Term
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Definition
| The current state of the operation that has been mapped, what the process problem is. |
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Term
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Definition
| the process of computerizing manual tasks making them more efficient and effective, dramatically lowering operational costs. |
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Term
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Definition
| The process of continuously measuring system results, comparing those results to benchmarks, and identifying steps to improve system performance. |
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Term
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Definition
| Baseline values the system need to attain |
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Term
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Definition
| occur when resources reach full capacity and cannot handle any additional demands. |
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Term
| Business-facing processes |
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Definition
| back office processes such as goal setting, planning, feedback, rewards, allocating resources. |
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Term
| Business process improvement |
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Definition
| understanding and measuring the current process and make improvements. |
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Term
| Business process modeling |
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Definition
| (mapping) a detailed flowchart that shows inputs, tasks, and activities in a structured sequence. |
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Term
| Business process reengineering (BPR) |
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Definition
| The analysis and redesign of workflows within and between companies |
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Term
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Definition
| aggregation of data from simple roll-ups to complex groupings of interrelated information |
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Term
| Critical success factors (CSFs) |
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Definition
| Crucial steps companies perform to achieve their goals. |
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Term
| Customer-facing processes |
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Definition
| Front office processes, communicating with customers, fulfilling orders, marketing, sending out bills |
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Term
| Decision support system (DSS) |
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Definition
| Model information providing assistance in evaluating and choosing a course of action. |
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Term
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Definition
| enables users to view details and details of details of information |
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Term
| Effectiveness MIS metrics |
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Definition
| measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates. |
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Term
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Definition
| measures the performance of MIS itself, such as throughput, transaction speed, and system availability. |
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Term
| Executive Information System (EIS) |
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Definition
| specialized DSS that supports senior-level executives with decisions requiring judgment |
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Term
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Definition
| Finds the inputs necessary to achieve a goal such as a desired level of output. |
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Term
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Definition
| the level of detail in the model or the decision-making process |
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Term
| Key performance indicators (KPIs) |
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Definition
| quantifiable metrics a company uses evaluate progress toward critical success factors. |
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Term
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Definition
| employees evaluate company operations to hone the firm's ability to identify and leverage change. |
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Term
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Definition
| measurements that evaluate results to determine whether a project is meeting its goals. |
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Term
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Definition
| a simplified representation or reality. |
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Term
| Online analytical processing (OLAP) |
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Definition
| manipulation of information to create business intelligence in support of strategic decision making. |
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Term
| Online Transactional Processing (OLTP) |
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Definition
| captures transactional information using technology. Processes, stores, and updates information. |
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Term
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Definition
employees develop business activities to run the day-to-day operations.
Structured decisions where established processes offer potential solutions. |
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Term
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Definition
| finds the optimum value for a target variable. |
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Term
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Definition
| temporary activity a company undertakes to create a unique product. |
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Term
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Definition
| when a task is unnecessarily repeated. |
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Term
| semi-structured decisions |
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Definition
| a few established processes help to evaluate decisions. |
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Term
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Definition
| what is the impact on other variables when one variable is changed. |
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Term
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Definition
| ability to look at information from different perspectives |
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Term
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Definition
managers develop overall business strategies, goals, and objectives as part of the company's strategic plan.
Unstructured decisions where no rules exist to guide decision makers |
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Term
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Definition
| simplifying or eliminating necessary steps of business processes |
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Term
| Transaction Processing System (TPS) |
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Definition
| Basic business system that serves the operational level structured decisions. |
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Term
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Definition
| checks the impact of a change in a variable on the model |
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Term
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Definition
| tasks, activities, and responsibilities required to execute steps in a business process |
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