Term
| What are the 2 prerequisites before implementing a PM system? |
|
Definition
1. knowledge of the mission and strategic goals
2. knowledge of the job in question
(pg 31) |
|
|
Term
| ___________ determines the key components (KSA)of a particular job. |
|
Definition
Job analysis
(pg31 bottom) |
|
|
Term
| The ___________ tells you the job duties, needed KSAs, and working conditions for various jobs. |
|
Definition
job description
(pg 33 middle) |
|
|
Term
| _________ refer to required attributes that are usually acquired by having done the job in the past. |
|
Definition
skills
(pg 33 2nd paragraph) |
|
|
Term
| ______ refers to having the information needed to perform the work, but not necessarily having done it. |
|
Definition
knowledge
(pg33 2nd paragraph) |
|
|
Term
| _____ refers to having the physical, emotional, intellectual, and psychological aptitude to perform the work, but neither HAVING done it nor TRAINED to do the work is required. |
|
Definition
ability
(pg33 2nd paragraph) |
|
|
Term
| _________ method of job analysis may be subject to biases because a job analyst may not be able to distinguish important from unimportant tasks. |
|
Definition
|
|
Term
| In an interview method of job analysis, the interviewee rates each task performed in terms of _____________ and __________. |
|
Definition
Frequency and criticality
(pg 34) |
|
|
Term
| Job criteria usually falls into one of these four categories |
|
Definition
quality
quantity
cost-effectiveness
timeliness |
|
|
Term
| Performance planning includes what 3 things? |
|
Definition
results, behaviors, and development plan
(pg39) |
|
|
Term
| __________ are broad areas of a job for which the employee is responsible for. |
|
Definition
|
|
Term
| ______________ are statements of important and measurable outcomes (goals to be reached) |
|
Definition
|
|
Term
| ___________ measures how well an employee has achieved each objective. (acceptable and unacceptable levels of performance) |
|
Definition
performance standards
(pg38) |
|
|
Term
| _________ are clusters of KSAs that are critical in determining how results are achieved. |
|
Definition
|
|
Term
| Implementation of PM systems includes what 6 things? |
|
Definition
prerequisites
planning
execution
assessment
review
renewal/recontracting
(pg 39 last line and pg45 bullet#1) |
|
|
Term
T/F
Employee participation begins at the performance execution stage. |
|
Definition
|
|
Term
T/F
It is the managers responsibility to ensure feedback on performance is given. |
|
Definition
False, employee should take a proactive role in soliciting feedback.
(pg 40 #2) |
|
|
Term
T/F
Since managers are busy with multiple obligations, it is the employees burden to communicate openly and regularly with the supervisor. |
|
Definition
|
|
Term
| According to the text, what are the 5 primary responsibilities of the managers in the performance execution stage? |
|
Definition
observation/documentation
updates
feedback
resources provided for development
reinforcement |
|
|
Term
In the assessment phase, who is responsible for evaluating the extent to which the desired behaviors have been displayed, and whether the desired results have been achieved?
a)manager
b)employee
c)both a and b
d)a only if there is a behavioral issue |
|
Definition
c) both manager and employee
(pg 41 last paragraph) |
|
|
Term
| Which stage of the process is considered the "Achilles' heel of the entire process"? |
|
Definition
performance review or appraisal meeting
(pg43 top) |
|
|
Term
T/F
Avoiding negative feedback is dangerous because it conveys mediocrity is acceptable damages morale of top performers, who are about four times more productive than poor performers. |
|
Definition
true
(pg 43 first paragraph, last line) |
|
|
Term
| Which phase of the PM system focuses on the past, present, and future? |
|
Definition
Appraisal or review meeting
(pg 43 bottom) |
|
|
Term
T/F
The main difference between performance planning and renewal and recontracting, is that the recontracting stage uses the insights and info gained from the other phases. |
|
Definition
|
|
Term
T/F
One of the main goals of the performance management system is to promote the achievement of organization-wide goals. |
|
Definition
|
|
