Term
| In organizations today, supervisors are moving more toward: |
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Definition
| team management, coaching and mentoring. |
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Term
| A supervisor's responsibility to workers includes: |
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Definition
| equipping them to handle their jobs properly. |
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Term
| Examples of work styles that might be especially attractive to workers who are parents include all except: |
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Definition
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Term
| The principle of ethics that seeks to do the greatest good for the greatest number of people is the: |
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Definition
| utilitarian-based principle. |
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Term
| Supervisors are expected to take a leadership role for ethics by: |
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Definition
A. enforcing the standards necessary to maintain ethical conduct.
B. modeling ethical behavior.
C. helping set standards for ethics. |
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Term
| Technical skills are most important at which level of management? |
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Definition
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Term
| Cultural diversity is of primary value to an organization because it: |
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Definition
| provides pools of workers with different skills, competencies and beliefs that can be drawn upon to meet organization's needs. |
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Term
| Offshoring is primarily a trend in manufacturing because it is more difficult to find appropriate foreign workers in service functions such as computer programming, data entry, claims processing, and call center work. T/F |
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Definition
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Term
| While competitive pressures sometimes cause people to make unethical decisions, there is evidence that profitability and good ethics go hand in hand. T/F |
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Definition
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Term
| The rule-based principle of ethics maintains that people have basic rights, which must be respected. T/F |
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Definition
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Term
| .----- is a discipline that focuses on determining the rightness or wrongness of human conduct in a specified set of circumstances. |
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Definition
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Term
| The practice of contracting with outside vendors to perform work that was previously preformed in-house is called 1.-----. |
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Definition
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Term
| Managers on the same level of management and possessing similar levels of authority and status are 1.-----. |
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Definition
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Term
| A supervisor's span of control refers to: |
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Definition
| the number of employees over which a manager has direct supervisory control |
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Term
| Top management's outline of where the organization wants to go and what it wants to be in the future is an expression of its: |
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Definition
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Term
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Definition
| the right to give orders and instructions to others. |
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Term
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Definition
| the ability to influence others. |
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Term
| An individual's obligation to do his or her best is part of one's: |
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Definition
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Term
| The giving away of formal authority is usually called: |
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Definition
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Term
| Your influence over others because of what you know about your work and your performance on the job is also known as: |
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Definition
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Term
| Effective delegating lets supervisors: |
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Definition
A. empowering employees.
B. train subordinates.
C. free up time for other work. |
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Term
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Definition
| in charge of departments that directly influence the success of a business. |
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Term
| Which of the following is a staff manager? |
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Definition
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Term
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Definition
| means having to answer to someone for your actions. |
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Term
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Definition
| allows the manager of one department to make decisions that affect other departments. |
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Term
| The act of delegating a task creates a duality of both responsibility and accountability regarding its execution. T/F |
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Definition
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Term
| When supervisors delegate duties, they are no longer accountable for how they are executed T/F |
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Definition
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Term
| Staff managers exist to serve anyone in the organization who needs their expertise. T/F |
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Definition
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Term
| The way that a company's management thinks about and acts toward people and events that have an effect on the business is known as the company's: |
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Definition
| philosophy of management. |
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Term
| Which word means about the same thing as a goal? |
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Definition
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Term
| When a company states that it wishes to promote from within it is expressing the company's: |
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Definition
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Term
| Requiring people to wear safety glasses at work is a: |
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Definition
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Term
| Which is the first step in constructing and implementing a plan? |
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Definition
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Term
| Having only one boss for each employee is which principle? |
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Definition
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Term
| The principle of organization that refers to the limit of the number of individuals whom a supervisor can manage effectively is that of: |
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Definition
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Term
| Management by objectives (MBO): |
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Definition
| asks managers and their subordinates to mutually agree on the subordinates' goals. |
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Term
| The principle of management by wandering around applies most directly to: |
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Definition
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Term
| The first step in the control process is to: |
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Definition
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Term
| A decentralized organization: |
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Definition
| places decision authority in the hands of those who are closest to the problem. |
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Term
| A broad guideline set by top management (or the board of directors in a corporation) and intended to influence managers' approaches to problem solving and to recurring situations is called a(n): |
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Definition
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Term
| The goals of communication include all of the following except: |
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Definition
| to let associates implement all of their ideas. |
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Term
| Which of the following is not a guideline for email business etiquette? |
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Definition
| Using email to handle sensitive issues can help diffuse emotions. |
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Term
| In choosing computer graphics to show information in the form of tables or charts, a supervisor is selecting a: |
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Definition
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Term
| Asking a receiver to restate a message is a form of: |
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Definition
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Term
| Which of the following is a common barrier to communication? |
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Definition
A. background differences
B. improper attitudes
C. uncommon symbols |
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Term
| An effective listener must be able to: |
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Definition
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Term
| The best way to communicate a message is: |
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Definition
| will vary according to conditions. |
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Term
| Good listening skills are absolutely critical for supervisors because it helps them: |
