Term
| For the management level pyramid, what is the bottom portion of the pyramid and what is the decision structure? |
|
Definition
| Operational Management (Operating Managers and Self-Directed Teams). The decision structure is structured. |
|
|
Term
| For the management level pyramid, what is the middle portion of the pyramid and what is the decision structure? |
|
Definition
| Tactical Management (Business Unit Managers and Self-Directed Teams). The decision structure is semistructured. |
|
|
Term
| For the management level pyramid, what is the upper portion of the pyramid and what is the decision structure? |
|
Definition
| Strategic Management (Executives and Directors). The decision structure is unstructured. |
|
|
Term
| As you go up the management level pyramid, what are the information characteristics of information? |
|
Definition
| Some characteristics include ad hoc, unscheduled, summarized, infrequent, forward looking, external, wide scope. |
|
|
Term
| As you go down the management level pyramid, what are the information characteristics of information? |
|
Definition
| Prespecified, scheduled, detailed, frequent, historical, internal, narrow focus. |
|
|
Term
| For decision structures, describe structured. |
|
Definition
| Structured: situations where the procedures to follow where a decision is needed can be specified in advance. |
|
|
Term
| For decision structure, describe unstructured. |
|
Definition
| Decision situations where it is not possible to specify in advance most of the decision procedures to follow. |
|
|
Term
| For decision structure, describe semistructured. |
|
Definition
| Decision procedures that can be prespecified, but not enough to lead to a definite recommended decision. |
|
|
Term
| These support decisions of all types. |
|
Definition
|
|
Term
| Decision support systems support... |
|
Definition
| Decision support systems support the unstructured with unscheduled ad hoc reports. |
|
|
Term
| These support the more structured with pre-specified reports. |
|
Definition
| MIS (management information systems) |
|
|
Term
| Please list the three steps in rational decision making and briefly describe each. |
|
Definition
1. Intelligence (collect data relevant to the problem)
2. Design (identify alternative courses of actions)
3. Choice (choose a course of action based on certain criteria) |
|
|
Term
| Describe business intelligence. |
|
Definition
| Executive class information delivery and decision support software tools used by lower levels of management and by individuals and teams of business professionals. |
|
|
Term
| Explain what a model is and give two possible attributes of a model. |
|
Definition
Models are a specific way of looking at the world.
1. It can be concrete and physical (ex. cars and airplane models)
2. It can be mathematical equations (economical model, and financial model)
|
|
|
Term
| Why model? Give possible scenarios as to why we should model. |
|
Definition
Prediction (educated guess vs. simply guessing)
- What's going to happen?
- What would be the benefits?
- Play strategies against real world scenarios without altering real world. |
|
|
Term
| What is the definition of Decision Support Systems (DSS)? |
|
Definition
| Computer-based information systems that provide interactive information support to managers and business professionals during the decision-making process. |
|
|
Term
| What are the DSS components? |
|
Definition
| Please take a look at the DSS ppt (slide12) |
|
|
Term
| Unlike an MIS, DSS contains a model base (as well as a database). What is a model base? Also, provide examples. |
|
Definition
A model base is a software component that consists of models used in computational and analytical routines that mathetmatically express relations among variables.
Ex. linear programming models, multiple regression forecasting models, capital budgeting present value models. |
|
|
Term
| (Using DSS) Describe a What-if Analysis. |
|
Definition
| end user makes changes to variables, or relationships among variables, and observes the resulting changes in the values of other variables. |
|
|
Term
| (Using DSS) Describe sensitivity analysis. |
|
Definition
| value of only one variable is changed repeatedly and the resulting changes in other variables are observed. |
|
|
Term
| (Using DSS) Please describe goal-seeking |
|
Definition
| set a target value for a variable and then repeatedly change other variables until the target value is achieved. |
|
|
Term
| (Using DSS) Please describe optimization |
|
Definition
| goal is to find the optimum value for one or more target variables given certain constraints then one or more other variables are changed repeatedly until the best values for the target variables are discovered. |
|
|
Term
| What is the definition of the Internet? |
|
Definition
| A network made up of millions of smaller private networks each with the ability to operate independent of, or in harmony with, all the other millions of networks connected to the Internet. |
|
|
Term
| What is the definition of the Intranet? |
|
Definition
| A network inside an organization that uses Internet technologies to provide an Internet-like environment within the enterprise for information sharing, communications, collaboration, and the support of business processes. |
|
|
Term
| What is the definition of the extranet? |
|
Definition
| Network links that use Internet technologies to interconnect the intranet of a business with the intranets of its customers, suppliers, or other business partners. |
|
|
Term
| With switching alternatives, there is circuit switching. What is it? |
|
Definition
| circuit switching is a switch that opens a circuit to establish a link between a sender and receiver; it remains open until the communication session is completed. |
|
|
Term
| With switching alternatives, there is packet switching. What is it exactly? |
|
Definition
| packet switching: messages are divided into fixed or variable length packets, and packets are sent across networks. |
|
|
Term
| (Network protocols) What is a protocol? Give an analogy. |
|
Definition
Standard set of rules and procedures for the control of communication in a network.
Analogy: traffic rules. |
|
|
Term
| What is E-Business? And what does it primarily concern? |
|
Definition
The use of the Internet and other networks and information technologies to support electronic commerce, enterprise communications and collaboration, and Web-enabled business processes, both within a networked enterprise and with its customers and business partners.
It primarily concerns transaction processing. |
|
|
Term
| What are functional business systems? |
|
Definition
| Information systems that support the business functions of accounting, finance, marketing, operations management, and human resource management. |
|
|
Term
| What are cross-functional enterprise systems? |
|
Definition
| Information systems that cross the boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise. |
|
|
Term
| Enterprise Application Architecture |
|
Definition
| Take a look at picture in slides. |
|
|
Term
| What is electronic commerce? |
|
Definition
| Electronic commerce encompasses the entire online process of developing, marketing, selling, delivering, servicing, and paying for products and services transacted on internetworked, global marketplaces of customers, with the support of a worldwide network with business partners. |
|
|
Term
| Business-to-Consumer (B2C) -- Please describe. |
|
Definition
| businesses develop attractive electronic marketplaces to sell products and services to consumers. |
|
|
Term
| Business-to-Business (B2B) -- Please describe |
|
Definition
| involves both electronic business marketplaces and direct market links between businesses. |
|
|
Term
| Consumer-to-consumer (C2C) -- Please describe |
|
Definition
| includes auction websites and electronic personal advertising. |
|
|
Term
| What are the four implications of net growth? |
|
Definition
- Acceleration of the rate of innovation
- Service delivery across many boundaries
-Rethinking of "value-added"
- Customer centered |
|
|
Term
| What is the definition of Strategic Information Systems? |
|
Definition
| Any kind of information system that uses information technology to help an organization gain a competitive advantage, reduce a competitive disadvantage, or meet other strategic enterprise objectives. |
|
|
Term
| List the five forces of Porter's Five Forces Model. |
|
Definition
| Rivalry Among Existing Competitors (Middle), Threat of New Entrants, Bargaining Power of Supplies, Bargaining Power of Buyers, Threat of Substitute Products or Services |
|
|
Term
| List strategies for using IT |
|
Definition
- Lower costs
-Differentiate
-Innovate
-Promote growth
- Develop Alliances
|
|
|
Term
| What is the definition of a value chain? |
|
Definition
| View of a firm as a series, chain, or network of basic activites that add value to its products and services, and thus add a margin of value both to the firm and its customers. |
|
|
Term
| In value chains, there are two main processes: |
|
Definition
| Support processes and primary business processes |
|
|
