Term
| People who consistently believe they control their own desiny |
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Definition
| high internal locus of control |
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Term
| individual aggressively involved in a struggle to achieve more and more in less and less time |
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Definition
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Term
| operant conditioning - behavior is a function of it _____ |
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Definition
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Term
| learning both through observation and direct experience is the ____ theory |
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Definition
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Term
| _____ is when a person observes their own behavior and adapts it to the situation |
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Definition
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Term
| how we interpret sensory impression |
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Definition
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Term
| the more consistent a behavior, the more likely the observer is to attribute it to ____ causes |
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Definition
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Term
| judging based on our perception of the group to which another person belongs |
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Definition
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Term
| you're boss never gives you the benefit of the doubt.... he's guilty of? |
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Definition
| fundamental attribution error |
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Term
| cognitive dissonance is the difference between ___ and ___ |
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Definition
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Term
| instrumental values are a means of achieving ____ |
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Definition
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Term
| 3 components of attitudes |
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Definition
| behavioral, cognitive, affective |
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Term
| organizational commitment is a good predictor of ____ |
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Definition
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Term
| one problem with maslow's hierarchy? |
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Definition
| assumed you had to fill one step before the next |
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Term
| drive to become all you can be |
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Definition
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Term
| which would herzberg classify a a motivator? |
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Definition
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Term
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Definition
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Term
| McCollum said high managers have a high need for ___ and a lowe need for ____ |
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Definition
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Term
| goal setting theory said that goals should be __ and ___ |
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Definition
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Term
| ___ theory is about fairness |
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Definition
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Term
| potential stress becomes actuall stress under what conditions? |
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Definition
| needs uncertainty and importance |
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Term
| inverted U model of stress and performance -- when latter stress increases, performance ___ |
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Definition
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Term
| symptoms of stress are characterized by psychological, physiological and __ |
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Definition
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Term
| p 84/85 -- ways to reduce stress |
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Definition
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Term
| difference between a group and a team? |
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Definition
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Term
| __% of US organizations use teams |
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Definition
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Term
| how others believe you should act in a given situation |
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Definition
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Term
| one's own view of how they should act in a given situation |
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Definition
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Term
| when role perception and role ___ differ, you get role ___. |
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Definition
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Term
| informal groups fulfill ___ needs |
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Definition
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Term
| leaders tend to be developed in ___ |
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Definition
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Term
| why do people join groups? |
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Definition
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Term
| ____ is characterized by wasting 1/3 of your time |
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Definition
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Term
| according to the tuckman model, after which stage is there a clear hierarchy of leadership? |
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Definition
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Term
| ____ theory says that you have to find the right person for the job, and ___ theory sasys that leaders can be trained |
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Definition
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Term
| according to the situational leadership model, what 2 dimensions measure readiness? |
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Definition
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Term
| which one is not true of a charismatic leader? |
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Definition
| they are not leaders of the status quo |
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Term
| 2 leadership styles create an effective leader |
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Definition
| transformational and transactional |
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Term
| ____ model says you need to find a leader to fit a situation, the ___ model says that leaders can change |
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Definition
| contingency model, situational leadership |
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Term
| decision making is an exercise in evaluating ____ |
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Definition
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Term
| satisficing model tries to find the solution that is ___ and ___ |
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Definition
| satisfactory and sufficient |
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Term
| the ___ model says you've already made up your mind and are comparing everything else to the initial choice |
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Definition
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Term
| decision making involves comparing your -_ and ___ |
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Definition
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Term
| the __ model seeks to find the best possible solution |
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Definition
| maximizing/rational decision making |
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Term
| research indicates that ___ is the most frequently sited source of interpersonal conflict |
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Definition
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Term
| final step of the communication process? |
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Definition
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Term
| suggestion boxes, attitude surveys, griveance procedures are all examples of ___ communicaiton |
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Definition
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Term
| ____ is not controlled by management and is perceived as being believable and reliable |
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Definition
| informal network/grapevine |
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Term
| rumors flourish when the subject is ___ and ____ is present |
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Definition
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Term
| which is not a way to reduce the negative consequences of a rumor? |
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Definition
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Term
| how do you determine if conflict is functional or dysfunctional? |
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Definition
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Term
| ___ conflict handling style is assertive and uncooperative |
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Definition
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Term
| ___ conflict handling style is willing to self sacrifice |
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Definition
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Term
| ___ conflict handling style involves splitting the difference |
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Definition
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Term
| conflict is dysfunctional when? |
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Definition
| when it reduces group cohesiveness |
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Term
| ___ method of conflict handling is highly assertive and cooperative |
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Definition
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Term
| traditionalist view of conflict |
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Definition
