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| the computed longest time path though a network |
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| Free time for an activity. The length of time an activity can be delayed without delaying the entire project |
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| shortening activity time in a network to reduce time on the critical path so total completion time is reduced |
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| Planning charts used to schedule resources and allocate time. Low cost means of helping managers make sure that activities are planned, order of performance is documented, activity time estimates are recorded and overall project time is developed |
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| Quality lies in the eyes of the beholder. Marketing people and customers like this approach |
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| Manufacturing based quality |
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| quality means conforming to standards and making it right the first time |
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| view quality as a precise and measurable variable |
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| costs associated with reducing the potential for defective parts or services (e.g. training, quality improvement programs0 |
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| costs related to evaluating products, processes, parts and services ( e.g. testing, labs, inspectors) |
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| cost s that occur after delivery of defective parts or services (e.g. rework, returned goods, liabilities, lost goodwill, costs to society) |
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| cost that result from production of defective parts or services before delivery to customer( e.g. rework, scarp, downtime) |
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| Total Quality Management (TQM) |
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| management of an entire organization so that it excels in all aspects of products and services that are important to the customer |
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| Japanese word for plan-do-check-act model. Ongoing process of unending improvement |
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| a program to save time, improve quality and lower costs |
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| selecting a demonstrated standard of performance that represents the very best performance for a process or an activity |
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| designed to produce or distribute goods just as they are needed |
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| literally translated, "foolproof"; it has come to mean device or technique that ensures the production of a good unit every time |
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| A planning strategy that sets production equal to forecasted demand |
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| maintaining a constant output rate, production rate, or workforce level over planning horizon |
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| a planning strategy that uses 2 or more controllable variables to set a feasible production plan |
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| Yield Management (or Revenue Management) |
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| capacity decisions that determine the allocation of resources to maximize profit or yield |
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