Term
| Name two types of Coffee Beans |
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Definition
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Term
| What are the 4 objectives of the receiving function? |
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Definition
-evaluate quality
-determine quantity delivered
-price check
-making an ecept/reject decision |
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Term
| It's easier to purchase and receive convienience products and the focus on preparing will be deminished because they have____? |
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Definition
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Term
| To facilitate taking a physical inventory, food products should be marked with the_____? |
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Definition
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Term
| What is the equation necessary used for the cost of goods sold? |
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Definition
| Cost of Goods= Beginning Inventory + Purchases - Ending Inventory |
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Term
| What is the equation used for calculating Inventory Turnover? |
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Definition
| Cost of Goods Sold/Adverage Inventory/ |
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Term
| What are the 5 possible menu changes modified by external forces in the pattern of a menu change? |
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Definition
| -Consumer demand -Ecomonic factors -Competition -Supply -Trends |
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Term
| What are the 5 possible menu changes modified by internal forces in the pattern of a menu change? |
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Definition
-Profitability requirements
-Defined concept
-Operational system
-Menu mix
-trends |
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Term
| What are the most significant group of microorganisms? |
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Definition
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Term
| What type of food products do bacteria that caused foodbourne illness usually prefer? |
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Definition
| high protein food products |
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Term
| Foods most frequently involved in outbreaks of foodbourne illnesses are poultry, other meat and meat prducts, gravey, eggs, fish, and shellfish. What are these products known as? |
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Definition
| Potentially hazardous foods |
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Term
| U.S. Public Health Service has defined the temperature danger zone as being between_____ and ______? |
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Definition
| 41 degrees F and 140 degres F |
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Term
| What is the transfer of pathogenic microorganisms from one food to another by means of a nonfood surface such as utensils, equipment, or non-human hands? |
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Definition
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Term
| What is an unacceptable procedure for thawing frozen food products? |
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Definition
| leaving the product at room temperature |
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Term
| The coffee plant is an evergreen that is kept pruned to nearly____ft tall? |
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Definition
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Term
| Coffee is grownin frost free climates at high altitudes between the Tropic of_____ and the Tropic of ______? |
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Definition
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Term
| What is the process of soaking the beans in tanks of water where the sticky residue left on the coffee bean disolves? |
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Definition
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Term
| Arabica trees are grown between the altitudes of _____ft and ____ft above sea level? |
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Definition
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Term
| Depending on the growing areas rainfall and temperature, how long does it take cherries to rippen after flowering? |
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Definition
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Term
| What are the two methods of processing green coffee? |
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Definition
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Term
| Decribe the process of Husking or Hulling. Also known as the "dry method" |
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Definition
| Drying the entire fruit before removing the beans. |
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Term
| What percentage of caffeine must be removed to qualify as decafinated in the U.S? |
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Definition
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Term
| What are the two basic methods of decafination? |
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Definition
-Direct (unatural chemicals in the water they are soaking in)
-Indirect (natural additives to the water they are soaked in) |
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Term
| Which causes creates the coffee beverages basic flavor? |
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Definition
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Term
| Name 3 roast colors and characteristics? |
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Definition
-Cinnamon
-American
-Full city
-Vienna Roast
-French Roast
-Italian Roast |
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Term
| What is the the optimum sea level brewing temperature for coffee? |
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Definition
| Between 195 degrees F and 205 degrees F |
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Term
| Name the 3 grinding methods for coffee? |
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Definition
-Granulation
-Pulverization
-Flaking |
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Term
| What is the process of coffees continued relased of carbon dioxide gas known as? |
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Definition
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Term
| Name 2 characteristics you can use to grade coffee beans? |
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Definition
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Term
| Name the 4 categories the International Organization use to classify green coffees? |
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Definition
| -Columbian Milds -Other Milds -Brazilian and other Arabicas-Robusto |
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Term
| The process by which information is exchanged between individuals to prompt some form of behavioral reponse or action is __________? |
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Definition
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Term
| Which of the folowing is not a proper way to deliver bad news: -phone call -e-mail -person to person meeting |
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Definition
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Term
| When composing a PowerPoint presentation, you should count on ____content slide for every ______minutes of the presentation. |
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Definition
| 1 for every 5 minutes of the presentation |
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Term
| What are the 6 rules of time management? |
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Definition
| -list goals and set priorities -make a daily to-do list -start with the a's not the c's -ask yourself what is the best use of my present time -handle each paper only once -do it now |
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Term
| Name 3 things you should not do in an e-mail? |
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Definition
| -Do not deliver bad news -Do not debate a topic -Do not send messages to people who are not interested in your subject -make sure indiviuals selected to receive the e-mail are the ones intended to be |
