples of Top-Level Managers |
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Definition
1. Chairman of the Board
2. CEO
3. President
4. Vice-President |
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Term
| Give examples of Middle-Level Managers |
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Definition
1. Director
2. Branch manager
3. Department chairperson
4. Chief of surgery
5. Team Leader |
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Term
| Give examples of First-Level Managers |
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Definition
1. Supervisor
2. Office Manager
3. Crew Chief |
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Term
| Name the five types of managers. |
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Definition
1. Functional Managers
2. General Managers
3. Administrators
4. Entrepeneur
5. Team leader |
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Term
| Which type of manager is responsible for the work of several different groups that perform a variety of functions? |
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Definition
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Term
| Which type of manager supervises the work of employees engaged in specialized activities such as accounting, engineering, information systems, food preparation, marketing sales and telephone installation? |
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Definition
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Term
| A person who founds and operates an innovative business is known as what? |
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Definition
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Term
True or False?
All small business owners are entrepreneurs. |
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Definition
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Term
| Which type of manager coordinates the work of a small group of people, while acting as a facilitator or catalyst? |
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Definition
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Term
| Team Leaders are sometimes referred to as what? |
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Definition
1. Project managers
2. Program managers
3. Process managers
4. Task force leaders |
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Term
True or False?
Top-level managers manage at the top three or four levels in an organization. |
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Definition
False.
It is the top one or two levels. |
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Term
| Which managers are neither executives nor first-level supervisors, but who serve as a link between the two groups? |
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Definition
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Term
Multiple Choice
What is an administrator?
A) a manager that coordinates the work of a small group of people OR
B) A manager who works in a public (government) or nonprofit organzation rather than in a business firm |
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Definition
The Correct Answer is B.
An administrator is a manager who works in a public (government) or nonprofit organzation rather than in a business firm. |
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Term
| What do we call an expected set of activities or behaviors stemming from a job? |
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Definition
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Term
| What two managerial roles relate to the planning function? |
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Definition
| Strategic Planner and Organizational Planner |
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Term
| What do figureheads typically spend their time doing? |
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Definition
1. Entertaining clients or customers
2. Being available to outsiders as a representative of the company
3. Serving as an official representative of the organization at gatherings outside the organzation
4. Escorting official visitors. |
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Term
| To be effective, managers need to possess five key managerial skills. What are they? |
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Definition
1. Technnical skills
2. Interpersonal skills
3. Conceptual skills
4. Diagnostic skills
5. Political skills |
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Term
| The ability to work effectively and conduct business with people from different cultures is known as what? |
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Definition
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Term
| Assembling a washing machine with the least number of wasted motions and steps is a good example of what type of management approach? |
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Definition
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Term
| What is the major limitation of the Administrative Management Approach? |
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Definition
| It sometimes ignores differences among people and situations. |
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Term
| Who is considered the father of Scientific Management? |
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Definition
Frederick W. Taylor
(Henry Gantt and Frank and Lillian Gilbreth were other key contributors) |
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Term
| Who were the main contributors to the Administrative Management approach? |
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Definition
| Henri Fayol and Max Weber |
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Term
| Which type of management approach consists of 14 management principles through which management engages in planning, organizing, commanding, coordinating and controlling? |
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Definition
| Administrative Management |
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Term
| Who came up with the X and Y Theory of management? |
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Definition
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Term
True or False?
Theory X Managers are optimistic about their employees. They believe that people do accept responsiblity, can exercise self-control, are innovative and consider work to be as natural as rest or play. |
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Definition
False. This is Theory Y.
Theory X Managers are pessimistic about worker's capabilities. |
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Term
| The phenomenon in which people behave differently in response to perceived attention from evaluators is known as what? |
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Definition
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Term
| The tendency of a system to run down and die if it does not receive fresh inputs from its environment is known as what? |
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Definition
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Term
| What word means that the whole is greater than the sum of its parts? |
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Definition
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Term
| A perspective on management that emphasizes that no single way to manage people or work is best in every situation is known as what? This perspective encourages managers to study individual and situational differences before deciding on a course of action |
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Definition
| Contingency Approach to Management |
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Term
| A perspective on management that emphasises the use of group of methods in managerial decision making, based on the scientific method is known as what? |
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Definition
| Quantitative Approach to Management |
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Term
| A way of viewing aspects of an organization as an interrelated system is known as what? |
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Definition
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Term
| Manager's resources can be divided into four types. What are they? |
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Definition
1. Human
2. Financial
3. Physical
4. Informational |
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Term
| People needed to get the job done are what type of resources? |
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Definition
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Term
| The money a business has or the income it generates are what type of resources? |
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Definition
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Term
| A firm's tangible goods and real estate, including raw materials, office space, production facilities, office equipment and vechicles are what type of resources? |
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Definition
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Term
| The Internet, newspapers and trade journals are what type of resources? |
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Definition
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Term
| What are the four (4) managerial functions? |
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Definition
1. Planning
2. Organizing and Staffing
3. Leading
4. Controlling |
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Term
| What generally involves comparing actual performance to a predetermined standard? |
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Definition
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Term
| Influencing others to achieve organizational objectives is known as what? |
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Definition
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Term
| The process of making sure the necessary human and physical resources are available to carry out a plan and achieve organizational goals is known as what? |
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Definition
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Term
True or False?
Organizing involves assigning activities, dividing work into specific jobs and tasks and specifying who has the authority to accomplish certain tasks. |
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Definition
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Term
True or False?
One aspect of controlling is determining whether the original plan needs revision, given the realities of the day. |
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Definition
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Term
| Which Managerial Function uses checkmarks, benchmarks and quarterly reviews? |
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Definition
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Term
True or False.
Middle-level managers ordinarily spend much more time on strategic planning than do high-level or first-level managers. |
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Definition
False.
High-level managers spend much more time on strategic planning and monitoring the environment. |
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Term
Multiple Choice.
Which type manager spends more time in face-to-face leadership of employees:
A) High-level managers
B) Middle-level managers
C) First-level managers |
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Definition
| The correct answer is C (First-level managers). |
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