Term
| Human resource management (HRM) is... |
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Definition
| The process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals. |
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Term
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Definition
| A study of what is done by employees who hold various job titles. |
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Term
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Definition
| A summary of the objectives of a job, the type of work to be done, the responsibilities and duties, the working conditions, and the relationship of the job to other functions. |
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Term
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Definition
| A written summary of the minimum qualifications required of workers to do a particular job. |
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Term
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Definition
| The set of activities used to obtain a sufficient number of the right people at the right time. |
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Term
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Definition
| The process of gathering information and deciding who should be hired, under legal guidelines, for the best interests of the individual and the organization. |
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Term
| Contingent workers are... |
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Definition
| Workers who do not have regular, full-time employment. |
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Term
| Training and development can be defined as... |
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Definition
| All attempts to improve productivity by increasing an employee's ability to perform. Training focuses on short-term skills, whereas development focuses on long-term abilities. |
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Term
| Employee orientation is... |
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Definition
| The activity that introduces new employees to the organization; to follow employees; to their immediate supervisors; and to the policies, practices, values, and objectives of the firm. |
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Term
| On-the-job training is... |
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Definition
| Training in which the employee immediately begins his or her tasks and learns by doing, or watches others for a while and then imitates them, all right at the workplace. |
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Term
| Apprentice programs are... |
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Definition
| Training programs involving a period during which a learner works alongside an experienced employee to master the skills and procedures of a craft. |
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Term
| Off-the-job training is... |
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Definition
| Training that occurs away from the workplace and consists of internal or external programs to develop any of a variety of skills or to foster development. |
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Term
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Definition
| Training programs in which employees "attend" classes via the Internet. |
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Term
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Definition
| Training done in schools where employees are taught on equipment similar to that used on the job. |
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Term
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Definition
| The use of equipment that duplicates job conditions and tasks so that trainees can learn skills before attempting them on the job. |
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Term
| Management development is... |
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Definition
| The process of training and educating employees to become good managers and then monitoring the progress of their managerial skills over time. |
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Term
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Definition
| The process of establishing and maintaining contacts with key managers in one's own organization and other organizations and using those contacts to weave strong relationship that serve as informal development systems. |
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Term
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Definition
| An experienced employee who supervises, coaches, and guides lower-level employees by introducing them to the right people and generally being their organizational sponsor. |
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Term
| Performance appraisal is... |
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Definition
| An evaluation in which the performance level of employees is measured against established standards to make decisions about promotions, compensation, additional training, or firing. |
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Term
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Definition
| Equal pay for work of equal value. |
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Term
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Definition
| Benefits such as sick-leave pay, vacation pay, pension plans, and health plans that represent additional compensation to employees beyond base wages. |
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Term
| Cafeteria-style benefits are... |
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Definition
| Benefit plans that allow employees to choose which benefits they want up to a certain dollar amount. |
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Term
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Definition
| A work schedule that gives employees some freedom to choose when to work, as long as they work the required number of hours. |
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Term
| Compressed workweek is... |
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Definition
| A work schedule that allows an employee to work a full number of hours per week but in fewer days. |
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Term
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Definition
| An arrangement whereby two part-time employees share one full-time job. |
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Term
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Definition
| A measure of the percentage of employees that leave a firm each year. |
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Term
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Definition
| Employment activities designed to "right past wrongs" by increasing opportunities for minorities and women. |
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Term
| Reverse discrimination is... |
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Definition
| The unfairness that unprotected groups (say, whites or males) may perceive when protected groups receive preference in hiring and promotion. |
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Term
| The laws that affect human resource planning are... |
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Definition
| Employment equity, laws that protect the disabled, as well as laws that protect older employees. |
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Term
| What is an important subject for future managers to study? |
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Definition
| Laws that affect human resources planning |
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Term
| The methods used to develop managerial skills are... |
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Definition
| On-the-job coaching, understudy positions, job rotation, and off-the-job courses and training. |
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Term
| What kind of compensation systems are used? |
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Definition
| Salary systems, hourly wages, piecework, commission plans, bonus plans, profit-sharing plans, and stock options. |
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Term
| What types of compensation systems are appropriate for teams? |
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Definition
| The most common are gains-sharing and skill-based compensation programs. It is also important to reward outstanding individual performance within teams. |
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Term
| Legal restrictions complicate hiring and firing practices. Finding suitable employees can also be made more difficult if companies are considered unattractive workplaces. |
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Definition
| Why has recruitment become more difficult? |
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Term
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Definition
| Recruiting sources are classified as either... |
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Term
| Internal recruitment sources include... |
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Definition
| Hiring from within the firm (transfers, promotions, etc.) and employees who recommend others to hire. |
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Term
| External recruitment sources include... |
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Definition
| Advertisements, public and private employment agencies, school placement offices, management consultants, professional organizations, referrals, walk-in applications, and the Internet. |
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Term
| Their original positions in a company |
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Definition
| Employees often move from... |
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Term
| How can employees move within a company? |
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Definition
| Employees can be moved up (promotion), over (reassignment), or out (termination or retirement) of a company. Employees can also choose to leave a company to pursue opportunities elsewhere. |
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Term
| What are the five steps in the selection process? |
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Definition
1) Obtaining performance standards
2) Conducting initial and follow-up interviews
3) Giving employment tests
4) Confirming background information
5) Establishing a trial period of employment |
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