Term
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Definition
| Comparing actual performance with planned performance |
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Term
| ____ and control are so closely related that they are called the Siamese twins of management |
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Definition
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Term
| Which of the following is not a step in the control process |
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Definition
| Establish supervisory authority |
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Term
| The first step in the controlling process is to: |
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Definition
| Establish performance standards |
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Term
| Which of the following would be a tangible standard? |
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Definition
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Term
| The deadline by which a job should be completed is a |
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Definition
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Term
| ______ occurs when performance is less or greater than standard |
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Definition
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Term
| As a result of the information revolution |
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Definition
| Decision making and control shifted downward to lower management |
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Term
| Another name for productivity |
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Definition
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Term
| Productivity of american workers is |
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Definition
| higher than other countries |
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Term
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Definition
| ATA, saw dramatic turnaround as US companies grabbed back initiative, and built new facilities, upgraded technology, transformed productiong processes and work methods, and invested heavily in employee training |
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Term
| Measures input divided by output |
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Definition
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Term
| Official productivity of the U.S. is based on |
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Definition
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Term
| A company produces 360,000 units and has a total cost of $60,000 |
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Definition
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Term
| Government influences production through |
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Definition
| ATA, Tax incentives, goverment regulations |
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Term
| _____ help supervisors control costs by reflecting expected performance in areas such as sales and production |
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Definition
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Term
| __________ is the process in which defined measurements are used to check whether quality standards are being met |
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Definition
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Term
| Graphical representation of the sequence of steps to complete a process |
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Definition
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Term
| Data presentation that shows the result of a process plotted over a period of time |
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Definition
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Term
| Cause and effect diagram is also called a |
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Definition
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Term
| The supervisors role in achieving quality is to |
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Definition
| ATA, emphasive importantance of high quality, provided information and support to help employees achieve it, and provide meaningful feedback |
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Term
| Occupational safety and health act |
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Definition
| created occupation and safety administration (OSA) |
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Term
| Accidents are likely caused by _____ factors, which include unsafe or defective tools and improper personel protective equipment |
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Definition
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Term
| Which level of management generally has responsibility for interpreting policies for employees and carrying out the selection and training of employees? |
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Definition
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Term
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Definition
| ATA, cover all selection procedures, not just testing. Should comply with affirmative action program |
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Term
| __ Tests measure the applicant's capacity to learn, solve problems, and understand relationships |
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Definition
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Term
| ____ tests are supposed to measure the applicant's emotional adjustment and attitudes, and are used to see how the person might fit into the organization |
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Definition
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Term
| Probationary period usually lasts for |
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Definition
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Term
| __________ is also known as merit rating |
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Definition
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Term
| The ____ published uniform guidelines on employee selection procedures |
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Definition
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Term
| If the purpose of the appraisal is to encourage personal career planning, who should do the appraisal? |
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Definition
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Term
| Most employees would rather work with a group that is |
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Definition
| ATA, well organized, well trained, well disciplined |
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Term
| ____ is training that corrects, molds, and perfect attitudes, or behavior |
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Definition
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Term
| The first step in the disciplinary process is to |
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Definition
| Establish rules of conduct |
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Term
| According to _____ an employer can dismiss an employee for any reason |
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Definition
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Term
| __________ is an organization of workers banded together to achieve economic goals |
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Definition
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Term
| The first U.S. unions were |
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Definition
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Term
| The first nationwide union was the |
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Definition
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Term
| In 1955, the two major unions merged, creating the |
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Definition
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Term
| _____________ provide most of the new jobs in the U.S. |
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Definition
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Term
| Which of the following is NOT one of the major labor laws? |
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Definition
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Term
| Under a(n) _______ agreement, all employees must join the union within a specified period, or be fired |
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Definition
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Term
| In a(n) _________ agreement, all employees must pay the union dues even if they choose not to join the union |
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Definition
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Term
| _____________ give workers the right to join or not join a union without being fired |
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Definition
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Term
| The ____ has the power to enforce the basic labor laws |
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Definition
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Term
| When attempts are being made to unionize, the first step an employee takes to join is to |
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Definition
| Sign union authorization card |
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Term
| The first line of defense against an attempt to unionize is the |
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Definition
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Term
| In unionized organizations, employee complaints are usually handled through |
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Definition
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Term
| _____________ is unwelcome sexual advances that create a hostile, offensive, or intimidating work environment |
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Definition
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