Term
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Definition
| clear statement of why customers should choose a company's products or services over those of competing companies |
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Term
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Definition
| identifying whether a similar product or service is offered by other companies in nearby or remote locations or if any past attempts to offer the product or service have failed. |
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Term
| Computer-assisted communication technologies |
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Definition
| text, voice, and image transmission. |
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Term
| Computer-assisted decision-aiding technologies |
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Definition
| online management information systems, group decision support systems, information retrieval database systems, and expert systems or programs that provide technical information. |
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Term
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Definition
| Best supported by research. Effect of a given innovation depends on the context or situation in which it is adopted. |
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Term
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Definition
| highlighting the unique or special qualities of a company's product or service. |
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Term
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Definition
| Communication technology as primarily benefiting an economic elite through the corporate colonization of the life world. Proponents are sometimes called "Luddites". |
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Term
| High-performance practices |
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Definition
| Things such as self-managed teams, employee empowerment, pay for performance, extensive training, extensive information sharing, and purposeful reduction in attention paid to status differences. |
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Term
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Definition
| a commitment to offering a product or service at the lowest-possible price. |
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Term
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Definition
| Number of multiple channels of contact afforded by a communication medium. |
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Term
| Mediated interpersonal communication |
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Definition
| Hybrid of social relationships. |
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Term
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Definition
| No significant effects on human behavior. People can be expected to behave in predictable ways. |
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Term
| Organizational development (OD) |
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Definition
Purposeful facilitation of strategic systems change.
1. People still want to be inspired
2. People are more likely to support something they helped to create.
3. Actions still speak louder than words. |
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Term
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Definition
| Any system that tracks and gives feedback to employees about how well they are accomplishing objectives tied to each of their key job dimensions. |
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Term
| Progressive human resources management |
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Definition
| Targeted selection, performance management, and training and development |
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Term
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Definition
| Technical and interpersonal skills. |
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Term
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Definition
| Hiring practices, job assignments, and workforce in general. |
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Term
| Stages of the business life cycle |
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Definition
Birth, Childhood, Adolescence, Maturity
Birth - developing strategy and finding a niche
Childhood - managing growth and development
Adolescence - Encounters stiff competition
Maturity - difficult challenge of renewal |
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Term
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Definition
| process of modifying organizational systems and structures to support the competitive strategy. |
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Term
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Definition
| collecting relevant environmental data and making conscious choices about organizational values, niche, and direction. |
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Term
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Definition
| selecting a strategy or purpose that distinguishes the organization from its competitors. |
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Term
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Definition
| common purpose for all employees and stakeholders. |
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Term
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Definition
| Formal reporting relationships. |
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Term
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Definition
| Management style and organizational culture. |
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Term
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Definition
| Broad outcomes that everyone in the organization is motivated to achieve. |
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Term
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Definition
| Capacity of a technology to allow for cimultaneous two-way (or multi-way) communication. |
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Term
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Definition
| Flow of information through various media (phone, computers, meetings), the formal systems of operation (MIS), the informal operating procedures (cultural practices), and the informal connections among people (emergent networks) |
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Term
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Definition
| systematic job-interview process through which selected company experts assess job candidates on the key dimmensions of each job. |
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Term
| Total quality management (TQM) |
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Definition
| company-wide, comprehensive effort to create a culture of quality. |
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Term
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Definition
| Formal and informal efforts to develop employee skill. |
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Term
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Definition
| Information technology serves to equalize power relationships at work by bridging time and space. |
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