Term
| Definition of a consultant |
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Definition
| A professional who provides advice in a particular area of expertise |
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Term
| Five major consulting segments |
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Definition
| IT, Operations management, Corporate Strategy, Outsourcing, Human Resources Management |
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Term
| Advantages of Internal Consulting |
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Definition
| Speed, reach, confidentiality, Cost-effectiveness, own company's interests first. |
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Term
| Advantages of External consulting |
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Definition
| Cost efficient, Brings knowledge of industry best practices, brings proprietary methodologies, good governance |
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Term
| Internal consulting disadvantages |
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Definition
| Objectivity, Knowledge, Costs, Costs vs. Benefit |
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Term
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Definition
| 2007 $300 Billion, estimated growth of 8% annually until 2012. |
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Term
| Consulting Career structure |
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Definition
| Graduates > Consultants > Senior Consultant > Business development manager > Directors/Partners |
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Term
| What does a consultant do? |
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Definition
| Gathers information, analyzes information, draws conclusions, makes recommendations. |
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Term
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Definition
| Getting in, understanding, offering solutions, presenting feedback, implementing, getting out. |
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Term
| The Big Five interactional roles |
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Definition
| Supplementing, Complementing, Differentiating, Integrating, Enhancing |
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Term
| Three modes of consulting |
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Definition
Doctor - Patient
Expert Mode
Process Mode |
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Term
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Definition
| Background, Objective, Assignment, Expected results, Methods & Approach, Procedures, Timeline, Financing |
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Term
| The three facets of a business problem |
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Definition
Rational
Cognitive
Political |
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Term
| Value of the 3 facets of a business problem |
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Definition
Rational: Determines value you can add
Cognitive: Determines comm with client
Political: Determines how to get org behind you |
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Term
| The 4 dimensions of a problem |
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Definition
| SWOT (Internal assistors & inhibitors, External assitors & inhibitors) |
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Term
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Definition
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Term
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Definition
| Define, Measure, Analyze, Improve, Control |
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Term
| Roles within a consulting unit |
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Definition
| Team leader, Client Contact, Information gatherer, information analyst, Report writer, Report presenter. |
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Term
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Definition
| SWOT, PEST, Five Forces, Ansoff Matrix, BCG Matrix |
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Term
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Definition
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Term
| The 5 criteria of a project |
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Definition
| Starting point, End point, Series of ordered activities, Adding Value, For the recipient |
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Term
| 13 simple steps to project success |
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Definition
| Read it yourself! It's huge! |
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Term
| The communication process |
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Definition
| Message > Encode > Transmit > Decode > Understand > Feedback |
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Term
| Advantages of verbal communication |
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Definition
| Generated immediately, Flexible, Low Costs, Allows instant feedback, Personal, Can be modified with paralanguage and complemented with non-verbal communication |
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Term
| Disadvantages of verbal communication |
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Definition
| Usually no room for permanent record, Can be difficult to control and direct, Responses expected quickly (No time to think), Can slip out of control, Cannot always be planned. |
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Term
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Definition
| Tone of voice, Timbre of voice, timing. |
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Term
| Written communication advantages |
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Definition
| Time to plan, Permanent, Unambiguous, Easily copied, Receiver has time to analyze, Supplement with visual. |
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Term
| Written communication disadvantages |
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Definition
| Slow in comparison to verbal, No immediate feedback possible, Little opportunity to modify. |
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Term
| Visual communication advantages |
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Definition
| Can be powerful, Can simplify complex ideas and relationships, Can support and add impact, Can be memorable |
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Term
| Visual communication disadvantages |
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Definition
| May be ambiguous without supporting explanation, May require special skills, May be costly to produce. |
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Term
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Definition
| The big idea, means of achievement, Logic, Evidence |
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