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Term
| negotiation is an ___ process |
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Definition
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Term
| labor management negotiations over wages is an example of ___ |
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Definition
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Term
| ___ bargaining is a negotiating style that emphasizes a win-win solution |
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Definition
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Term
| in 3rd party negotiations, an authority to dictate the results of an agreement is called? |
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Definition
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Term
| a ___ is a neutral 3rd party that is used to keep the lines of communication open and facilitate negotiation |
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Definition
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Term
| ___ determines the lowest value accepted for an agreement |
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Definition
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Term
| ___ defines how job tasks are divided, grouped, and coordinated |
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Definition
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Term
| __ is the number of subordinates a manager can effectivly direct |
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Definition
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Term
| ___ organizations consist of small core organizations and outsource major functions |
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Definition
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Term
| ____ invovles grouping jobs based on function, product, geography, porcess, and customer |
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Definition
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Term
| the more that lower level personnel provide input or make decisions, the more an organization is ___ |
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Definition
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Term
| functional and product departmentalization iis indicative of a ___ structure |
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Definition
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Term
| ___ organizations outsource their major functions |
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Definition
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Term
| ___ positions are responsible for the day to day operations |
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Definition
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Term
| ___ positions perform the support function of the company |
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Definition
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Term
| human resporces can be described by all except: |
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Definition
| customer service for external customers |
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Term
| T/F - sales people are some of the most critical bc if they don't generate results, nothing else matters |
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Definition
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Term
| T/F - it is important that all people in a company develop good interpersonal skills |
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Definition
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Term
| a ___ is a written statement of what a job holder does |
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Definition
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Term
| a ___ describes the qualifications a job holder needs for a job |
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Definition
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Term
| the best way for an employer to find out if a potential employee can do a job? |
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Definition
| performance simulation test |
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Term
| T/F - assessment centers are too expensive |
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Definition
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Term
| the degree to which a job ha substancial impact |
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Definition
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Term
| degree to which a job requires completion of a whole piece of work? |
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Definition
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Term
| ___ seeks incremental improvements while ___ wants quantum leaps |
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Definition
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Term
| ___ is more tasks in the same amount of time |
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Definition
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Term
| ____ focuses on key behaviors |
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Definition
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Term
| mini cultures within an organization |
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Definition
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Term
| ___ are the sum of subcultures |
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Definition
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Term
| observing physical surroundings, characterizing style of people, etc is how to? |
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Definition
| read the culture of an organization |
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Term
| learning the language of an orgnaization and understanding units of organization is / |
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Definition
| accepting the culture of the organization |
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Term
| as organizations have widened their span of control, flattened structures, and introduced teams, the ___ of the organization ensure everyone is going in the same direction |
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Definition
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Term
| ifor an individual employee, an MBO provides? |
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Definition
| specific performance objectives |
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Term
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Definition
| cut costs by 10% w/in 2 months |
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Term
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Definition
| mutually agreed upon by superior and subordinate |
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Term
| best employee recognition programs recognize? |
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Definition
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Term
| one advantae of variable play pans? |
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Definition
| turn fixed costs into variable costs |
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Term
| ___ is an incentive plan where inmprovements in group productivity determine total amount of money allagated |
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Definition
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Term
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Definition
| something about organizational wide programs distribute.... |
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Term
| people who act as catalysts for change |
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Definition
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Term
| ex of individual resistance to change |
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Definition
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Term
| driving forces for change |
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Definition
| international effects, technology, mergers |
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Term
| 2 things that effect change in an orgnaization |
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Definition
| organizational inertia and habit |
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Term
| T/F - refreezing is required if changes are to be permanent |
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Definition
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Term
| definition of power? ___ is key |
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Definition
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Term
| ___ power is ditrubitng something of value |
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Definition
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Term
| _____ is decreased when the resource is highly subtitutable |
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Definition
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Term
| process by which individuals attempt to control impressions other form of them? |
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Definition
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Term
| ___ resaerch emphasizes style - research on ____ emphaseizes tactic for gaining compliance |
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Definition
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Term
| ___ explains how to translate power bases into specific action |
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Definition
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Term
| when you have ethical problem |
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Definition
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Term
| say you need gas for you car and you are out of town on a trip - you have the company credit card. is this an ethical dilemma? |
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Definition
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Term
| sucess is largely the combination of the following: |
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Definition
| preparation, selection, adaptation, motivation, stimulation, leadership, reference points |
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Term
| some leadership expectaations from west point way of leadership |
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Definition
| care, risk, dream, expect |
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Term
| just got hired and couldn't perform the job. this is? how could hit be corrected? |
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Definition
| motivation failure ... corrected by education and retraining |
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