Term
|
Definition
Reduce - value analysis
Reuse - remanufacturing
Recycle - recovering materials for future use |
|
|
Term
| Which organizational functions would tend to be affected most dramatically by a product or service redesign? |
|
Definition
|
|
Term
| Excitement characteristics are categories in what model? |
|
Definition
|
|
Term
| The acronym CAD refers to what? |
|
Definition
Computer aided design
CAD can increase the productivity of product designers. |
|
|
Term
| What are factors of successful product and service design? |
|
Definition
A.be aware of what the competitors are doing
B. be aware of what customers want
C. know what government regulations are
D. use computerized design techniques (this is NOT a factor)
E. know what new technologies are available |
|
|
Term
| The assessment of the environmental impact of a product or service throughout its useful life is known as what? |
|
Definition
|
|
Term
| The process of dismantling and inspecting a competitor's new or revised product for the purpose of collecting design ideas is called what? |
|
Definition
|
|
Term
| The term "standardization" is closely associated with what? |
|
Definition
|
|
Term
| The structural approach for integrating customer requirements into every aspect of product development is known as what? |
|
Definition
| Quality function deployment |
|
|
Term
| What are the basic questions in capacity planning? key Questions |
|
Definition
What kind of capacity is needed?
How much is needed to match demand?
When is it needed? |
|
|
Term
| What are the basic questions in capacity planning? Related Questions |
|
Definition
How much will it cost?
What are the potential benefits and risks?
Are there sustainability issues?
Should capacity be changed all at once, or through several smaller changes
Can the supply chain handle the necessary changes? |
|
|
Term
| . What are the reasons as to why capacity decisions are so important? |
|
Definition
a. impact the ability of the organization to meet future demands
b. affect operating costs
c. are a major determinant of initial cost
d. often involve long-term commitment of resources
e. can affect competitiveness
f. affect the ease of management
g. have become more important and complex due to globalization
Need to be planned for in advance due to their consumption of financial and other resources |
|
|
Term
| 42. Unbalanced systems are evidenced by what? |
|
Definition
|
|
Term
| The impact that a significant change in capacity will have on a key vendor is what type of factor? |
|
Definition
|
|
Term
| The maximum possible output given a product mix, scheduling difficulties, quality factors, etc., is known as? |
|
Definition
|
|
Term
| Efficiency is defined as the ratio of what to what? |
|
Definition
| Actual output the effective quality |
|
|
Term
| Utilization is defined as the ratio of what to what? |
|
Definition
| Actual output to design capacity |
|
|
Term
| The ratio of actual output to effective capacity is what? |
|
Definition
| Actual output to effective capacity. |
|
|
Term
| Job shops versus continuous processes. Difference? |
|
Definition
| Job shops and batch processing are classified as intermittent systems, meaning that output frequently switches from one product or service to another. Repetitive and continuous systems are classified as continuous processing because there is little or no switching from one product to another |
|
|
Term
| The estimation of costs is generally most difficult when a certain process is chosen. What is it? |
|
Definition
|
|
Term
| What processes are commonly considered in making products? |
|
Definition
|
|
Term
| 52. The type of processing system used for highly standardized products is known as what? |
|
Definition
|
|
Term
| 53. Computer-aided manufacturing refers to the use of computers where? |
|
Definition
| Process control -CAM automates process control |
|
|
Term
| In which type of operation are you likely to see, at most, only minor variations in the product or service being produced using the same process and the same equipment? |
|
Definition
|
|
Term
| The process of assigning tasks to workstations in such a way that the workstations have approximately equal time requirements is called what? |
|
Definition
|
|
Term
| Which type of processing system tends to produce the most product variety? |
|
Definition
|
|
Term
| In which type of processing system would gasoline be produced from crude oil? |
|
Definition
|
|
Term
| Giving a worker a larger portion of the total task is known as what? |
|
Definition
|
|
Term
| Asking a group of employees at a particular level to take on more responsibility is a form of what type of loading?It can be known also as what? |
|
Definition
