Term
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Definition
| THE TOTAL DEDICATION TO CONTINOUS IMPROVEMENTAND TO CUSTOMERS SO THAT THE CUSTOMERS NEEDS ARE MET AND EXCEEDED |
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Term
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Definition
| HAS ALL FORMS OF DIFFERENCES AMONG INDIVIDUAL, INCLUDING CULTURE, GENDER, AGE, ABILITY, RELIGION, PERSONALITY, SOCIAL STATUS, AND SEXUAL ORIENTATION |
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Term
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Definition
| UNOFFICAL AND LESS VISIBLE PART OF THE ORGANIZATION (SNAKE PIT) |
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Term
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Definition
| HELPS UNDERSTAND EVALUATE AND CLASSIFY MORAL ARGUMENTS, MAKE DECISIONS AND THEN CONCLUSIONS ABOUT WHAT IS RIGHT AND WRONG |
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Term
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Definition
| ETHICAL THEORY THAT EMPHASIZES THE CONSEQUENCES OR RESULTS OF BEHAVIOR |
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Term
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Definition
| INDIVIDUALS GENERAL FEELING OF SELF-WORTH |
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Term
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Definition
| THE EXTENT TO WHICH PPL BASE THEIR BEHAVIOR ON CUES FROM OTHER PPL AND SITUATIONS |
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Term
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Definition
| INDIVIDUALS WHO FOCUS ON THE POSITIVE ASPECTS OF THEMSELVES OTHER PPL AND THE WORLD |
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Term
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Definition
| PSYCHOLOGICAL PROCESS THAT CREATES INDIVIDUAL DIFFERENCES ADD MEANING TO INFO GATHERED DATA |
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Term
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Definition
| PSYCHOLOGICAL TENDANCY EXPRESSED BY EVALUATING SOMETHING WITH A DEGREE OF FAVOR OR DISFAVOR |
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Term
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Definition
| ENCOURAGES HARD WORK ON THE GROUNDS THAT PROSPEROUS WORKERS WERE MORE LIKELY TO FIND A PLACE IN HEAVEN (WEBER MILTON BLOOD) |
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Term
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Definition
| ENCOMPASSES EXCELLENCE, COMPETETION CHALLENGING GOALS PERSISTENCE AND OVERCOMING DIFFICULTIES |
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Term
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Definition
| A MANIFEST NEED TO ESTABLISH AND MAINTAIN WARM CLOSE INTIMATE RELATIONSHIP WITH OTHER PPL |
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Term
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Definition
| INCLUDES THE DESIRE TO INFLUENCE OTHERS TO CHANGE PPL OR EVENTS AND WISH TO MAKE A DIFFERENCE IN LIFE |
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Term
| HERZBERG TWO FACTOR THEORY |
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Definition
| TWO SETS OF NEEDS AVOIDING PAIN AND PSYCHOLOGICAL GROWTH (MOTIVATION FACTORS, HYGENIE FACTORS) |
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Term
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Definition
| ADAMS THEORY SUGGESTS THAT PPL ARE MOTIVATED WHEN THEY FIND THEMSELVES IN SITUATIONS OF INEQUITY OR UNFAIRNESS |
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Term
| TRADITIONAL ORGANIZATION REWARD SYSTEMS |
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Definition
| shape behavior reward individual employees as well as in groups |
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Term
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Definition
| RESIST STRAIN REACTIONS WHEN SUBJECTED TO STRESSFUL EVENTS MORE EFFECTIVELY. COMMITTMENT, CONTROL, AND CHALLENGE |
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Term
| PREVENTIVE STRESS MANGEMENT |
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Definition
| ACCORDING TO WHICH PPL HAVE ORGS SHOULD TAKE JOINT RESPONSIBILITY FOR PROMOTING HEALTH AND PREVENTING DISTRESS AND STRAIN |
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Term
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Definition
| WINDOW THRU WHICH ONE INTERACT WITH OTHERS, IT INFLUENCES THE QUALITY ACCURACY AND CLARITY OF COMMUNICATION |
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Term
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Definition
| FACTORS THAT DISTORT, DISRUPT OR EVEN HALT SUCCESSFUL COMMUNICATION |
