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| What's the difference between a team and a group? |
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| Team roles - who's the creator? |
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| Team roles - who champions ideas? |
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| Social loafing could also be considered? |
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| One's own view of how to behave in a team situation |
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| How your teammates feel you should behave is? |
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| When role expectation and role perception don't agree? |
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| Social loafing can create? |
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| About ___% of organizations in the US use teams. |
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| Learning about teams is important because? |
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| Which are differences are generally greatest in teams? |
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| Work teams are preferred to work groups because? |
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| Teams of employees from the same level within an organization? |
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| Subaru uses what kind of teams? |
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| ___ teams come together to accomplish a task, usually from the same organizational level |
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| Work is done through ___ groups, socialization is done through ___ groups. |
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| ____ is the idea that you waste of the time your group has together and you don't get serious til 1/2 the time is up. |
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| T/F? Group norms determine how the group will survive in the long run |
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| Idea number of group size |
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| of all the issues that impact team efficiency, ____ is the greatest. |
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| ___ is the group process that happens once a leader is determined. forming/storming/norming/adjourning |
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| ___ teams "flatten" the organization because they eliminate first line supervisors? |
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| The ___ approach says leaders are born |
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| The ___ approach says leaders are made. |
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| According to the Ohio study ... initiating structure |
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| Managerial grid... 99 is best |
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| Hershey Blanchard - focused on _____. The ___ principle says followers get the job done. |
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| Charismatic leader - status quo |
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| transformational and transactional leaders are best |
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| best word to describe a leader |
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| T/F: all leaders can manage? |
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| All decision making can be considered a ____. |
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| 3 decision making processes |
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| implicit, satisficing, rational |
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| Central theory to all decision making processes |
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| determining needs vs. wants |
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| the ___ model of decision making seeks to find the best solution possible. |
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| If a rumor is going to exist, it needs what two thing? |
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| building force that is greater than the sum of its parts |
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| Collection of two or more interacting individuals with a stable pattern of relationships who share common goals |
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| Groups defined by the organizational chart, ie: engineering group. |
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| focus on completing a task, ie: quality circles |
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| informal group of people working together for a common interest |
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| informal group where the focus is on people bonding togehter and sharing common characteristics |
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| why do people join groups? |
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| security, status, self esteem, power, goal acchievment, cultural identity |
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| ___ is when groups change to become more conservative or more risky due to lack of individual responsibility |
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| occurs when group conformity overrides reality |
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| the art and science of getting the job done through the willing efforts of others |
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| Michigan studies: Production oriented is related to the ____, employee oriented is related to the ____> |
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| ___ theory links the situation with the concept of task and relationship in the leader-subordinate role |
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| ___ theory of leadership is when managers attribute the major cuase of poor performance to something internal to the follower or to external problems beyond the follower's control |
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| contracts exchange of rewards for effort |
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| watches and searches for deviations from the rules and standards and takes corrective action |
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| 4 fundamentals of emotional intelligence |
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| self awareness, self management, social awareness, relationshipmanagement |
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| The ___ decision making model will serve will if you already know what you want to do |
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| the )___ model works well if time is important.. pick the first decision that works. |
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| the ___ decision making model provides a means to prioritize and understand the problem, analyze the facts and then determine a course of action |
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| the key to the communication process is? |
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| to understand and to be understood |
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| barriers to communication |
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| unfamiliar language, improper timing, noise and distractions, attitude, differences between people, relationships between people, filtering, selective perception, defensiveness, language |
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| about __% of the grapevine is accurate |
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| traditional approach to conflict |
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| human relations approach to conflict |
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| it is a natural part of life and you have to learn to deal with it |
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| interactionist approach to conflict |
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| it is necesary and beneficial to progress |
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| intermediary providing an informal communication link |
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| neutral third party facilitates solution by using reasoning and persuasion |
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| a third party wtih authority to dictate an agreement |
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| a process, an exchange of goods and services for something of values |
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| a ___ uses informal communication in negotiations |
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| a ___ uses reasoning and persuasion in negotiations |
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| a ___ is a problem solver and fact finder in negotiations |
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| a __ _has formal authority is negotiations |
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