Term
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Definition
| The process through which managers ensure that employees' activities and outputs contribute to the organization's goals |
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Term
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Definition
| The measurement of specified areas of an employee's performance |
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Term
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Definition
| The extent to which a measure consistently produces the same results |
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Term
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Definition
| Consistency of results when more than one person measures performance |
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Definition
| Refers to consistency of results over time |
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Term
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Definition
| The system accurately measures what it is intended to measure |
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Term
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Definition
| Requires managers to rank employees in their group from the highest performer to the poor performer |
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Term
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Definition
| Assigns a certain percentage of employees to each category in a set of categories |
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Term
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Definition
| Each employee is compared to every other employee and if they are better they get a point - the employee with the most points is ranked highest and so on |
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Term
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Definition
| Lists traits and provides a rating scale for each trait, the employer uses the scale to indicate the extent to which an employee displays each trait |
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Term
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Definition
| Uses several statements describing each trait to produce a final score for that trait |
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Term
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Definition
| method of performance measurement based on managers' records of specific examples of the employee acting in ways that are either effective or ineffective |
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Term
| Behaviorally Anchored Rating Scales (BARS) |
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Definition
| rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance |
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Term
| Behavioral Observation Scales (BOS) |
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Definition
| uses all behaviors necessary for effective performance to rate performance at a task. Managers indicate how often desireable behaviors are performed |
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Term
| Organization Behavior Modification (OBM) |
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Definition
| a plan for managing the behavior of employees through a formal system of feedback and reinforcement |
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Term
| Management by Objectives (MBOs) |
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Definition
| a system in which people at each level of the organization set goals in a process that flows from top to bottom so employees are contributing to the organizations overall goals |
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Term
| 360 Degree Performance Appraisal |
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Definition
| performance measurement that combines information from the employee's managers, peers, subordinate, self and customers |
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Definition
| rating error of giving a higher evaluation to people who seem similar to oneself |
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Definition
| the rater compares an individual, not against an objective standard, but against other employees |
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Term
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Definition
| the rater tends to use only one part of a rating scale, leniency, strictness, central tendancy |
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Term
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Definition
| occurs when the rate reacts to one positive performance aspect by rating the employee positively in all areas of performance |
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Term
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Definition
| rating error that occurs when the rater responds to one negative aspect by rating an employee negatively in other aspects |
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Term
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Definition
| managers tell the employees their ratings and then justify those ratings |
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Term
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Definition
| managers tell the employees their ratings and then let the employees explain their side of the story |
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Term
| problem solving feedback approach |
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Definition
| managers and employees work together to solve performance problems in an atmosphere of respect and encouragement |
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