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Term
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Definition
| FAILURE OF A GROUP MEMBER TO CONTRIBUTE PERSONAL TIME EFFORT THOUGHTS OR OTHER RESOURCES |
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Term
| PROGRAMMED DECISION SITUATION |
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Definition
| SIMPLE ROUTINE MATTER FOR WHICH A MANAGER HAS AN ESTABLISHED DECISION RULE (SCHEDULING LUNCH HOURS) |
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Term
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Definition
| GATHERING INFORMATION THROUGH A SIXTH SENSE AND FOCUSING ON WHAT COULD BE |
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Term
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Definition
| THE RANGE IN WHICH ATTEMPTS TO INFLUENCE A PERSON WILL BE PERCIEVED AS LEGIT AND WILL BE ACTED ON WITHOUT GREAT DEAL OF THOUGHT |
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Term
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Definition
| THE FAIRNESS OF OUTCOMES THAT INDIVIDUALS RECIEVE IN AN ORGANIZATION |
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Term
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Definition
| ACTIONS NOT OFFICIALLY SANCTIONED BY AN ORGANIZATION THAT ARE TAKEN TO INFLUENCE OTHERS IN ORDER TO MEET ONES PERSONAL GOALS |
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Term
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Definition
| PERSON USUES LOGICAL ARGUMENTS AND FACTS TO PERSUADE U THAT A REQUEST IS VIABLE AND LIKELY TO RESULT IN ATTAINMENT |
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Term
| HERSHEY BLANCHARD LEADERSHIP MODEL |
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Definition
| CONSISTS OF 4 STYLES TELLING, SELLING, PARTICIPATING, AND DELEGATING |
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Term
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Definition
| INSPIRE AND EXCITE FOLLOWERS TO HIGH LEVELS OF PERFROMANCE AND RELY ON PERSONAL ATTITUDES (CHARISMA, INDIVIDUALIZED CONSIDERATION, MOTIVATION, STIMULATION |
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Term
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Definition
| USE OF PERSONAL ABILTITIES AND TALENTS IN ORDER TO HAVE PROFOUND AND EXTRAORDINARY EFFECTS ON FOLLOWERS |
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Term
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Definition
| THE PRESENCE OF UNCLEAR LINES OF RESPONSIBILITY WITHIN AN ORGANIZATION |
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Term
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Definition
| CONFLICT THAT OCCURS WITHIN AN INDIVIDUAL |
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Term
| DISTRIBUTIVE BARGAINING NEGOTIATION |
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Definition
| NEGOTIATION APPROACH IN WHICH GOALS OF THE PARTIES CONFLICT AND EACH PARTY SEEKS TO MAXIMIZE ITS RESOURCES |
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Term
| BIOLOGICAL INTERDISCIPLINARY APPROACH |
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Definition
| EMPHASIZES THE PERSONS INTERACTION WITH PHYSICAL ASPECTS OF THE WORK ENVIRONMENT AND IS CONCERNED WITH PHYSICAL EXERTION BY POSITION |
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Term
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Definition
| OUTSIDE HELP INTO THE ORGANIZATION |
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Term
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Definition
| WEBLIKE STRUCTURES THAT CONTRACT SOME OR ALL OF THEIR OPERATING FUNCTIONS TO OTHER ORGS AND THEN COORDINATE THEIR ACTIVITIES THROUGH MANAGERS |
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Term
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Definition
| COMMUNICATE WITH EMPLOYEES REFLECT THE COMPANY BELIEFS AND ESPOUSED VALUES |
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Term
| INTERNAL FORCE FOR CHANGE |
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Definition
| GROUP THAT FORCES THE TASK OF INTRODUCING AN MANAGING A CHANGE IN ORG |
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Term
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Definition
| PPL RESIST CHANGE IN A RATIONAL RESPONSE BASED ON SELF INTEREST CENTERING AROUND REACTANCE |
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Term
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Definition
| Promote a collaborative approach in which both parties needs are addressed. (Only one that solves conflict) |
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