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Definition
A. convey to employees their importance to the organization.
B. understand what is important to an employee.
C. find out what may be bothering an employee. |
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Term
| Supervisors should deal with the grapevine by: |
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Definition
| tuning in to messages to counter misinformation. |
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Term
| Research indicates that the most time in communication activities at work is spent: |
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Definition
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Term
| Listening skills can be improved by techniques such as the following except: |
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Definition
| preparing points for your rebuttal. |
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Term
| One way to help you prepare written messages is to outline their content before you write them. T/F |
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Definition
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Term
| One way to engage in feedback is to ask questions. T/F |
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Definition
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Term
| If the receiver doesn't initiate feedback, the transmitter should do so. T/F |
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Definition
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Term
| Improper timing can be a barrier to communication if the receiver is upset, agitated, or improperly prepared to communicate. T/F |
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Definition
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Term
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Definition
A. building relationships with peers at work.
B. maintaining relationships with subordinates.
C. developing relationships with superiors. |
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Term
| The goals of good human relations include: |
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Definition
A. fostering a spirit of cooperation between people.
B. providing what help you can to others as a supervisor.
C. getting to know and understand each person as an individual. |
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Term
| Establishing strong relationships with staff specialists: |
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Definition
A. depends upon a cooperative atmosphere and willingness to request their advice.
B. can save you the time and trouble of doing your own research.
C. can provide invaluable advice. |
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Term
| When comparing middle managers to supervisors, middle managers: |
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Definition
| spend less time with their subordinates. |
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Term
| You can help build your boss's confidence in you through all of the following except: |
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Definition
| holding on to your position on an issue regardless of arguments made by others. |
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Term
| The following are identified as typical antecedents to conflict except: |
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Definition
| greater homogeneity in the workforce. |
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Term
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Definition
| may lead to retaliation and detracts from workplace morale. |
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Term
| The approach of dealing with conflict by ignoring or denying the situation is: |
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Definition
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Term
| The compromise approach to conflict resolution tends to bring about short-term solutions because: |
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Definition
| not all of the underlying needs of the parties are met. |
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Term
| The approach to conflict resolution in which parties work to satisfy their own need as well as those of the party is called: |
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Definition
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Term
| Loyalty to one's boss demands that one do what can be done to prevent the boss from making a mistake. T/F |
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Definition
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Term
| You should actively seek to assume some of your boss's responsibilities because your advancement opportunities could be hurt if he/she does not delegate to you. T/F |
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Definition
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Term
| Supervisors should make themselves indispensable to their bosses. T/F |
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Definition
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Term
| As a spokesperson, you will carry messages for others both upward and downward. T/F |
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Definition
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Term
| To be effective in a counselor's role, a supervisor must practice empathetic listening skills. T/F |
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Definition
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Term
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Definition
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Term
| Maslow's hierarchy of human needs states that: |
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Definition
| needs are both physiological and psychological. |
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Term
| Which of the following factors relate to Herzberg's motivation theory? |
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Definition
| maintenance and motivation |
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Term
| According to Maslow, the highest level of human need is: |
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Definition
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Term
| According to Herzberg, which of the following has the ability to give people job satisfaction? |
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Definition
| recognition for achievement |
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Term
| D.C. McClelland has identified three important needs that commonly serve to motivate employees; they include: |
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Definition
| achievement, power, and affiliation. |
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Term
| The expectancy theory tells supervisors to: |
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Definition
| ask workers to perform only those tasks they understand and feel capable of performing. |
