Term
| What are three key strategies for managing resistance to change? |
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Definition
| Pariticipation, empathy, support |
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Term
| Fear of loss and unknown are? |
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Definition
| reasons why individuals resist change |
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| The most massive scope of change is known as |
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Definition
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| person who acts as an initiator and assumes responsibilities for change management |
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Term
| Competition/globalization, economic conditions, nature of the workforce |
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Definition
| forces for an organization to change |
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Term
| Primary purpose of socialization |
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Definition
| transmission of core values to new organization members |
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Term
| Adaptive organizational culture |
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Definition
| encourages confidence and risk taking among employees |
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Term
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Definition
| deeply held beliefs that guide behavior of organized members |
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Term
| How can corporate leaders greatly influence and shape organizational culture? |
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Definition
| paying attention to detail and letting others attend to the big picture |
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Definition
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Definition
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Definition
| everyday organizational practices that are repeated over and over |
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Term
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Definition
| the most visible accessible level of culture |
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Term
| What are the three levels of culture defined by Edgar Schein? |
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Definition
| artifacts, values, and basic assumptions |
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Term
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Definition
| a defense mechanism in which an individual continues dysfunctional behavior that clearly doesn't resolve the issue. |
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Definition
| when a person's values conflict with his job demands |
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Term
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Definition
| the power not only to control emotions but also to perceive them |
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Term
| transformational leaders tend to |
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Definition
| inspire followers to perform beyond expectations |
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Term
| The path-goal theory assumes that leaders |
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Definition
| adapt their behavior and style to fit the characteristics of the work environment and followers |
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Term
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Definition
| leadership concerned with identifying the specific leader behaviors that are most effective in specific leadership situations |
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Term
| Important underlying behaviors of the Ohio State leadership studies |
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Definition
| consideration and initiating structure |
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Definition
| critical factor that increases empowerment in relation to the critical job dimensions |
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Term
| its easier to encourage employee empowerment with the organization highly values |
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Definition
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Term
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Definition
| Gathering independent judgments through iterative process and combining them into a group decision even though persons are not in a face to face situation |
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Definition
| Tendency of groups position to shift to more extreme options than individuals alone would do |
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Term
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Definition
| An undesirable group decisional phenomenon that results from within group pressure |
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Definition
| an open non-evaluative group problem solving technique that produces the greatest number of options |
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Term
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Definition
| the greater outcome and quality of decision options resulting from the group process |
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Term
| Social decision making scheme |
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Definition
| The majority rule in group decision making |
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Term
| Evoking of shared or common meaning in another person is called |
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Definition
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Term
| what percent of meaning in the message can be conveyed by non-verbal means |
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Definition
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Term
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Definition
| seating arrangements and dynamics can be examined by a _____ study |
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Term
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Definition
| doing more than one thing at a time |
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Term
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Definition
| shortcuts in decision making that save mental activity |
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Term
| the right side of your brain does what? |
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Definition
| develop visions and strategic plans |
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Term
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Definition
| the stage in preventative stress management designed to heal individual or organizational symptoms of distress |
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Term
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Definition
| the adverse psychological, physical, behavioral or organizational consequences that may occur as a result of stressful events |
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Term
| Organizations get the performance that they |
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Definition
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Term
| what is a form of operant conditioning? |
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Definition
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Term
| the expectancy theory of motivation focuses on? |
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Definition
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Term
| whats the difference between motivators and hygiene factors? |
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Definition
| One deals with job characteristics that are intrinsic to the job and the other deal with characteristics of the work environment extrinsic to the job |
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Term
| According to Herzberg which is related to job dissatisfaction? |
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Definition
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Term
| Maslow's hierarchy of needs model begins and ends with what |
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Definition
| physiological, self-actualization |
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Term
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Definition
| loyal and personal friendships |
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Term
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Definition
| goals to be achieved or the end states of existence |
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Term
| expertise, trustworthiness, attractiveness |
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Definition
| major aspects of the source characteristic affecting persuasion |
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Term
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Definition
| one based on an individuals desire to remain in an organization |
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Term
| psychosocial, interpersonal, and group dynamics in organizations |
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Definition
| what the study of organizational behavior is concerned with |
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Term
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Definition
| dimensions of cultural differences |
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Term
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Definition
| done in the 1920s and 1930s that suggested the importance of the normal organization |
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