Term
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Definition
| a group of people working together, in a structured and coordinated manner to achiece a set of goals. |
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Term
| what are other names for organizations |
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Definition
| business,company,inc.,association,corporation,firm |
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Term
| what are types of resources |
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Definition
| human resources,financial resources,physical/material resources, informational resources |
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Term
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Definition
| employers, customers, employees, investors |
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Term
| examples of financial resources |
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Definition
| profit,sales prices, salaries, expenses, investments |
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Term
| examples of material/physical resources |
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Definition
| real esate, material items |
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Term
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Definition
| advertisements,commercials,marketing |
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Term
| what are the four functions of manageement |
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Definition
| planning and decision making, organizing, leading, controlling |
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Term
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Definition
| process done in a timely manner and correctly |
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Term
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Definition
| end result, is the result successful |
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Term
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Definition
| setting goals and deciding how to achieve them |
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Term
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Definition
| the process used to deciding which method you will choose |
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Term
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Definition
| grouping activities and resources |
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Term
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Definition
| motivating people and getting them to work together |
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Term
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Definition
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Term
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Definition
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Term
| what are the three types of main managers |
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Definition
| top managers, middle managers, first line managers |
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Term
| what are top managers responsibilities and give examples of them |
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Definition
| responsibility to create overall goals of company, CEO CFO COO, etc. |
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Term
| what are middle managers and give examples |
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Definition
| responsibility to carry out ovreall goals and watch over first line managers |
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Term
| what are first line managers responsibilities? |
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Definition
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Term
| what is an administrative manager |
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Definition
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Term
| what are the three interpersonal managerial roles? |
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Definition
| figure head, leader, liason |
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Term
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Definition
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Term
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Definition
| motivates a group ofpeople to work together |
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Term
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Definition
| coordinating activities of two or more people or groups |
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Term
| what are the three informational roles of a manager |
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Definition
| monitor, disseminator, spokesperson |
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Term
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Definition
| gathering information outside the company |
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Term
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Definition
| sharing info with the workers |
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Term
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Definition
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Term
| what are the four decisional roles of a manager |
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Definition
| entrepreneur,disturbance, resource allocator, negotiator |
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Term
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Definition
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Term
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Definition
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Term
| what is a resource allocator |
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Definition
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Term
| list the most important managerial skills |
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Definition
| communication, problem solving, interpersonal, technical skills, time management, conceptual skills, diagnostic skills |
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Term
| what are conceptual skills |
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Definition
| understanding the big picture |
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Term
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Definition
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Term
| what is the science of managment |
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Definition
| the technical knowledge of managment |
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Term
| what is the art of managment |
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Definition
| the ability to actually be a manager |
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Term
| what is the focus of the classical managment perspective/scientific managment theory |
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Definition
| improve preformance of workers |
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Term
| what did fred taylor discover |
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Definition
| came up with soldiering which meant the workers were slowing down in order to still have work. solution was a reward. created piecework |
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Term
| what is administrative managment |
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Definition
| concerned with the entire organization |
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Term
| who came up with the 4 functions of management |
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Definition
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Term
| what is the focus of behavioral managment perspective |
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Definition
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Term
| what did the hawthorne studies discover |
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Definition
| discovereds simply asking workers to do the work motivates them to do it |
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Term
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Definition
| the only way to make an employee do their job is to threaten them |
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Term
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Definition
| based on the ideo that people accept their jobs not love or hate them. motivate eith recognition |
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Term
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Definition
| based on the idea of participative managment. motivating factor being treated as equals |
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Term
| what are the two parts of quantitative management |
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Definition
| managment science, operations managment |
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Term
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Definition
| using mathmatical modelsand computers to solve problems |
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Term
| what is operations managment |
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Definition
| apply what is stated in managment science to the actual problems |
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Term
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Definition
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Term
| what are the two parts of contingency perspective |
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Definition
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Term
| what is the universal perspective |
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Definition
| the belief that one solution can be used with all problems |
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Term
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Definition
| each situation is unique and needs to be handled differntly |
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Term
| what are some problems managers face |
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Definition
| economy,diversity,globalization,ethics,quality |
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Term
| TQM(total quality managment) |