| Job enrichment, Motivation |
|
|
Term
| A behavioral approach to job design which increases responsibility for planning and coordinating tasks is known as what? |
|
Definition
|
|
Term
| Behavioral approaches to job design include what? |
|
Definition
|
|
Term
| The methods analysis chart, which describes the overall sequence of operations, transportation, storage, delays, and inspection is known as what? |
|
Definition
|
|
Term
| One form of long-term team that is increasingly being used, especially in lean production settings, is what? |
|
Definition
|
|
Term
| Retail businesses often engage in an activity, which is the tendency to locate in close proximity to one another. What is it? |
|
Definition
|
|
Term
| What are some of the location options that management can consider in location planning? |
|
Definition
A. expand an existing facility
B. add a new location
C. relocate from one location to another
D. do nothing
E. All are possible options. |
|
|
Term
| Which is the last step in the procedure for making location decisions? |
|
Definition
| Evaluate alternatives and make a selection |
|
|
Term
| When a location evaluation includes both quantitative and qualitative inputs, what technique should be used? |
|
Definition
|
|
Term
| The center of gravity method is used to do what to travel time, distance, and costs? |
|
Definition
|
|
Term
| Having facilities, personnel, and operations located around the world is called what? |
|
Definition
|
|
Term
| The method for evaluating location alternatives that uses composite (weighted-average) scores is known as? |
|
Definition
Factor rating analysis
Factor rating analysis evaluates by using their composite (weighted-average) scores |
|
|
Term
| The quality certification that deals primarily with conformance to customer requirements is known as what? The standard that deals with the organization's effect on the environment is called what? |
|
Definition
| The quality certification that deals primarily with conformance to customer requirements is ISO 9000; ISO 14000 is concerned primarily with the organization's effect on the environment. |
|
|
Term
| A tool that depicts process variation graphically is known as what? |
|
Definition
| Control charts depict process variation. |
|
|
Term
| What are the types of the “costs of quality”? |
|
Definition
1. Appraisal Costs
2. Prevention Costs
3. Internal Failure Costs
4. External Failure Costs
All costs attributable to the production of quality that is not 100% perfect. |
|
|
Term
| The Deming Prize was established by what or whom? |
|
Definition
Established in Japan
The Deming philosophy focuses on improvements in product and service quality by
reducing variation. |
|
|
Term
| Lost production time, scrap, and rework are examples of what type of cost? |
|
Definition
|
|
Term
| Warranty service, processing of complaints, and costs of litigation are examples of what types of cost? |
|
Definition
|
|
Term
| Costs of inspectors, testing, test equipment, and labs are examples of what types of cost? |
|
Definition
|
|
Term
| . Quality planning and administration, quality training, and quality control procedures are examples of what types of cost? |
|
Definition
|
|
Term
| Deciding how much to invest in the prevention of defects can be analyzed using what technique? |
|
Definition
Return on Quality
ROQ focuses on the economics of quality efforts. |
|
|
Term
| The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is known as what? |
|
Definition
|
|
Term
| The quality control improvement tool that resembles a "fishbone" is called what? |
|
Definition
Cause-and-effect diagrams
These are also known as Ishikawa diagrams. |
|
|
Term
|
Definition
| TQM stands for Total Quality Management |
|
|
Term
| The tool that is useful in documenting the current process is known as what? |
|
Definition
| The flow chart graphically depicts how a process works. |
|
|
Term
| The tool that is useful in the collection and organization of data is called what? |
|
Definition
|
|
Term
| A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is called what? |
|
Definition
Brainstorming
Brainstorming involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking. |
|
|
Term
| Focusing attention on the most important problem areas is referred to as what? |
|
Definition
|
|
Term
| The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as what? |
|
Definition
|
|
Term
| Knowledge about challenges specific to the operations function can help marketing personnel to judging new product designs regarding what? |
|
Definition
| Finance, marketing, operations |
|
|
Term
| Managing the supply chain is important. This is due to firms increasing their levels of what? |
|
Definition
|
|
Term