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Term
| The theory of motivation that works with punishments and rewards is called: |
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Definition
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Term
| Goal setting has a motivational impact because: |
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Definition
| challenging goals energize and encourage workers to apply knowledge. |
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Term
| Which of the following is/are true about quality and productivity? |
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Definition
A. Productivity and quality go together.
B. Efforts to improve both must never end.
C. Efforts to improve one must also act to improve the other. |
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Term
| The maintenance factors identified by Herzberg include: |
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Definition
A. social
B. security
C. economic |
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Term
| 1.----- puts variety, a deeper personal interest and involvement, and greater autonomy or challenge in a person’s job. |
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Definition
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Term
| 1.----- moves people to different positions, temporarily, in an organization to help in training or promoting cooperation and understanding among employees. |
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Definition
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Term
| 1.----- increases the number of tasks or the quantity of output required in a job. |
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Definition
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Term
| The drive within us to achieve a goal is known as 1.-----. |
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Definition
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Term
| According to Fiedler's contingency model of leadership, the two main factors critical to an organization's effectiveness are: |
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Definition
| the leader and the situation. |
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Term
| Fiedler's contingency model states that leaders are primarily motivated by: |
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Definition
| their tasks or their interpersonal relationships with followers. |
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Term
| Which statement about leadership traits is true? |
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Definition
| Leadership traits can be developed. |
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Term
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Definition
| capture the benefits of diverse workforces by seeking input from all employees. |
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Term
| Which of the following is not one of the three main styles in leadership? |
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Definition
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Term
| The bureaucratic style of management is best identified by: |
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Definition
| the use of rules, regulations, policies, and procedures. |
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Term
| The autocratic style of management is best identified by: |
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Definition
| the manager not sharing decision authority. |
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Term
| In which management style would a manager say to a subordinate "What do you think we should do? |
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Definition
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Term
| The spectator style of management is useful when: |
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Definition
| workers are experts in their field and enjoy working independently. |
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Term
| Power comes from your position but also from your: |
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Definition
A. reputation at work.
B. personally, interpersonal relationships.
C. competencies. |
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Term
| It is possible to be a leader and not a manager, and to be a manager but not a leader. T/F |
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Definition
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Term
| The life-cycle theory of leadership indicates that workers gain more autonomy as they grow in experience and skills. T/F |
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Definition
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Term
| Leadership is the ability to get work done with and through others while simultaneously winning their respect, confidence, and loyal cooperation. T/F |
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Definition
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Term
| Social skills enable leaders to find common ground with a variety of people, establish rapport, and understand others. T/F |
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Definition
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Term
| The major underlying theme for leadership is change, while management is more concerned with efficiency of operations and implementation. T/F |
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Definition
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Term
| The major underlying theme for leadership is change, while management is more concerned with efficiency of operations and implementation. T/F |
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Definition
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Term
| The most valuable resources in any organization's efforts to survive, grow, and prosper are: |
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Definition
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Term
| The Theory X manager believes that: |
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Definition
| most workers must be carefully watched. |
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Term
| The Theory Y manager believes that the workers: |
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Definition
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Term
| Which of the following describes the Pygmalion Effect? |
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Definition
| a self-fulfilling prophecy. |
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Term
| The first step in the process of changing poor attitudes is: |
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Definition
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Term
| A study of the restraining forces that a worker faces when considering change suggests which technique? |
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Definition
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Term
| Which represents an accurate statement about the relationship between attitudes and behavior? |
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Definition
A. Changes in behavior drive changes in attitudes.
B. Changes in attitudes drive behavior.
C. Behavior and attitudes influence each other. |
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Term
| In general, people resist change because of: |
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Definition
A. social reasons.
B. fear about what the change will mean to them.
C. personal reasons. |
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Term
| A supervisor can minimize change-related cynicism by: |
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Definition
A. involving employees in decisions that potentially affect them.
B. informing employees of the when, why, and how of the change.
C. providing employees with examples of successful change. |
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Term
| In the language of force-field analysis, you may decrease a person's resistance to change by: |
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Definition
| reducing the restraining forces. |
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Term
| An attitude is a person's manner of thinking, feeling, and acting toward specific stimuli. T/F |
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Definition
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Term
| A belief is a perception based on a conviction that certain things are true or probable in one's own mind. T/F |
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Definition
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Term
| Usually, attitudes are more difficult to change than values. T/F |
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Definition
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Term
| Generally speaking, "bad" attitudes are those that differ with your own. T/F |
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Definition
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Term
| Supervisors should understand that resistance to change is the normal reaction that they should expect. T/F |
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Definition
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