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Definition
| everyone in the organization is concerned with quality |
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Term
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Definition
| settings, surroundings, two major environments external and internal |
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Term
| what are the two categories of the external envioronment? |
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Definition
| general environment,task environment |
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Term
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Definition
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Term
| what kind of factors affect the general environment |
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Definition
| economic,technological,sociocultural,political/legal,international |
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Term
| what are examples of economic factors |
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Definition
| reccesion,inflation,unemployment,supply and demand, interest rates |
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Term
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Definition
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Term
| what are examples of specific factors |
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Definition
| competitors,customers,suppliers,regulators, interest groups, strategic partners |
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Term
| what factors affect an internal environment |
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Definition
| owners,board of directors, employees, physical work environment |
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Term
| what are the three forms of business |
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Definition
| sole proprietorship,partnership, corporation |
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Term
| what is a sole proprietorship |
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Definition
| everything owned (including all liability) by one person |
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Term
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Definition
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Term
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Definition
| artificial person, becomes its own entity |
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Term
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Definition
| how dynamic or stabl a business is |
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Term
| what are possible threats companies face |
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Definition
| new entrance,competitive rivalry, envioronmental turbulance |
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Term
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Definition
| agreement made by partners before going into business together |
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Term
| what are the four types of corporations |
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Definition
| domestic,foreign,alien,closed |
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Term
| what is a domestic corporation |
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Definition
| only do business in the state you register in |
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Term
| what is a foreign corporation |
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Definition
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Term
| what is an alien corporation |
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Definition
| same as an international corporation |
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Term
| what is a closed corporation |
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Definition
| only business starters can own stock |
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Term
| what is social responsibility |
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Definition
| actions or services provided by business to meet the needs of consumers, employees, and society |
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Term
| what are the four types of organizational stakeholders |
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Definition
| shareholders,suppliers,competitors,investors |
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Term
| what social responsibilities do corporations own society |
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Definition
| enviornmental issues,poverty,medical research, blood drives |
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Term
| what social responsibilities do companies owe consumers |
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Definition
| freedom of choice, consumer safety, right to be informed, right to service, right to be heard, right to consumer education |
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Term
| what social responsiblities do companies owe employees? |
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Definition
| vacation days, medical benefits, breaks, safe work enviornment, job security, fair wages, pension |
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Term
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Definition
| written document of a company with consequences if violated |
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Term
| what are the four beliefs of social responsibilites? |
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Definition
| obstructional stance/reactive strategy, defensive, accomodative stance, proactive stance |
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Term
| what is the obstructionalist stance/reactive strategy |
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Definition
| company does not want a social responsibility program |
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Term
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Definition
| only has program if they legally have to have one |
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Term
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Definition
| has a program past legal neccesity |
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Term
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Definition
| very into social responsibility program |
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Term
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Definition
| very into social responsibility program |
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Term
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Definition
| only concerned with profits |
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Term
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Definition
| profit but alsoconcerned with community |
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Term
| how does the government infuence organizations |
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Definition
| federal regualtions/direct regulation, indirect regulations |
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Term
| what are federal regulations |
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Definition
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Term
| what are indirect regulations |
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Definition
| not forced but do it on their own |
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Term
| how do organizations influence the govt |
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Definition
| through interest groups and lobbying |
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Term
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Definition
| do it because you have to |
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Term
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Definition
| do it because its the right thing to do |
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Term
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Definition
| only do business in home country |
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Term
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Definition
| based in a home country but they sell and ship in other countries |
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Term
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Definition
| world wide business; produced, sold, manufactured in many places throughout the world |
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Term
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Definition
| they have no home base, biggest degree of multi national business |
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Term
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Definition
| a business ina country is selling products over seas |
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Term
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Definition
| buying product from other countries |
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Term
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Definition
| in the domestic country, allows a business in a foreign country to manufacture our product and label it and sell it in excahnge for pay known as royalties |
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Term
| what happens at the end of the 10 year licensing period |
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Definition
| when the agreement is over they can start their own business then they become your competitor in another country |
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Term
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Definition
| when a domestic company buys and owns a company in a foreign country |
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Term
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Definition
| when the govt takes over a business |
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Term
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Definition
| two businesses join together for a joint gain |
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Term
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Definition
| two businesses join together for a new business |