| What would tend to increase the importance of supply chain management? |
|
Definition
| Need to improve operations, increasing outsourcing, transportation costs, competitive pressures, globalization, importance of ebusiness, complexity of supply chains, need to manage inventories |
|
|
Term
| What are the types of operations? |
|
Definition
| goods-storage/transportation-entertainment-communication |
|
|
Term
| Measurements taken at various points in the transformation process for control purposes are called what? |
|
Definition
|
|
Term
| Product design and process selection are examples of what kind of decisions? |
|
Definition
| system design These major decisions affect decisions made at lower levels. |
|
|
Term
| What are the responsibilities of the operations manager |
|
Definition
| planning, organizing, staffing, directing, and controlling The scope of operations management ranges across the organization. |
|
|
Term
| Dealing with the fact that certain aspects of any management situation are more important than others is called what? |
|
Definition
| Recognition of priorities |
|
|
Term
| The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with what? |
|
Definition
|
|
Term
| The process of comparing outputs to previously established standards to determine if corrective action is needed is called what? |
|
Definition
|
|
Term
| . What relates directly to system design? |
|
Definition
| Product design and process selection |
|
|
Term
| Where a firm locates would typically not affect that firm's what? |
|
Definition
|
|
Term
| What does an organization's mission statement serves as the basis for? |
|
Definition
|
|
Term
| Competitiveness includes what? |
|
Definition
| Identifying consumer wants and needs, price and quality, advertising and promotion |
|
|
Term
| Product design and choice of location are examples of what type of decisions? |
|
Definition
|
|
Term
| Scheduling personnel is an example of what within operations management? |
|
Definition
|
|
Term
| How can productivity be expressed? |
|
Definition
|
|
Term
| The ratio of good output to quantity of raw material input is called what? |
|
Definition
|
|
Term
| . When choosing a forecasting technique, a critical trade-off that must be considered is what? |
|
Definition
|
|
Term
| The more novel a new product or service design is, the more forecasters have to rely on what? |
|
Definition
|
|
Term
| What is a primary input into capacity, sales, and production planning? |
|
Definition
|
|
Term
| Two general approaches to forecasting are? |
|
Definition
| Qualitative and quantitative |
|
|
Term
| What describes the Delphi technique most accurately? |
|
Definition
|
|
Term
| Why/when would you use the Delphi method in forecasting? |
|
Definition
| Avoid premature consensus- bandwagon effect |
|
|
Term
| Gradual, long-term movement in time series data is called what? |
|
Definition
|
|
Term
| The primary difference between seasonality and cycles is what? |
|
Definition
| The duration of the repeating patterns |
|
|
Term
|
Definition
Reduce - value analysis
Reuse - remanufacturing
Recycle - recovering materials for future use |
|
|
Term
| Which organizational functions would tend to be affected most dramatically by a product or service redesign? |
|
Definition
|
|
Term
| Excitement characteristics are categories in what model? |
|
Definition
|
|
Term
| The acronym CAD refers to what? |
|
Definition
Computer aided design
CAD can increase the productivity of product designers. |
|
|
Term
| What are factors of successful product and service design? |
|
Definition
A.be aware of what the competitors are doing
B. be aware of what customers want
C. know what government regulations are
D. use computerized design techniques (this is NOT a factor)
E. know what new technologies are available |
|
|
Term
| The assessment of the environmental impact of a product or service throughout its useful life is known as what? |
|
Definition
|
|
Term
| The process of dismantling and inspecting a competitor's new or revised product for the purpose of collecting design ideas is called what? |
|
Definition
|
|
Term
| The term "standardization" is closely associated with what? |
|
Definition
|
|
Term
| The structural approach for integrating customer requirements into every aspect of product development is known as what? |
|
Definition
| Quality function deployment |
|
|
Term
| What are the basic questions in capacity planning? key Questions |
|
Definition
What kind of capacity is needed?
How much is needed to match demand?
When is it needed? |
|
|
Term
| What are the basic questions in capacity planning? Related Questions |
|
Definition
How much will it cost?
What are the potential benefits and risks?
Are there sustainability issues?