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Term
| Name 3 physical actions you can take to demonstrate you are listening? |
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Definition
| -lean forward -nod -make eye contact -smile when the speaker uses humor -paraphrase -come out from behind your desk |
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Term
| Short term goals should be accomplished within_______? |
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Definition
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|
Term
| How often should the "to-do list" be revised and updated? |
|
Definition
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Term
| When confronted with an overwhelming problem, it can be analyzed for tasks. The problem may be solved by poking holes at, taking bits of the problem and solving them one at a time. This is an example of the "__________"method of attacking the problem. |
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Definition
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Term
| PowerPoint presentatons are good for groups of _______or more. |
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Definition
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Term
| _______are those that relate to specific methods, processes and procedures. These skills require specialized knowledge and the use of tools and techniques. |
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Definition
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Term
| Managers that subsrcribe to theory ___beleive that people dislike work and will avaoid it if the can. People have little ambition and prefer to be directed |
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Definition
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Term
| Managers that beleive in theory ___ assumptions about people beleive that people want to work and will strive to acheive. |
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Definition
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Term
| When suspending an employee it is recommended that the suspension does not last any longer than ___days. |
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Definition
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Term
| Todays professional manager is a strategic planner. This individual recognizes the importance of _____for the firms survival. |
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Definition
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Term
| What are the 5 motivational needs described by Aberham Maslowe ranked in order of hierarchy? |
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Definition
| 1. Psychological-food, water, sleep, sex 2. Safety-protection, health 3. Social-desire to be accepted 4. Esteem-awareness of importance 5. Self Actualization-reaching full potential |
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Term
| ________is what it is that makes people do things. |
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Definition
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Term
| Explain the Model of Motivation developed by Douglas McGregger. |
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Definition
| Theory X: Authoritarian view Managers should force or threaten employees to motivate them. They assume that staff dislike work and have little ambition. Theory Y: Behavioral view Managers beleive that people want to be challenged. Staff tend to display ingenuity and creativity. |
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Term
| What is the model of motivation descibed by William Ouchi? |
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Definition
| Theory Z management style: Strong company philosophy combining long range staff development with concrete decision making. It maximizes staff involvement. |
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Term
| Explain the model of motivation discribed by Frederick Herzberg and the 2 Factor Theory of Motivation. |
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Definition
Maintenance facors: related more to the external enviorment of work. (personal life, working conditions, salary, job security)
Motivational factors: job centered and are related to the job directly. (job responsibilities and recognition) |
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Term
| The model of motivation with the consensus that individual goals influence individual performance was developed by a man named ___________. |
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Definition
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Term
| The model of motivation that is driven by positive reinforcement was developed by____________. |
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Definition
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Term
| Name the three basic needs that people must satisfy to maintain their social image or identity |
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Definition
1. Inclusion- Need to be accepted and respected for who we are
2. Control- We need to influence people and our social world so both will respond to us and provide the things we need to survive and be happy
3.Support- We need personal support and recognition for our performance |
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Term
The expression of differences in satisfying individual interpersonal needs and interests is the defenition of
_____________. |
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Definition
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Term
Which one of these examples is not a needs violation?
1. Interupting the other speaker
2. Laughing at the relevance of someone's contribution
3. Failing to support someone with a severe family crisis
4. Suspending an associate for excessive tardiness |
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Definition
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Term
| ___________ interests typically deal with what we want as opposed to what we need. They center on specific ideas or proposals that are NEGOTIABLE |
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Definition
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Term
| Type of leadership in which the leader fails to provide a structure for team functioning? |
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Definition
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Term
| Disfunctional Conflict is ____centered and Functional Conflict is ________centered. |
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Definition
| Disfunctional Conflict is need centered and Functional Conflict is interst centered. |
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Term
| What are the 4 steps required to take when using Constructive Conflict Management? |
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Definition
1. Deceide to confront the problem
2. Plan the timing of the confrontation
3. Confront the problem
4. Seek help when necessary |
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Term
| In negotiating contracts you should bundle issues into 3 groups. Name them. |
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Definition
| High, medium, and low priority |
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Term
| Who is responsible for orienting the new staff member |
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Definition
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Term
| Leaders demonstrate the willingness and abilities of others while assiting them in critical tasks while at the same time recognizing the abilities and talents in others. Effective leaders do this through___________. |
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Definition
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Term
| What are the 3 coaching formulas? |
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Definition
1. Knowledge + Skill= Ability
2. Attitude + Situation= Motivation
3. Ability + Motivation= Human Performance |
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Term
| ______ spells out the key tasks and responsibilities of the position. (What the position entails) |
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Definition
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Term
What are the 6 principles of training?
