Term
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Definition
| the ability to influence people toward the attainment of goals |
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Term
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Definition
| the potential ability to influence the behavior of others |
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Term
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Definition
legitimate
coercive
expert
informational
reward
connection |
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Term
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Definition
aka position or formal power
person of higher position has control over people in a lower position in an organization |
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Term
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Definition
person uses threats and force to influence them to do something
while person may complete desired task, will lose respect |
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Definition
not tied with the position of the organization
perception that this person possesses superior sills or knowledge than you |
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Term
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Definition
short term power
only have the power until your subordinate learns the same information as you |
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Term
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Definition
motivate others through offering rewards, promotions, raises, etc.
can also exist outside the workplace |
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Term
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Definition
person attains influence by being acquainted with powerful people
networking |
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Term
| 5 Levels of Level 5 Leadership |
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Definition
Individual
Team Member
Manager
Effective
Level 5 |
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Term
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Definition
transcend their own self-interests to serve others and the organization
tend to not feel threatened by others |
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Term
| two levels of servant leaders |
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Definition
addressing employees- fulfill subordinate's goals
realize the organization's mission |
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Term
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Definition
know and understand themselves
have a higher order of ethical standards and operate consistently with them
respect diverse viewpoints
encourage collaboration
help others develop as leaders |
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Term
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Definition
favor a consensual, collaborate work environment
power comes from relationship rather than formal activity
more associated with females in the workplace |
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Term
| Big Five Personality Factors |
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Definition
Extroversion
Agreeableness
Conscientiousness
Emotional stability
Openness to Experience |
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Term
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Definition
how people perceive the cause of life events
whether responsibility is on themselves or outside forces |
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Term
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Definition
| the belief that power and status differences should exist within the organization |
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Term
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Definition
| the acquisition of power and the manipulation of other people for purely personal gains |
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Term
| Myers-Briggs Type Indicator |
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Definition
| measures a person's preferences for introversion vs. extroversion, sensation vs. intuition, thinking vs. feeling, and judging vs. perceiving |
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Term
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Definition
| the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment |
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Definition
| a positive attitude towards one's job |
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Term
| organizational commitment |
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Definition
| an employee's loyalty to and engagement with the organization |
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Term
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Definition
| a discomfort that occurs when individuals recognize inconsistencies in their own attitudes and behaviors |
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Term
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Definition
| a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort |
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Term
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Definition
| a change in behavior or performance that occurs as a result of experience |
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Term
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Definition
| the arousal, direction, and persistence of behavior |
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Term
| rewards that act as motivators |
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Definition
intrinsic rewards
extrinsic rewards |
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Term
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Definition
| satisfaction a person receives for performing a certain task |
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Term
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Definition
anything given to an employee by employer for work done
promotions, pay raises, time off, sport/concert tickets |
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Term
| types of content theories |
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Definition
Maslow's Hierarchy
ERG Theory
Herzberg's 2-Factor Theory
Acquired Needs Theory |
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Term
| types of process theories |
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Definition
goal setting
equity theory
expectancy theory |
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Term
| human resources management |
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Definition
| the design and application of formal systems in an organization to ensure the effective and efficient use of human talent to accomplish organizational goals |
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Term
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Definition
find the right people
manage talent so people achieve their potential
maintain the workforce over the long term |
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Term
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Definition
| the economic value of the combined knowledge, experience, skills, and capabilities of employees |
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Term
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Definition
| to drive organizational performance |
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Term
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Definition
| the economic value of the combined knowledge, experience, skills, and capabilities of empoloyees |
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Term
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Definition
economic downturn has left jobs unstable
declining health care and employee benefits
positive: employees have to be responsible and self-motivated |
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Term
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Definition
becoming an employer of choice
addressing the needs of temporary employees
acknowledging employee demands for work/life balance |
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Term
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Definition
finding
developing
maintaining |
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Term
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Definition
| organization and individual attempt to match the needs, interests, and values that they offer each other |
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Term
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Definition
| forecasting human resource needs and matching of individuals with expected vacancies |
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Term
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Definition
| activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied |
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Term
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Definition
| employers assess applicant's' characteristics in an attempt to determine the fit between the job and applicant characteristics |
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Term
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Definition
| cognitive ability tests, physical ability tests, personality inventories, and other assessments |
