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| Beliefs about what is right and wrong or good and bad in actions that affect others. |
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| Behavior conforming to generally accepted social norms concerning beneficial and harmful actions. |
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| Behavior that does not conform to generally accepted social norms concerning beneficial and harmful actions. |
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| Ethical or unethical behaviors by employees in the context of their jobs. |
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| Standards of behavior that guide individual managers in their work. |
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| Occurs when an activity may benefit the individual to the detriment of his or her employer. |
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| The four ethical norms are: |
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| Utility Rights Justice Caring |
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| The attempt of a business to balance its commitments to groups and individuals in its environment, including customers, other businesses, employees, investors, and local communities. |
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| Those groups, individuals, and organizations that are directly affected by the practices of an organization and who therefore have a stake in its performance. |
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| Organizational Stakeholders |
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| Form of social activism dedicated to protecting the rights of consumers in their dealings with businesses. |
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| Illegal agreement between two or more companies to commit a wrongful act. |
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| Employee who detects and tries to put and end to a company's unethical, illegal, or socially irresponsible actions by publicizing them. |
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| Illegal practice of using special knowledge about a firm for profit or gain. |
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| Approach to social responsibility that involves doing as little as possible and may involve attempts to deny or cover up violations. |
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| Approach to social responsibility by which a company meets only minimum legal requirements in its commitments to groups and individuals in its social environment. |
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| Approach to social responsibility by which a company, if specifically asked to do so, exceeds legal minimums in its commitments to groups and individuals in its social environment. |
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| Approach to social responsibility by which a company actively seeks opportunities to contribute to the well-being of groups and individuals in its social environment. |
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| Systematic analysis of a firm's success in using funds earmarked for meeting its social responsibility goals. |
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| Ethics comes into play in the relationship of a business and its employees with so-called ____-- mainly customers, competitors, stockholders, suppliers, dealers, and unions. |
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| primary agents of interest |
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| Most companies that strive to be responsible to their stakeholders concentrate first and foremost on five main groups: _____, _____, _____, _____, and the _____ where they do business. |
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| customers employees investors suppliers local communities |
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| ____ is the act of injecting harmful substances into the environment. |
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| ____: the marketing of environmentally friendly goods. |
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| ____: responding to increased demand with overly steep (and often unwarranted) price increases. |
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