Term
| External forces for change |
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Definition
| Originate outside the organization |
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Term
| internal forces for change |
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Definition
| Originate inside the organization |
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Term
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Definition
| Process by which a company compares its performance with that of high-performing organizations. |
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Term
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Definition
| Summarizes "why" an organization exists. |
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Term
| Target elements of change |
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Definition
| Components of an organization that may be changed |
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Term
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Definition
| A set of techniques or tools used to implement planned organizational change. |
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Term
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Definition
| Individual who is a catalyst in helping organizations to implement change |
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Term
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Definition
| Emotional/ behavioral response to real or imagined work changes |
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Term
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Definition
| Composite personal characteristic reflecting high self-esteem, optimism, and an internal locus of control. |
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Term
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Definition
| To either confront stressors or try to avoid them |
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Term
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Definition
| Behavioral, physical, or psychological response to stressors. |
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Term
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Definition
| Stress that is good or produces a positive outcome |
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Term
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Definition
| Environmental factors that produce stress. |
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Term
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Definition
| Determining whether a stressor is irrelevant, positive, or stressful. |
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Term
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Definition
| Assessing what might and can be done to reduce stress. |
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Term
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Definition
| Coping strategy that directly confronts or solves problems. |
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Term
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Definition
| coping strategy that avoids or ignores stressors and problems. |
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Term
| symptom management strategy |
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Definition
| coping strategy that focuses on reducing the symptoms of stress. |
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Term
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Definition
| Amount of helpfulness derived from social relationships. |
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Term
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Definition
| Personality characteristic that neutralizes stress. |
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Term
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Definition
| Aggressively involved in a chronic, determined struggle to accomplish more in less time. |
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Term
| employee assistance programs |
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Definition
| Help employees to resolve personal problems that affect their productivity. |
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Term
| Holistic wellness approach |
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Definition
| Advocates personal responsibility for healthy living. |
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