Term
| Activities: on the job training, courses, mentoring, getting a degree, job rotation, temp assignments, etc. pg 185 |
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Definition
| 1. Which of the following are acceptable developmental activities? |
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Term
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Definition
| 2. The steps that must be taken before the performance management system is launched include implementing a communication plan, establishing an appeals process, running training programs for raters, and pilot testing the system to fix any glitches. |
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Term
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Definition
| 3. 360-degree feedback should only be used for administrative purposes. |
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Term
| disparate treatment pg 258 |
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Definition
| 5. Illegal discrimination is also referred to as: |
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Term
1. Work or service teams
2. Project teams
3. network teams
pg 270 |
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Definition
| 6. Three main types of teams based on the task complexity and membership configuration dimensions are: |
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Term
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Definition
| 7. ___________ is/are a developmental process that consists of a one-on-one relationship between a senior (mentor) and junior (protégé) employee: |
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Term
self perceptions and perceptions of others
pg 188 |
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Definition
| 8. A gap analysis is conducted examining the areas for which there are large discrepancies between __________ and ______________. |
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Term
FALSE - it should be considered
pg 245 |
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Definition
| 9. An organization’s culture does not play an important role when selecting a contingent pay plan. |
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Term
2 compliments first and 2 suggestions second
pg chapter 8 |
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Definition
| 10. When delivering feedback, managers should give a(n) __________ first and a(n) _____________second. |
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Term
shared decision making, lateral communications, loosely defined roles
pg 246 |
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Definition
| 11. Which of the following are characteristics of organizations with involvement cultures? |
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Term
effectiveness
efficiency
learning and growth
team member satisfaction
pg 277 |
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Definition
| 12. Team performance as a whole can be measured using the following performance dimension: |
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Term
by getting detailed and constructive feedback employees set a realistic assessment of where they should go with their careers.
pg 197 |
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Definition
| 17. How does a 360-degree feedback system help employees take control of their own careers? |
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Term
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Definition
| 18. Because 360-degree feedback systems gather feedback from multiple sources, there is a decreased chance of ______________ in the identification of employees' weaknesses. |
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Term
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Definition
| 21. _______________ is the strategy used to gain support for a performance management system that recommends creating a positive attitude toward the new performance management system before any negative attitudes and rumors are created. |
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Term
1. employees see a clear link between their efforts and resulting performance
2. employees see link between performance level and rewards recieved
3. employees value rewards available
pg 243 |
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Definition
| 22. All of the following are conditions that need to be present in order for a CP plan to motivate employees EXCEPT: |
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Term
FALSE - no style is superior
pg 213 |
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Definition
| 23. The directing coaching style is the most effective coaching style to use. |
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Term
FALSE - traditional pays for "filling a position"
pg 240 |
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Definition
| 24. A traditional approach in implementing reward systems is to reward employees based on how they do their work. |
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Term
When managers avoid giving negative feedback and employees avoid seeking it
pg 224 |
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Definition
| 25. What is a feedback gap? |
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Term
1. set goals
2. identify strategies
3. implement strategies
4. observe and document behavior
5. give feedback |
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Definition
| 26. Please choose the statement below that correctly lists the steps in the coaching process. |
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Term
pay for performance
pg 240 |
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Definition
| 27. Contingent pay is also referred to as ______________. |
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Term
to improve raters confidence in her ability to manage performance
pg 167 |
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Definition
| 28. What is the goal of self-leadership training? |
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Term
frame of reference training
pg 166 |
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Definition
| 29. What type of training is more likely to lead raters to provide consistent and more accurate ratings as well as to help employees design effective development plans? |
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Term
tendency to perceive information as meaning what we would like it to mean even though it may mean the opposite
pg 157 |
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Definition
| 31. Selective perception refers to: |
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Term
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Definition
| 32. Developmental plans should keep the needs of both the organization and the employee in mind. |
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Term
greater employee acceptance and satisfaction
pg 155 |
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Definition
| 34. In general, having more and better knowledge about the performance management system leads to ________________________________. |
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Term
ranking method
classification method
point method
pg 252 |
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Definition
| 36. Three of the most popular job evaluation methods are: |
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Term
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Definition
| 37. Employees who engage in a _____________ response may blame others for performance deficiencies, stare at the supervisor, or raise their voice. |
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Term
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Definition
| 39. The amiable coaching style involves telling the employee exactly what to do. |
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Term
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Definition
| 40. Team performance management must consider the type of team in question before performance measures are put in place. |
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Term
to encourage continuous learning, performance improvement, and personal growth
pg 180 |
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Definition
| 41. What is the objective of a developmental plan? |
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Term
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Definition
| 42. With network teams it is difficult to measure ___________________________. |
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Term
complexity of the task and membership configuration
pg 270 |
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Definition
| 43. Teams can be classified based on: |
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Term
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Definition
| 44. _____________ is the coaching behavior that involves rewarding an employee’s positive performance. |
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Term
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Definition
| 45. In organizations using teams, the performance management system should only focus on team performance and contributions. |
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Term
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Definition
| 46. Having better knowledge of the performance management system leads to greater acceptance and satisfaction with the system. |
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Term
| improving future performance |
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Definition
| 47. What is the goal of feedback? |
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Term
| minimize cognitive load, create trust, plan for future, provide legal protection |
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Definition
| 48. Documentation of employee performance is important because. . . |
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Term
FALSE - links with overall profitability
pg 246 |
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Definition
| 49. Gainsharing links individual and group pay to an organization’s ability to meet strategic goals. |
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Term
to help employees improve their performance in the future
pg 223 |
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Definition
| 50. The goal of negative feedback is |
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Term
poop PM system
folly of rewarding A...
rewards not significant
managers not accountable
exec rewards are disproportionate to everyone else
pg 245 |
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Definition
| 51. One of several reasons a CP plan could fail is: |
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Term
periodically as the team works on the project
pg 271 |
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Definition
| 54. With regard to project teams, when and how should performance measurements be taken? |
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Term
make sure it is a team
make investment to measure
define goals
etc.
pg272 |
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Definition
| 55. Components of the process used to design a system that includes team performance are: |
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Term
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Definition
| 56. During the performance assessment of the performance management system, team members are the only people who evaluate the performance of the team. |
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Term
individual performance
individual contribution to others performance
performance of team
pg 269 |
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Definition
| 57. A team performance management system should target: |
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Term
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Definition
| 58. Coaching is a day-to-day function that, among other things, involves observing performance and complimenting good work. |
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Term
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Definition
| 59. Consideration of what skills, knowledge, and abilities are required for each job, how valuable the job is for the organization, and how much pay other organizations allocate to these jobs is: |
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Term
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Definition
| 60. To control biases and increase acceptance of the performance management system, increase ______________ involvement. |
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