*Hint-when combined spells MIRROR |
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Definition
Motivated
Individualized
Real
Response
Objective
Reinforcement |
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Term
| Leaders who embrace______manage all kinds of people equitably. |
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Definition
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Term
| Who is the internal customer? |
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Definition
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Term
| How do vending and coffee service organiztions become the "employer of choice?" |
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Definition
| By selecting a diverse group of people who are then developed and empowered to make a positive difference in the lives of the organizations internal customers and in the experiences of the organizations external customers |
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Term
| What are the 3 interview errors that must be minimized? |
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Definition
1. Halo effect: when a manager likes an applicant for one reason and assumes that everything else about that applicant is exceptional
2. Horns effect: manager dislikes an applicant based on a subjective judgement
3. Interviwer may talk too much and not listen enough |
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Term
| ________is the act of inducing the receiver to interpret an idea in the manner intended by the sender |
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Definition
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Term
| Effective leaders recognize and utilize various _________strategies to empower teams to work efficiently and effectively |
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Definition
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Term
| What are the 4 elements of the communication process? |
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Definition
creation
transmission
receiving
action |
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Term
| The_____________ prohibits employers from discriminating against qualified individuals with disabilities in a job. |
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Definition
| Americans with Disabilities Act (ADA) |
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Term
| ____________ has estabilshed definite rules regaurding employment aplications and interviews. Questions regaurding race, color, sex, religion, natural origin, or age cannot be asked. |
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Definition
| Equal Employment Opportunity Commission (EEOC) |
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Term
| What is the formula for calulating Solvency ratio? |
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Definition
| Total Assets/Total Liabilities |
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Term
| What is the formula for determining the breakeven point? |
|
Definition
xBE= F/(S-V)
where
F= fixed costs for the period
S= average selling price per unit
V= average variable cost per unit
xBE= # of units sold at breakeven |
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Term
| What is the formula for the profit margin ratio? |
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Definition
| profit margin= net income/ total sales |
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|
Term
| What is the formula used for return on owners equity? |
|
Definition
| return on owners equity= net income/ average owners equity |
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|
Term
| What are the 3 Informal Pricing Approaches? |
|
Definition
- set price the same as competior
- intuition
- trial and error |
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Term
| If the price elasticity of demand exceeds____, the demand is considered to be elastic while a result of less than _____is considerd to be inelastic. |
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Definition
| If the price elasticity of demand exceeds___1_, the demand is considered to be elastic while a result of less than __1___is considerd to be inelastic. |
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Term
| The operations budget preperation process consists of what 4 things? |
|
Definition
1. setting financial objectives
2. forecasting revenue
3. forecasting expenses
4. forecasting net income |
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Term
| There are approaches to equate the initial outflows with the future of cash inflows. The approach that says not to make the investment unless the dollar returned equal the initial cash outflow is know as____________. |
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Definition
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Term
| What are the three characteristics of revelant costs? |
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Definition
-Future: occur after the decison is made
-Differential: differ amoung competing alternatives
-Quantifiable: costs are quantified when they are reflected with a dollar amount |
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Term
| Effective Decision Making begins with _______________ |
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Definition
| Setting goals and developing plans that identify how they will be met |
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Term
Results that can be easily measured, such as Return on Investment or the number of units sold are:
1. Quantative Results
2.Substantive Results
3. Final Results
4. Qualitative Results |
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Definition
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Term
Processes, such as motivational techniques,effective and efficient scheduling and exceptional management and leadership skills that help staf members are known as :
1. Inputs
2.Throughputs
3. Outputs
4. Shotputs |
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Definition
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Term
The following is the 5 steps of what process?
1. Define the exact nature of the problem
2. Gather information relevant to the situation
3. Organize the information
4. Develope alternate solutions
5. Evaluate the alternatives and select the most appropriate |
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Definition
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Term
"If certain factors are important in a particular situation, then a particular leadership response should be made"
is an example of what type of an effective decision-making process |
|
Definition
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Term
When a leader asks others for input to make a decision, he is using which form of decision making?