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Term
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Definition
| used to select individuals with high managerial potential based on their performance on a series of simulated managerial tasks |
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Term
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Definition
| observing and assessing employee performance, recording the assessment, and providing feedback to the employee |
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Term
| components of maintaining an effective workforce |
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Definition
| compensation, wage and salary systems, benefits, occasional terminations |
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Term
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Definition
| creating a climate in which the potential advantages of diversity for organizational performance are maximized while the potential disadvantages are minimized |
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Term
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Definition
| the tendency to view people who are different as being deficient |
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Term
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Definition
if someone acts out on their prejudicial attitudes
hiring or promoting applicants based on criteria that are not job relevant |
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Term
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Definition
| rigid, exaggerated, irrational beliefs associated with a particular group of people |
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Term
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Definition
| barrier that separates women from top management positions |
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Term
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Definition
| belief that one's own culture and subculture is superior to other groups and cultures |
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Term
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Definition
| women are voluntarily leaving the workforce |
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Term
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Definition
| the ability to interact effectively with people of different cultures |
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Term
| diversity skills training |
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Definition
| helps people identify their own cultural boundaries, prejudices, and stereotypes and develop the skills for working in a diverse workplace |
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Term
| new diversity initiatives |
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Definition
multicultural teams
employee network groups |
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Term
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Definition
| the study of human attitudes, behavior, and performance in organizations |
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Term
| organizational citizenship |
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Definition
| the tendency of people to help one another |
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Term
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Definition
| an evaluation (pos. or neg.) that predisposes a person to act in a certain way |
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Term
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Definition
thoughts/cognitive
feelings/affective
actions/behavior |
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Term
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Definition
| a positive attitude towards one's job |
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Term
| organizational commitment |
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Definition
| an employee's loyalty to and engagement with the organization |
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Term
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Definition
discomfort when individuals recognize inconsistencies in their own attitudes and behaviors
condition in which 2 attiudes or a behavior and attitude conflict |
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Term
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Definition
| the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment |
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Term
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Definition
| the process by which individuals subconsciously screen and select various objects and stimuli that vie for their attention |
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Term
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Definition
| errors in perceptual judgment that arise from inaccuracies in any part of the perceptual process |
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Term
| Age Discrimination in Employment Act |
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Definition
| restricts mandatory retirement |
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Term
| factors that influence attribution |
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Definition
distinctiveness
consistency
consensus |
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Term
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Definition
| the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment |
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Term
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Definition
| a change in behavior or performance that occurs as a result of experience |
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Term
| positive vs. negative emotions |
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Definition
positive: when people are on track towards achieving their goals
negative: when a person becomes frustrated in trying to achieve his or her goals |
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Term
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Definition
being in touch with your own feelings and the feelings of others
includes self-awareness, self-management, social awareness, and relationship management |
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Term
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Definition
diverger
assimilator
converger
accommodator |
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Term
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Definition
personal effort
network of relationships
information |
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Term
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Definition
use rational persuasion
make people like you
rely on the rule of reciprocity
develop allies
ask for what you want
make use of higher authority
reward the behaviors you want |
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Term
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Definition
| the forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action |
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Term
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Definition
| satisfaction a person receives for performing a certain task |
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Term
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Definition
anything given to an employee by employer
promotions, pay raises, time off, tickets |
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Term
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Definition
| emphasize the needs that motivate people |
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Term
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Definition
| explain how people select behavioral actions to meet their needs and determine whether their choices were successful |
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Term
| employees motivated through |
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Definition
achievement
recognition
responsibility
allow for personal growth |
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Term
| 4 components of goal setting |
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Definition
goal specificity
goal difficulty
goal acceptance
feedback |
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Term
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Definition
goal setting
equity theory
expectancy theory |
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Term
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Definition
Maslow's hierarchy
ERG theory
Herzberg's 2 Factor Theory
Acquired Needs Theory |
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Term
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Definition
| degree that people believe that effort will lead to the desired performance |
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Term
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Definition
| whether successful performance will lead to a certain outcome |
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Term
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Definition
Existence
Relatedness
Growth |
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Term
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Definition
Hygiene Factors
Motivators |
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