Term
| External Forces for Change |
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Definition
| originate outside the organization |
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Term
| Internal Forces for Change |
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Definition
| originate inside the organization. |
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Term
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Definition
Focus is to create the motivation to change
Begin by disconfirming the usefulness or appropriateness of employees’ present behaviors or attitudes |
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Term
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Definition
| the overall process by which a company compares its performance with that of other companies, then learns how the strongest-performing companies achieve their results |
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Term
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Definition
providing employees with new information, new behavioral models, new processes or procedures, new equipment, new technology, or new ways of getting the job done
change can be aimed at improvement or growth, or it can focus on solving a problem such as poor customer service or low productivity |
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Term
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Definition
Change is supported by helping employees integrate the changed behavior or attitude into their normal way of doing things
Giving employees the chance to exhibit new behaviors, which are then reinforced |
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Term
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Definition
Based on the notion that any change, no matter how large or small, has a cascading effect throughout an organization
Takes a “big picture” perspective of organizational change |
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Term
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Definition
| represents the “reason” an organization exists |
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| a long-term goal that describes “what” an organization wants to become |
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Definition
outlines an organization’s long-term direction and the actions necessary to achieve planned results
based on results from a SWOT analysis |
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Term
| Target Elements of Change |
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Definition
| the components of an organization that may be changed |
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Term
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Definition
| consists of planned efforts to help persons work and live together more effectively, over time, in their organizations |
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Term
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Definition
| An emotional or behavioral response to real or imagined threats to an established work routine |
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Term
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Definition
| represents a composite characteristic reflecting high self-esteem, optimism, and an internal locus of control, was positively associated with recipients’ willingness to accommodate or accept a specific organizational change |
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Term
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Definition
| an adaptive response, mediated by individual characteristics and/or psychological processes, that is a consequence of any external action, situation, or event that places special physical and/or psychological demands upon a person |
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Term
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Definition
| Stress that is good or produces a positive outcome |
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Term
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| the amount of perceived helpfulness derived from social relationships. |
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