1. Independent Decision-making
2. Concensus Decision-making
3. Consultive Decision-making
4. Efective Decision-making |
|
Definition
| 3. Consultive Decision-making |
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|
Term
| The function of management designed to orient the components of the organization toward achieving desired objectives is |
|
Definition
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|
Term
| A sequence of activities designed to efficiently and effectively achieve desired results or outcomes is called a |
|
Definition
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|
Term
Wich one of these styles of management are not a reactive style:
1. Firefighting
2. Pillar to post
3. Management by crisis
4. Process Management |
|
Definition
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|
Term
| Which type of management looks at an organization as a combination of key processes and the operational implementation of standards that ae reinforced by policies and procedures so the organization can operate efficiently and meet its goals? |
|
Definition
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|
Term
| The concept of creating a finished product or service that has a greater value than the sum of the individual parts? |
|
Definition
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Term
The opportunity to offer several flavors of premium coffees impact the customers satifaction.
This is an example of the
1 "How" to measure
2. "What" to measure
3. "Where" to measure
4. "Why" to measure |
|
Definition
|
|
Term
| Name the three typical feedback systems that managers use to coach staff members |
|
Definition
Positive Strokes
Negative Strokes
Zero Strokes |
|
|
Term
| What are the 6 M's of management? |
|
Definition
machines
man power
methods
money
minutes
materials |
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|
Term
Managers sometimes ask.... "What do I manage?"
The answer is.... |
|
Definition
| you manage processes and you lead people |
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|
Term
| A force in your heart that stimulates you to create something, something that you are personally passionate about and value is commonly known as your ______________ |
|
Definition
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|
Term
| If you can invision the future and articulate what would be happening in the ideal future and you plan how to get there... all the way back till today, this is called |
|
Definition
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|
Term
Which process begins with these questions
1. What is the current business situation? Where are we?
2. What is the organizations objectives? Where are we going?
3. What strategies are necessary to achieve these objectives? How do we get there? |
|
Definition
| The Strategic Planning Process |
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|
Term
| Strategic planning identifies the most important long-run considerations afecting the organizations survival. The time frame under consideration is usually __________________ years into the future with annual renewals and updates |
|
Definition
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|
Term
| The knowledge of current and possibly future policies,practices,trends and information affecting the Vending, Coffee Service and Foodservice Management industries is known as |
|
Definition
|
|
Term
| What are the 4 p's of the marketing mix? |
|
Definition
Product
Price Promotion
Place |
|
|
Term
The six M's of Management are-
Materials,Machines,manpower......? |
|
Definition
| money,methods and minutes |
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|
Term
Managers are charged with the responsibility of creating a finished product or service that has a greater value than the sum of the individual parts.
This concept is known as ________ |
|
Definition
|
|
Term
| What capital is the total value of what people will do for each other in the organization |
|
Definition
|
|
Term
| When leaders are knowledgeable about how the organization functions and how to achieve results.... the outcome is __________ |
|
Definition
|
|
Term
When mistakes happen, the focus should be on
1. Who caused the problem
2. When did the problem begin
3. Fixing the process
4. Who was affected by the problem |
|
Definition
|
|
Term
| The total value of what people will do for each other in the organization? |
|
Definition
|
|
Term
| A common understanding of what the organization is trying to acheive in the broadest sense. |
|
Definition
|
|
Term
| What are the 4 parts of an organizations vision? |
|
Definition
-Core Values
-Business Definition (company misson)
-Strategic Direction
-Core Competencies |
|
|
Term
| What are the 5 marketing strategies? |
|
Definition
-Undifferenciated: treats all customers the same
-Differenciated: serves each segment with marketing mix elements matches specifically
-Concentrated: focusing the marketing mix on one or two of the many possible segments
-Niche: small market that most companies ignore.
-micromarketing: marketing to one customer |
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|
Term
| What is ACEing the marketing process? |
|
Definition
|
|
Term
| ______________:The actual product doesn't change but the way the product is marketed is changed innovatively. |
|
Definition
|
|
Term
| ___________:Look at the trends then change one aspect of the product itself in order to change something the consumer is comfortable with, with something new. |
|
Definition
|
|
Term
| What are the essentials of branding? |
|
Definition
-Consistancy
-Frequency
-Anchoring |
|
|
Term
| An unexpected gesture on the part of the seller to his customer that increases the feeling of personalization and perceived value is called a _____________ |
|
Definition
|
|
Term
You should rank your clients by size to determine a visitation schedule.
"A" being the largest should be visited how often?
"B" Clients would represent very desirable clients and they should be visited how often?
"C" Clients might be comfortable but minimul growth you should visit them how often? |
|
Definition
a= Monthly
B= Quarterly
C= once or twice a year |
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|
Term
| How often should you reconcile or balance money to product? |
|
Definition
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