Term
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Definition
| 2 categories, Formal and informal |
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Term
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Definition
Legitimate
Reward
Coercive
Information |
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Term
| 3 types of informal power |
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Definition
expert
referent
charismatic |
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Term
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Definition
| sanctioned authority for an individual, power to direct organizational resources including people to accomplish organizational goals. has rules to back it up and enforce it |
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Term
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Definition
| withholding or distributing resources or outcomes that people desire. Examples: salary increase, bonuses, promotions, status markers (office size and location) |
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Term
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Definition
| power to punish or sanction, demotion or termination. Usually HR department |
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Term
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Definition
| inderect or potential power, power you get through exchange with someone else, when you have access to information that someone wants and you broker a deal |
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Term
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Definition
| power you get when you have some sort of ability or competency or special knowledge, has to be scarce and valuable to organization |
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Term
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Definition
| power that comes from being liked, admired, or respected. |
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Term
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Definition
| an extreme form of referent power, personal attributes result in a strong following reaction. |
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Term
| How is functional power divided |
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Definition
Irreplaceability
centrality
ability to control or generate resources
ability to manage uncertain contingencies |
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Term
| What is the ability to manage uncertain contingencies |
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Definition
| help organization manage and respond(marketing), reduce uncertainty or provide the expertise to respond to contingencies |
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Term
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Definition
| combination of asset specificity and strategic or tactical importance. Apples product design and intels engeneers are required for organization because they are the key to company. |
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Term
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Definition
| Level of dependency other parts of organization have on a division or function, HR(hiring, firing, promotions) |
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Term
| What is the ability to control or generate resources |
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Definition
| budget control, profit centers. |
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Term
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Definition
| struggle for resources between one or more individual, conflict is neither good or bad. Good conflict is when people debate and exchange information over quality of decision. Not for personal goals |
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Term
| What are sources of conflict |
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Definition
Differentiation
Task relationships
Resource scarcity |
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Term
| What causes conflict in differentiation |
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Definition
differences in functional orientation
status inconsistencies.
different function, groups, have different solving problems. New product development, thinking of in term of hundreds of millions of dollars in expenditures (10-15) finance has a quarter to quarter responsibility for earnings reporting. Conflict between two groups because they have different orientation to time. |
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Term
| what causes conflict in Task relationships |
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Definition
overlapping authority
task inter dependencies
incompatible evaluation system |
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Term
| How does resource scarcity cause conflict |
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Definition
| low resources people start fighting over resources. |
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Term
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Definition
| Illustrate how individuals, how situations can arise and they way theyre structured resulting in individuals acting on their personal gains leading to bad outcome. 2 people arrested put in separate rooms, if you confess and partner confesses you get 6 months in jail. If you confess and partner dosnt he gets 6 years, if you both don’t confess you get 2 years. |
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Term
| Prisoners dilemma example for business |
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Definition
| If you and some1 make a mistake in managerial accounting. If you report it and your partner doesn’t you look like a fool. If you both hide its bad. If both of you report it then the punishment would be less. |
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Term
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Definition
sharing of information with other to reach a common understanding
Sharing information is easy, reaching a common understanding is difficult. |
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Term
| What are the three types of informal communication networks |
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Definition
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Term
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Definition
| people linked by their reliance on one another for technical advice on how to get work done |
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Term
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Definition
| people linked by their willingness to trust one another with sensitive information |
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Term
| what is communication (informal) |
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Definition
| people linked by regular contacts in which they talk about work related matters |
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Term
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Definition
| listener sais back what the speaker said, |
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Term
| what are the 6 categories in Active listening |
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Definition
eliminate distractions
sit up straight and square to speaker
make eye contact
pay attention
remember restate
-repeat
-paraphase
-distill(identify area of importance) |
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Term
| What are best ways to give feedback |
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Definition
make certain feedback is timely
state context background ect.
Give positive feedback
Identify areas of improvenment |
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Term
| What are 4 theories of work motivation |
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Definition
Need theories(4 subcategories)
Expectancy theory
Equity theo ry
organizational justice theory |
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Term
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Definition
all people have 3 basic needs but in different porportions
Achievement
Affiliation
Power |
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Term
| what is motivator Hygiene Theory |
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Definition
| People have 2 broad sets of needs, motivator needs and hygiene needs |
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Term
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Definition
| associated with the actual work, how challenging it is, how interesting it is, autonomy, responsibility |
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Term
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Definition
associated with the physical and psychological context of the work
Examples: comfort, temperature, nature of supervision, compensation, job security |
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Term
| What is moslows hierarchy |
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Definition
Self-actualization
esteem
Belongingness
safety
Physiological |
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Term
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Definition
| need to realize one's full potential as a person |
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Term
| what is Esteem in moslows hierarchy |
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Definition
| need to feel good about ones self |
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Term
| What is safety in maslows hierarchy |
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Definition
| needs for security stability and safety |
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Term
| What is physiological need in maslows hierarchy |
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Definition
| basic needs such as food and shelter |
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Term
| what are the three categories in ERG theory |
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Definition
growth
relatedness
existence |
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Term
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Definition
| need for self development and creative and productive work |
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Term
| What is relatedness in ERG |
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Definition
| need to have interpersonal relations, share thoughts and feelings with imran, have a open two-way communication |
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Term
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Definition
basic needs Suppas, dunkins, Munips apartment, crew, stability and homies to have your back
AKA Basic needs for food, water, shelter, security, stability, and safety |
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Term
| What is expectancy theory |
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Definition
| need theories address what motivates, expectancy theory addresses how people are motivated. (look at chart) |
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Term
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Definition
| Satisfaction is not a function of absolute levels of outcomes, but in the relationship between inputs and outcomes as compared to peers |
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Term
| What is organizational justice theory and name 4 types of justices |
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Definition
a group of theories (like need theory; contingency theory)
4 types of justice
distributive
procedural
interpersonal
informational |
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Term
| What is distributive justice |
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Definition
| the perceived fairness of the distribution of outcomes in organizations, such as pay, promotions, and desirable working conditions and assignments |
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Term
| What is procedural justice |
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Definition
| the perceived fairness of the procedures used to make decisions about distribution of outcomes |
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Term
| What is interpersonal justice |
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Definition
| perceived fairness of the personal treatment employees receive from the distributors of outcomes(managers) |
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Term
| what is Informational justice |
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Definition
| employee perception of the extent to which managers explain their decisions, and the procedures used to arrive at them, to employees |
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