Should capacity be changed all at once, or through several smaller changes
Can the supply chain handle the necessary changes? |
|
|
Term
| . What are the reasons as to why capacity decisions are so important? |
|
Definition
a. impact the ability of the organization to meet future demands
b. affect operating costs
c. are a major determinant of initial cost
d. often involve long-term commitment of resources
e. can affect competitiveness
f. affect the ease of management
g. have become more important and complex due to globalization
Need to be planned for in advance due to their consumption of financial and other resources |
|
|
Term
| 42. Unbalanced systems are evidenced by what? |
|
Definition
|
|
Term
| The impact that a significant change in capacity will have on a key vendor is what type of factor? |
|
Definition
|
|
Term
| The maximum possible output given a product mix, scheduling difficulties, quality factors, etc., is known as? |
|
Definition
|
|
Term
| Efficiency is defined as the ratio of what to what? |
|
Definition
| Actual output the effective quality |
|
|
Term
| Utilization is defined as the ratio of what to what? |
|
Definition
| Actual output to design capacity |
|
|
Term
| The ratio of actual output to effective capacity is what? |
|
Definition
| Actual output to effective capacity. |
|
|
Term
| Job shops versus continuous processes. Difference? |
|
Definition
| Job shops and batch processing are classified as intermittent systems, meaning that output frequently switches from one product or service to another. Repetitive and continuous systems are classified as continuous processing because there is little or no switching from one product to another |
|
|
Term
| The estimation of costs is generally most difficult when a certain process is chosen. What is it? |
|
Definition
|
|
Term
| What processes are commonly considered in making products? |
|
Definition
|
|
Term
| 52. The type of processing system used for highly standardized products is known as what? |
|
Definition
|
|
Term
| 53. Computer-aided manufacturing refers to the use of computers where? |
|
Definition
| Process control -CAM automates process control |
|
|
Term
| In which type of operation are you likely to see, at most, only minor variations in the product or service being produced using the same process and the same equipment? |
|
Definition
|
|
Term
| The process of assigning tasks to workstations in such a way that the workstations have approximately equal time requirements is called what? |
|
Definition
|
|
Term
| Which type of processing system tends to produce the most product variety? |
|
Definition
|
|
Term
| In which type of processing system would gasoline be produced from crude oil? |
|
Definition
|
|
Term
| Giving a worker a larger portion of the total task is known as what? |
|
Definition
|
|
Term
| Asking a group of employees at a particular level to take on more responsibility is a form of what type of loading?It can be known also as what? |
|
Definition
| Job enrichment, Motivation |
|
|
Term
| A behavioral approach to job design which increases responsibility for planning and coordinating tasks is known as what? |
|
Definition
|
|
Term
| Behavioral approaches to job design include what? |
|
Definition
|
|
Term
| The methods analysis chart, which describes the overall sequence of operations, transportation, storage, delays, and inspection is known as what? |
|
Definition
|
|
Term
| One form of long-term team that is increasingly being used, especially in lean production settings, is what? |
|
Definition
|
|
Term
| Retail businesses often engage in an activity, which is the tendency to locate in close proximity to one another. What is it? |
|
Definition
|
|
Term
| What are some of the location options that management can consider in location planning? |
|
Definition
A. expand an existing facility
B. add a new location
C. relocate from one location to another
D. do nothing
E. All are possible options. |
|
|
Term
| Which is the last step in the procedure for making location decisions? |
|
Definition
| Evaluate alternatives and make a selection |
|
|
Term
| When a location evaluation includes both quantitative and qualitative inputs, what technique should be used? |
|
Definition
|
|
Term
| The center of gravity method is used to do what to travel time, distance, and costs? |
|
Definition
|
|
Term
| Having facilities, personnel, and operations located around the world is called what? |
|
Definition
|
|
Term
| The method for evaluating location alternatives that uses composite (weighted-average) scores is known as? |
|
Definition
Factor rating analysis
Factor rating analysis evaluates by using their composite (weighted-average) scores |
|
|
Term
| The quality certification that deals primarily with conformance to customer requirements is known as what? The standard that deals with the organization's effect on the environment is called what? |
|
Definition
| The quality certification that deals primarily with conformance to customer requirements is ISO 9000; ISO 14000 is concerned primarily with the organization's effect on the environment. |
|
|
Term
| A tool that depicts process variation graphically is known as what? |
|
Definition
| Control charts depict process variation. |
|
|
Term
| What are the types of the “costs of quality”? |
|
Definition
1. Appraisal Costs
2. Prevention Costs