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Term
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Definition
| trade agreements between different countries |
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Term
| examples of economic communitites |
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Definition
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Term
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Definition
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Term
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Definition
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Term
| what are the two kinds or tariffs |
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Definition
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Term
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Definition
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Term
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Definition
| protests the domestic businesses |
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Term
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Definition
| a restriction or a limit on the goods trade |
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Term
| export restraint agreement |
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Definition
| limits the amount of product you export |
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Term
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Definition
| invidualism vs. collectivism |
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Term
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Definition
| power respect vs power tolerance |
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Term
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Definition
| uncertainty acceptance vs. avoidance |
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Term
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Definition
| aggressive goal orientation vs. passive goal behavior |
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Term
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Definition
| long term outlook vs short term outlook |
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Term
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Definition
| work hard for a long period of time for gratification |
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Term
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Definition
| short period of time, want immediate gratification |
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Term
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Definition
| people with different cultures whose values, beliefs , behaviors and customs may differ |
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
| what are the six arguements in favor of diversity |
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Definition
| cost arguement, resource aquisition aruement, marketing arguement, creativity arguement, problemsolving arguements, six system flexibility arguement |
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Term
| six system flexibility arguement |
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Definition
| because you have people form different backgrounds its easier to make changes |
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Term
| what is the cost arguement |
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Definition
| if a workplace is diverse, production is better. less absenteeism. less turnover |
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Term
| what is the resource acquisition arguement |
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Definition
| people like companies that hire from different backgrounds |
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Term
| what is the marketing arguement |
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Definition
| diverse customers can be helped more effieciently |
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Term
| what is the creativity arguement |
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Definition
| business is morecreative, innovative, come out with new ideas |
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Term
| what is the problem solving arguement |
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Definition
| easier to solve problems because people have different points of views from different backgrounds |
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Term
| what is the difference between a first line manager and a team leader |
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Definition
| a first line manager watches over workers while a team leader carries out things the first line manager wants facilitated |
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Term
| what are common mistakes new managers make |
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Definition
a)making drastic changes or too many changes right away
b)hiring incompetent employees
c)betrayal of trust
d)lack of communication
e)favoritism |
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Term
| how do managers typically change in their first year on the job |
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Definition
| by becoming less of an authority nd more of a team player, their goals change |
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Term
| explain the principles of mary parker folletts human resource managment |
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Definition
| maty parker follett believed that conflict was not neccesarily a bad thing if handled appropriately. Shebelieved there was destructive and constructive ways. |
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Term
| what is a constructive way to handle conflict |
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Definition
| finding a solution satisfying both sides needs in order to prevent eith side from having to make sacrifices |
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Term
| summarize Barnards contributions on cooperation and acceptance of authority |
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Definition
| Barnard proposed a comprehensive theory of cooperation in formal organizations. he defined organizations as they are today. Believed that workers granted managers autority. Authority being accepted by workers led to cooperation and a successful organization |
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Term
| how does the environment affect organizations from the business end |
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Definition
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Term
| how does environment change affecr organizaations from the enviornmental end |
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Definition
| dynamic change, stable complexity |
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Term
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Definition
| a view of social responsibility that holds that an organizations overriding goal should be to maximize profit for the benefit of shareholders |
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Term
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Definition
| a theory of corporate responsibility that holds that managments most important responsiblity long term survival is achieved by satisfying the interests of multiple corporate stakeholders |
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Term
| voluntary export restraints |
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Definition
| voluntary imposed limites on the number or volume of products exported to a particular country |
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Term
| government import standard |
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Definition
| a standard ostensibly established to protect the health and safety of citizens but in reality often used to restrict or ban imports |
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Term
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Definition
| someone who lives and works outside his or her native country |
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Term
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Definition
| differences such as age, sex, race/ethnicity and physical disabilities that are observable, typically unchangeable, east to measure |
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Term
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Definition
| differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors, learned through extensive interaction with others |
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Term
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Definition
| make the employees aware of diversity issues and tell them to challenge them |
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Term
| skills-based diversity training |
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Definition
| training that teaches employees the practical skills they need for managing a diverse work force |
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Term
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Definition
| buying out or aquiring another company |
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Term
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Definition
| merging of two totally differnt companies |
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Term
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Definition
| sell products with the same process....car dealer and tire company |
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Term
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Definition
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Term
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Definition
| getting all materials you need to do a job |
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Term
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Definition
| meeting standards of the company |
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Term
| what are the five ways in which a business adpats to the enviornment |
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Definition
| strategic responses, direct influence, merger, systems research approach, goal approach |
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