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| An inspection of guestrooms conducted as early as possible in the morning by the housekeeping department as ascertain whether the information provided in the night clerk's report was accurate. |
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| Establishments, usually small, that cater to travelers seeking a homey, personal enviroment. |
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| Establishments, generally first class, that provide elaborate facilities for gambling. |
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| Vessels that provide luxury lodging services and amenities. |
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| An employee in charge of a department in lodging properties. The position of executive housekeeper is that of department head. |
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| A budget property providing the basic needs of the traveling public. |
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| A request forwarded to the human resources department for hiring employees. |
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| The directors of divisions who, in large lodging properties, are involved in operational policy-making decisions. |
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| Person in charge of managing the housekeeping department. In large lodging properties, the executive housekeeper reports to the rooms division director or residence manager. In smaller establishments, he/she reports directly to the general manager. |
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| An establishment that contracts the right to conduct business displaying the logo of a partucular chain while adhering to the company's requirements regarding service and amernities provided to guests. |
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| Generally, the department managing operations of the front desk, reservations, and bell services. |
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| Companies providing services to guests such as lodging, restaurants, even planning, theme parks, cruise lines, and other segments related to or associated with tourism. |
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| Facility offering lodging, food, and amenities to travelers. |
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Definition
| A lodging establishment's department providing operational services and upkeep of guestrooms, laundry, and other public and back-of-the-house areas. |
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Term
| Independently owned property |
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Definition
| Lodging establishments that are usually managed by their owners. |
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Definition
| A small-sized establishment that provides lodging and, usually, food and drink to travelers. They are typically located in the ountryside or along highways. |
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| Housing facilities that are integral parts of institutional organization, such as retirement homes, universities, or hospitals. |
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| An establishment offering world-class service that is committed to the ultimate in hosptality. |
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Definition
| A form or computer program used to conduct maintenance inspections. |
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Definition
| An organization that manages lodging properties in exchange for either recieving a basic fee or retaining an agreed-upon precentage of revenue or income. |
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| A lodging property category between those of economy and luxury commited to providing excellent services to guests. Four-star and four-diamond establishments are classified as mid-market properties. |
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| Lodging properties located for easy acces by motorized vehicles that offer lower prices than those charged by hotels. |
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Definition
| Chain units operating under the direct control of the company's headquarters. |
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Term
| Night clerk's room report |
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Definition
| A report prepared by the front desk at the end of the day's activity indicating the status of all the rooms in the house. This report is sent to housekeeping first thing in the morning. |
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Term
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Definition
| A physical inspection of all the guestrooms in the house, conducted at the end of the morning shift. A report is generated from this inspection and sne to the front desk for room-status verification between the two departments. |
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Definition
| The inspection of guestrooms and other areas on a regular basis to identify repair and maintenance needs before major breakdowns occur. |
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| Repairs performed when items break or malfunction. |
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Definition
| A lodging property near a natural attraction, sporting locations, or in places with balmy, tropical weather. |
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Term
| Revenue-generating center |
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Definition
| A lodging property unit providing services that generate revenue, such as the rooms division. |
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Term
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Definition
| An operational unit that usually is comprised of the housekeeping and the fron office departments. |
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Term
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Definition
| The person in charge of managing the rooms division of lodging properties. The rooms division director is sometimes referred to as resident manager. |
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Definition
| A second work order sent to engineering when this department has not promptly addressed the repair need. |
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Definition
| Originally, a hotel or resort, located near a hot spring, offering water treatments. Today, the term spa refers to the department within a lodging property that provides various personal care treatments. |
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Definition
| Hotels built by Ellsworth Statler in major U.S. cities at the beginning of the twentieth centruy offering conveniences and services not previously available. |
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Definition
| A lodging property unit that does not generate revenue, such as engineering. |
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Definition
| Lodging units sold to individual owners who use them or rent them out while having the option of trading them with owners of units located in different parts of the country or the world. |
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Definition
| A request to the engineering department for repair or service of items that have broken down or that malfunction. |
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Term
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Definition
| A communication technique that requires the listener to understand and interpret well what a speaker says. |
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Term
| Authoritarian leadership style |
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Definition
| A type of management in which the manager dictates the tasks to be performed. |
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Term
| Classic scientific management |
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Definition
| Management theory proposed by Fredrick Taylor for improving efficiency and productivity in the workplace. |
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Term
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Definition
| A manager's administration of punishment to modify a worker's behavior. |
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| Democratic leadership style |
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Definition
| A type of management in which the manager seeks to reach consensus after group dicussion. |
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Definition
| An Autralian psychologist and industrial researcher who proposed the human relations movement theory. |
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Definition
| Effort to equal or excel the behavior of a superior. |
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Definition
| A U.S. economist and educator who proposed the theory of scientific management. |
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Definition
| A French engineer who developed a theory of business administration in which a manager must practice the functions of planning, organizing, directing, coordinating, and controlling. |
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Term
| Human relations management |
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Definition
| A theory based on the premise that management must be concerned with the social and psychological aspects of the relationship between the conpany and its employees. |
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Term
| Laissez-faire management style |
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Definition
| A type of management in which subordinates have complete freedom to make group or individual decisions. |
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Term
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Definition
| Goals planned to be achieved over a long timeframe, such as refurbishsing a hotel within the next three years. |
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Definition
| A manager's trait of advising (rather than forcing) a worker to do something. |
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Definition
| A communication obstacle that occurs when one of the communicators has a preconcieved negative perception of the other. |
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Definition
| A management technique in which worker involvement in the decision-making process is sought. |
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Definition
| A manager's administration of recompense to modity a worker's behavior. |
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Term
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Definition
| Goals planned to be achieved in a short time frame, such as improving worker productivity in the next three months. |
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Definition
| The number of subordinated that a supervisor can oversee effectively. |
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Definition
| A communication obstacle in which a manager shows unwillingness to listen patiently to workers who are percieved as having lower social status. |
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Definition
| A management technique in which a leader places an idea or proposition before a worker for consideration and possible action. |
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Definition
| A management principle that states that workers should be given orders only by one supervisor. |
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