3. Internal Failure Costs
4. External Failure Costs
All costs attributable to the production of quality that is not 100% perfect. |
|
|
Term
| The Deming Prize was established by what or whom? |
|
Definition
Established in Japan
The Deming philosophy focuses on improvements in product and service quality by
reducing variation. |
|
|
Term
| Lost production time, scrap, and rework are examples of what type of cost? |
|
Definition
|
|
Term
| Warranty service, processing of complaints, and costs of litigation are examples of what types of cost? |
|
Definition
|
|
Term
| Costs of inspectors, testing, test equipment, and labs are examples of what types of cost? |
|
Definition
|
|
Term
| . Quality planning and administration, quality training, and quality control procedures are examples of what types of cost? |
|
Definition
|
|
Term
| Deciding how much to invest in the prevention of defects can be analyzed using what technique? |
|
Definition
Return on Quality
ROQ focuses on the economics of quality efforts. |
|
|
Term
| The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is known as what? |
|
Definition
|
|
Term
| The quality control improvement tool that resembles a "fishbone" is called what? |
|
Definition
Cause-and-effect diagrams
These are also known as Ishikawa diagrams. |
|
|
Term
|
Definition
| TQM stands for Total Quality Management |
|
|
Term
| The tool that is useful in documenting the current process is known as what? |
|
Definition
| The flow chart graphically depicts how a process works. |
|
|
Term
| The tool that is useful in the collection and organization of data is called what? |
|
Definition
|
|
Term
| A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is called what? |
|
Definition
Brainstorming
Brainstorming involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking. |
|
|
Term
| Focusing attention on the most important problem areas is referred to as what? |
|
Definition
|
|
Term
| The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as what? |
|
Definition
|
|
Term
| Knowledge about challenges specific to the operations function can help marketing personnel to judging new product designs regarding what? |
|
Definition
| Finance, marketing, operations |
|
|
Term
| Managing the supply chain is important. This is due to firms increasing their levels of what? |
|
Definition
|
|
Term
| What would tend to increase the importance of supply chain management? |
|
Definition
| Need to improve operations, increasing outsourcing, transportation costs, competitive pressures, globalization, importance of ebusiness, complexity of supply chains, need to manage inventories |
|
|
Term
| What are the types of operations? |
|
Definition
| goods-storage/transportation-entertainment-communication |
|
|
Term
| Measurements taken at various points in the transformation process for control purposes are called what? |
|
Definition
|
|
Term
| Product design and process selection are examples of what kind of decisions? |
|
Definition
| system design These major decisions affect decisions made at lower levels. |
|
|
Term
| What are the responsibilities of the operations manager |
|
Definition
| planning, organizing, staffing, directing, and controlling The scope of operations management ranges across the organization. |
|
|
Term
| Dealing with the fact that certain aspects of any management situation are more important than others is called what? |
|
Definition
| Recognition of priorities |
|
|
Term
| The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with what? |
|
Definition
|
|
Term
| The process of comparing outputs to previously established standards to determine if corrective action is needed is called what? |
|
Definition
|
|
Term
| . What relates directly to system design? |
|
Definition
| Product design and process selection |
|
|
Term
| Where a firm locates would typically not affect that firm's what? |
|
Definition
|
|
Term
| What does an organization's mission statement serves as the basis for? |
|
Definition
|
|
Term
| Competitiveness includes what? |
|
Definition
| Identifying consumer wants and needs, price and quality, advertising and promotion |
|
|
Term
| Product design and choice of location are examples of what type of decisions? |
|
Definition
|
|
Term
| Scheduling personnel is an example of what within operations management? |
|
Definition
|
|
Term
| How can productivity be expressed? |
|
Definition
|
|
Term
| The ratio of good output to quantity of raw material input is called what? |
|
Definition
|
|
Term
| . When choosing a forecasting technique, a critical trade-off that must be considered is what? |
|
Definition
|
|
Term
| The more novel a new product or service design is, the more forecasters have to rely on what? |
|
Definition
|
|
Term
| What is a primary input into capacity, sales, and production planning? |
|
Definition
|
|
Term
| Two general approaches to forecasting are? |
|
Definition
| Qualitative and quantitative |
|
|
Term
| What describes the Delphi technique most accurately? |
|
Definition
|
|
Term
| Why/when would you use the Delphi method in forecasting? |
|
Definition
| Avoid premature consensus- bandwagon effect |
|
|
Term
| Gradual, long-term movement in time series data is called what? |
|
Definition
|
|
Term
| The primary difference between seasonality and cycles is what? |
|
Definition
| The duration of the repeating patterns |
|
|
